Customer Service Manager
Resume:
Walter Bagley
*** ******* **, **** **** Beach, FL 33401
*****@**.***
Objective
Secure position that will utilize my organizational and service excellence skills to promote increased business flow and quality operations.
Experience
Palms Wellington Surgical Center Royal Palm Beach. FL
June 2012 –Present
Patient Care Assistant
• Provide daily technical assistance to up to 21 physicians and registered nurses
• Facility/GE trained in operating the C-arm with doctors supervision
• Oversight of Radiology regulatory requirements and standards
• Assist Clinical Administrator with Credential Verification documentation,
an filing and faxing of documents
• Assisting PACU with data entry
• Assist H.R. File billing/Receipts documentation
• Service excellence interaction with over 445 patient encounters per month and assisting
Good Samaritan Medical Center West Palm Beach, FL
December 2009 –June 2012
Operating Room Supply Tech
• Ensured daily availability of specialty supplies for up to 40 surgical procedures for 15 Operating Room Suites
• Assisted with stocking of physician preference items needed for surgical procedures
• Expedited supply procurement to promote service excellence and physician satisfaction
Lead Shipping and receiving Tech
• Promoted to Operating Room Supply Tech
• Received all items received into 350 bed multiservice hospital
• Distributed specialty supplies over 20 departments
• Expedited distribution of critical items for clinical areas
• Shipped critical and non-critical supply’s to the proper destination
• Maintained organization layout of loading warehouse
• Stock shelves as needed
• Drive forklift as needed
• Liaison between warehouse personnel and upper management.
• Invoice and ship items
Aaron’s Catering of Palm Beach Wellington, FL
March 2009 –December 2009
Event Captain/Warehouse Manager
• Frontline responsibility for service excellence
• Supervision of event set up/break down and clean up
• Supervision of event staff up to 20 team members
• Flexing to facilitate kitchen production
• Transportation and logistics
• Décor and design specialist
• Supervision of warehouse staff
• Completed event expense reports and staff time card supervision
Panera Bread West Palm Beach, FL and Atlanta, GA
January 2007 –March 2009
Assistant General Manager
• Attention to customer service and service excellence
• Supervision of staff
• Opening and closing documentation/records
• Making and entering staff schedule in computer system
• Making and placing supply chain orders
• Assisting the GM in inventory management
• Interviewing and staff placement
• Assisting in disciplinary action
Education
• School of Phoenix - Graduate with Diploma - 1999
• Short Term Goal – enroll into college curriculum – Target Fall 2013
• Long Term Goal – Completed degree in nursing – Target 5 years
Certifications/Skill's
• BLS/CPR Certification
• Advanced training in Fire Safety
• Advanced Training in Infection Prevention
Interest's
• Equine Events – Dressage Events
• High Tech Savvy – New technology, trends, science
• Teamwork
• Participating in Fundraising Events – Breast Health Awareness, Arthritis Foundation Walk, Autism, St Jude’s Children’s events, Little Smiles, Therapeutic Equine events
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