Registered Nurse Customer Service
Resume:
Mercy M Liswaniso
*** *. **** ***** # ***, Mesa, AZ 85201
Home: 727-***-**** - Cell: 727-***-****
E-mail: **********@*****.**.**
NURSING MANAGER - MATERNITY:
Substantial experience and expertise in General Nursing, Midwifery, and Nursing Management with proven ability of successful leadership and hands on experience in both specialized and general nursing care. Very innovative, caring, and compassionate leader with demonstrated ability to lead diverse teams of professionals to new levels of success in a variety of health care settings.
Managed the maternity department of the Windhoek Central Hospital performing all the administrative
and supervisory duties. Supervisor and Administrator of the Maternity Department, comprising of
four units, namely, the Ante Natal Clinic, the Ante Natal/Labor ward, the Premature / Neonatal unit
and the Post Natal ward. Was responsible for clinical nursing, teaching, administration, and mentoring
of both qualified and student nurses. Managed the office of the Director of Nursing whenever the Director
of Nursing was on vacation.
. Readily establish positive, professional rapport among management, co-workers, patients and
the public.
. Works well independently and under pressure of deadlines.
. Excellent written and oral communication ability.
. Highly self-directed, stable and excellent multi-tasking ability.
Skill Highlights:
• Nursing Care.
• Management.
• Leadership.
• Organization.
• Compiling of statistics.
• Production of Reports.
• Accuracy at keeping medical histories.
• Excellent Communication.
• Strong Oral and excellent Interpersonal Skills.
• Medication-Administration procedures.
• Compassionate Personality.
• Adapt in Stressful situations.
• Well organized.
• Good convincing power.
• Multifaceted.
• Excellent at understanding drug interactions.
• Quick and accurate in reacting to emergency situations.
• Excellent Monitoring abilities.
• Sympathetic and Empathetic.
• Nurse Educator.
• High Attention to Detail.
• Patient, Calm and Balanced person.
• Budgeting.
• People Management.
• Case Management.
• Customer Service
• Team Player.
Professional Experience:
Maricopa Integrated Health System {MIHS}, Maricopa Medical Center, Phoenix, Arizona: 11/2012 – Current. Registered Nurse - Labor & Delivery and Postpartum: Responsible for quality care delivery of the clients in Labor & Delivery and Postpartum Departments by applying professional skills based on clients’ needs and organizational policies, procedures and protocols. Client advocate and educator, analyze and prioritize information and identify situations that require immediate, additional or out of the box response. Communicate to clients and staff in a positive, compassionate, open and respective manner. Serve as role model to other team members in achieving and maintaining client confidentiality.
Welcomes an expectant mother to the maternity ward and prepares her to meet the baby. Help the doctor monitor vital signs for both mother and baby during delivery, coach the mother as she gives birth and assist if complications arise. Administer epidurals and other medications and help induce labor if necessary. Monitor the progress of the delivery by timing the contractions. Take the baby from the mother after delivery, clean the baby and checks vital signs. Give follow-up care to the baby and assist the mother in nursing or feeding the baby and answer any questions the parents may have about caring for their newborns. Chart and follow doctors' orders. Assist new mothers with physical and emotional needs immediately after the delivery of a baby and offer both care and education to help the new mother prepare to care for her baby after she leaves the hospital. Help the new mother cope with stress. Watch for signs of postpartum depression and provide support and treatment. Address concerns or questions of the mother. Assist mothers in the transition from the delivery room to being a mother at home. Oversee patient education and safety and extensively educate mothers on how to care for themselves and the infant prior to their discharge. Chart all observations and medications provided.
THE BARRINGTON TERRACE: 12/2009 – 03/2012
Team Leader
Managed the Alzheimer’s including floor Aides and daily living activities of residents while awaiting completion of Board Exams (NCLEX-RN).
VISITING ANGELS: 12/2009 – 09/2010
Human Resources Officer:
Managed the recruitment and supervision of Care Givers (RN’s, LPN’s, CNA’s, and HHA’s) for the Home Health Agency and enabled candidates to take skills courses.
WINDHOEK CENTRAL HOSPITAL: Nurse Manager - Maternity Department: 05/2003 – 08/2009
Managed the maternity department of the Windhoek Central Hospital performing all the administrative and supervisory duties. Supervisor and Administrator of the Maternity Department. Comprising of four units, namely, the Ante Natal Clinic, the Ante Natal/Labor ward, the Premature / Neonatal unit and the Post Natal ward. Was responsible for clinical nursing, teaching, administration, and mentoring of both qualified and student nurses. Managed the office of the Director of Nursing whenever the Director of Nursing was on vacation.
WINDHOEK CENTRAL HOSPITAL: 03/1998 - 04/2003 Registered Nurse Midwife:
Responsible for providing, delegating and coordinate nursing care of the departments under strict guidelines of the policies and procedures of the hospital. Directed and supervised the development and evaluation of all nursing personnel in the department, while maintaining continuous education competency and operational aspects of the patient care in collaboration with support services. Ensured that the patient, employee, and physician satisfaction scores are in acceptable ranges. Performed rounds once a daily and on ad hoc basis. Identified needs of staff and resolved issues to improve patient care and supported nursing leadership directives and initiatives. Ensured the Clinical Units Committee meeting occurred at least once a month with staff nurses to improve the units operations and encouraged others to participate for a common goal for performance improvement. Communicated patient flow needs with the Nursing Director and/or Administrative Supervisor regarding bed control. Supervised the planning, implementation and evaluation of direct and indirect nursing care of the patients using the nursing process as an assessment tool. Collaborated with all members of the health care delivery team, nursing leadership, and senior management to deliver quality health care in an efficient, cost effective manner. Directing staff to follow all Core Measure initiatives and assured they are completed prior to the patient being discharged. Was responsible for the departmental survey along with the patient satisfaction survey in a positive direction. Prepared departmental budgets after receipt of departmental requirements from Charge Nurses and presented it to the Director of Nursing.
Licenses / Certifications:
1. California Board of Registered Nursing
Registered Nurse (RN – 811414)
2. Arizona State Board of Nursing (Multi-State License)
Registered Nurse (RN – 173804)
3. American Heart Association (AHA), Wizard Education, Mountain Vista Medical Center, Mesa, Arizona
United States
BLS for Health Providers
4. American Heart Association (AHA), Wizard Education.
Phoenix, Arizona
United States
ACLS
5. American Safety Training Institute (ASTI)
United States
CPR & AED for the Community and Workplace
Certification
6. American Safety Training Institute (ASTI)
United States
Universal First Aid for the community and workplace (Basic First Aid for Adult, Pediatric)
Certification
7. HCP Certification
United States
NRP
Certification
Education:
. Kitwe School of Nursing
Kitwe, Zambia.
Registered Nurse
Diploma
. University Teaching Hospital School of Midwifery
Lusaka, Zambia
Registered Midwife
Certificate
. John Hopkins University program
United States
Interpersonal communication {Ipc} in relation to HIV/AIDS
Certificate
. Regent Business School
University of Luton, United Kingdom (Current student).
MBA - Health Care Management
. PMTCT
Windhoek, Namibia
HIV/AIDS: Prevention of mother to child transmission
Certificate
. Windhoek Central Hospital
Windhoek, Namibia
Planning and Budgeting
Certificate
. Vanguard
Florida Board of Nursing
Alzheimer’s Disease & Related Disorders Level I, II and Update
Certificate
. The Arbor Company
United States
Dementia Care Specialist
Certificate
. Vista Continuing Education (Approved by the California Board of Registered Nursing)
United States
Prevention of Medical Errors
Certificate
. INFUSION Florida Nursing
Fort Lauderdale, United States
AIDS / HIV Review Course
Certificate
. Linda Secondary School
Livingstone, Zambia
High School Diploma
Additional Information:
. Volunteer : Cross Roads Christian Church, Largo, Florida, USA – Helping the needy (Assisted in preparing meals for the needy, painting, and cleaning).
. Volunteer: First Christian Church Phoenix, Arizona, USA – Helping the needy (Cleaning, painting,
food pantry and other church activities).
. Volunteer: J C Lincoln Hospital Desert Mission Food Bank, Sunny slope, Phoenix, Arizona.
. Volunteer: Neighborhood Clinic, Phoenix, Arizona.
. Volunteer: House of Refuge, Sunny slope, Phoenix, Arizona.
. Volunteer: Maricopa Integrated Health Systems (MIHS), Labor & Delivery, Phoenix, Arizona.
Mercy M Liswaniso
520 N. Mesa Drive # 237, Mesa, AZ 85201
Home: 727-***-**** - Cell: 727-***-****
E-mail: **********@*****.**.**
NURSING MANAGER - MATERNITY:
Substantial experience and expertise in General Nursing, Midwifery, and Nursing Management with proven ability of successful leadership and hands on experience in both specialized and general nursing care. Very innovative, caring, and compassionate leader with demonstrated ability to lead diverse teams of professionals to new levels of success in a variety of health care settings.
Managed the maternity department of the Windhoek Central Hospital performing all the administrative
and supervisory duties. Supervisor and Administrator of the Maternity Department, comprising of
four units, namely, the Ante Natal Clinic, the Ante Natal/Labor ward, the Premature / Neonatal unit
and the Post Natal ward. Was responsible for clinical nursing, teaching, administration, and mentoring
of both qualified and student nurses. Managed the office of the Director of Nursing whenever the Director
of Nursing was on vacation.
. Readily establish positive, professional rapport among management, co-workers, patients and
the public.
. Works well independently and under pressure of deadlines.
. Excellent written and oral communication ability.
. Highly self-directed, stable and excellent multi-tasking ability.
Skill Highlights:
• Nursing Care.
• Management.
• Leadership.
• Organization.
• Compiling of statistics.
• Production of Reports.
• Accuracy at keeping medical histories.
• Excellent Communication.
• Strong Oral and excellent Interpersonal Skills.
• Medication-Administration procedures.
• Compassionate Personality.
• Adapt in Stressful situations.
• Well organized.
• Good convincing power.
• Multifaceted.
• Excellent at understanding drug interactions.
• Quick and accurate in reacting to emergency situations.
• Excellent Monitoring abilities.
• Sympathetic and Empathetic.
• Nurse Educator.
• High Attention to Detail.
• Patient, Calm and Balanced person.
• Budgeting.
• People Management.
• Case Management.
• Customer Service
• Team Player.
Professional Experience:
Maricopa Integrated Health System {MIHS}, Maricopa Medical Center, Phoenix, Arizona: 11/2012 – Current. Registered Nurse - Labor & Delivery and Postpartum: Responsible for quality care delivery of the clients in Labor & Delivery and Postpartum Departments by applying professional skills based on clients’ needs and organizational policies, procedures and protocols. Client advocate and educator, analyze and prioritize information and identify situations that require immediate, additional or out of the box response. Communicate to clients and staff in a positive, compassionate, open and respective manner. Serve as role model to other team members in achieving and maintaining client confidentiality.
Welcomes an expectant mother to the maternity ward and prepares her to meet the baby. Help the doctor monitor vital signs for both mother and baby during delivery, coach the mother as she gives birth and assist if complications arise. Administer epidurals and other medications and help induce labor if necessary. Monitor the progress of the delivery by timing the contractions. Take the baby from the mother after delivery, clean the baby and checks vital signs. Give follow-up care to the baby and assist the mother in nursing or feeding the baby and answer any questions the parents may have about caring for their newborns. Chart and follow doctors' orders. Assist new mothers with physical and emotional needs immediately after the delivery of a baby and offer both care and education to help the new mother prepare to care for her baby after she leaves the hospital. Help the new mother cope with stress. Watch for signs of postpartum depression and provide support and treatment. Address concerns or questions of the mother. Assist mothers in the transition from the delivery room to being a mother at home. Oversee patient education and safety and extensively educate mothers on how to care for themselves and the infant prior to their discharge. Chart all observations and medications provided.
THE BARRINGTON TERRACE: 12/2009 – 03/2012
Team Leader
Managed the Alzheimer’s including floor Aides and daily living activities of residents while awaiting completion of Board Exams (NCLEX-RN).
VISITING ANGELS: 12/2009 – 09/2010
Human Resources Officer:
Managed the recruitment and supervision of Care Givers (RN’s, LPN’s, CNA’s, and HHA’s) for the Home Health Agency and enabled candidates to take skills courses.
WINDHOEK CENTRAL HOSPITAL: Nurse Manager - Maternity Department: 05/2003 – 08/2009
Managed the maternity department of the Windhoek Central Hospital performing all the administrative and supervisory duties. Supervisor and Administrator of the Maternity Department. Comprising of four units, namely, the Ante Natal Clinic, the Ante Natal/Labor ward, the Premature / Neonatal unit and the Post Natal ward. Was responsible for clinical nursing, teaching, administration, and mentoring of both qualified and student nurses. Managed the office of the Director of Nursing whenever the Director of Nursing was on vacation.
WINDHOEK CENTRAL HOSPITAL: 03/1998 - 04/2003 Registered Nurse Midwife:
Responsible for providing, delegating and coordinate nursing care of the departments under strict guidelines of the policies and procedures of the hospital. Directed and supervised the development and evaluation of all nursing personnel in the department, while maintaining continuous education competency and operational aspects of the patient care in collaboration with support services. Ensured that the patient, employee, and physician satisfaction scores are in acceptable ranges. Performed rounds once a daily and on ad hoc basis. Identified needs of staff and resolved issues to improve patient care and supported nursing leadership directives and initiatives. Ensured the Clinical Units Committee meeting occurred at least once a month with staff nurses to improve the units operations and encouraged others to participate for a common goal for performance improvement. Communicated patient flow needs with the Nursing Director and/or Administrative Supervisor regarding bed control. Supervised the planning, implementation and evaluation of direct and indirect nursing care of the patients using the nursing process as an assessment tool. Collaborated with all members of the health care delivery team, nursing leadership, and senior management to deliver quality health care in an efficient, cost effective manner. Directing staff to follow all Core Measure initiatives and assured they are completed prior to the patient being discharged. Was responsible for the departmental survey along with the patient satisfaction survey in a positive direction. Prepared departmental budgets after receipt of departmental requirements from Charge Nurses and presented it to the Director of Nursing.
Licenses / Certifications:
1. California Board of Registered Nursing
Registered Nurse (RN – 811414)
2. Arizona State Board of Nursing (Multi-State License)
Registered Nurse (RN – 173804)
3. American Heart Association (AHA), Wizard Education, Mountain Vista Medical Center, Mesa, Arizona
United States
BLS for Health Providers
4. American Heart Association (AHA), Wizard Education.
Phoenix, Arizona
United States
ACLS
5. American Safety Training Institute (ASTI)
United States
CPR & AED for the Community and Workplace
Certification
6. American Safety Training Institute (ASTI)
United States
Universal First Aid for the community and workplace (Basic First Aid for Adult, Pediatric)
Certification
7. HCP Certification
United States
NRP
Certification
Education:
. Kitwe School of Nursing
Kitwe, Zambia.
Registered Nurse
Diploma
. University Teaching Hospital School of Midwifery
Lusaka, Zambia
Registered Midwife
Certificate
. John Hopkins University program
United States
Interpersonal communication {Ipc} in relation to HIV/AIDS
Certificate
. Regent Business School
University of Luton, United Kingdom (Current student).
MBA - Health Care Management
. PMTCT
Windhoek, Namibia
HIV/AIDS: Prevention of mother to child transmission
Certificate
. Windhoek Central Hospital
Windhoek, Namibia
Planning and Budgeting
Certificate
. Vanguard
Florida Board of Nursing
Alzheimer’s Disease & Related Disorders Level I, II and Update
Certificate
. The Arbor Company
United States
Dementia Care Specialist
Certificate
. Vista Continuing Education (Approved by the California Board of Registered Nursing)
United States
Prevention of Medical Errors
Certificate
. INFUSION Florida Nursing
Fort Lauderdale, United States
AIDS / HIV Review Course
Certificate
. Linda Secondary School
Livingstone, Zambia
High School Diploma
Additional Information:
. Volunteer : Cross Roads Christian Church, Largo, Florida, USA – Helping the needy (Assisted in preparing meals for the needy, painting, and cleaning).
. Volunteer: First Christian Church Phoenix, Arizona, USA – Helping the needy (Cleaning, painting,
food pantry and other church activities).
. Volunteer: J C Lincoln Hospital Desert Mission Food Bank, Sunny slope, Phoenix, Arizona.
. Volunteer: Neighborhood Clinic, Phoenix, Arizona.
. Volunteer: House of Refuge, Sunny slope, Phoenix, Arizona.
. Volunteer: Maricopa Integrated Health Systems (MIHS), Labor & Delivery, Phoenix, Arizona.
Contact this candidate