Customer Service Quality Assurance

Johnny Cole

Jacksonville, Fl. *****

Mobile: 904-***-****

Email: *************@*****.***/ http://www.linkedin.com/pub/johnny-cole

Education: United States Navy Active to Fleet Reserve – NAS Jacksonville, Florida (2000)

A.S. in Associate of Arts (HVAC) / Florida State College at Jacksonville (2005)

Residence License for Life & Variable Annuity – (2007)

BSM in Business Management / University of Phoenix (2012)

Certification:

• U.S. EPA Health and Safety Course, 40 Hours Trainer

• U.S. EPA Renovation, Repair and Painting (RRP)

• U.S. EPA Lead Abatement Worker, Initial Course

• U.S. EPA Hazardous Material Technician Course, 24 Hour

• Florida Storm water, Erosion and Sedimentation Control Inspector Certification

• FEMA Incident Command System (IS-0.100-A)

• FEMA National Incident Management System (NIMS) IS-00700.A

• FEMA National Response Framework IS-00800

• Florida Mandated Unarmed Security Officer Course, 32 Hours

• Under Ground Storage Tank Course, 8 Hours

• Maritime Safety Course, 8 Hours

• American Red Cross first Aid, CPR and AED for the Workplace Certification

• American Red Cross Blood borne Pathogens Certification

• OSHA Hazardous Waste Operator and Emergency Response (HER)Course, 48 Hours

• OSHA General Industry Courses Trainer

• OSHA Construction Industry Safety Course, 30 Hours Trainer

• OSHA Hazardous Waste Operations and Emergency Response Course, 40 Hours Trainer

• OSHA Confined Space Entry Course, 8 Hours Trainer

• Class B Commercial Driver License with a Hazmat/Passenger Endorsement

• Basic Microsoft Office Skills

Related Work Experience:

Primerica Insurance 2009 to 2011

Agent

Duties included maintaining reports, upkeep of various records and seek out new clients

• Developed clientele by networking and generated a list of prospective clients.

• Ensured that policy requirements are fulfilled, including any necessary medical

examinations.

• Ensured superior customer service by communicating with vendors and customers to

exchange information regarding products, material, and service.

Wal-Mart Distribution Center Dc 6099 at Jacksonville 2000 to 2009

Quality Assurance Auditor/Emergency Responder

• Conducted monthly, quarterly and yearly inventories of warehouse stock.

• Operated logistics and supply chain management shipping system efficiently.

• Performed managerial functions in the areas of operational commitments.

• Conducted hazardous leak training exercise to prevent exposure to the local population

• Conducted daily Safety inspections to include air monitoring, proper signage, equipment

usage, and proper use of PPE.

United State Navy 1997 to 2000

Manager/Hazmat Coordinator

• Managed retail ordnance logistic for all requisition, receipt and distribution accounting

inventory clerk.

• Ensured all containers are properly labeled and maintain MSDS for hazmat on hand.

• Inspected and ensured work center storage locations are approved and are neat and

orderly.

• Operated motor vehicles with gross vehicle weight ratings of 26,000 pounds or more

including dump trucks, street sweepers, light construction equipment, and machinery.

• Recommended facility tool and system preventive maintenance system according to

manufacturing and internal specifications.

• Reduced operating budget by 25% and mishaps by 15% by ensuring new safety policies

and procedures.

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