Manager Customer Service

Jenevie Spooner

PT Manager Mecklenburg County Board of Elections

**************@**.*** - 704-***-****

Work Experience

Provisional Transfer Manager Jan 2009 - Present

Mecklenburg County Board of Elections

Mecklenburg County Board of Elections (2009-current)

Provisional Transfer Manager

Set up all computers; assist in setup of voting machines and precinct. Supervise provisional transfer assistant. Contact

precincts with transfers. Maintain public count with the voting machines to make sure they balance. Make all address

and name changes in the system to keep current records. Identify correct precincts for individuals who are at the wrong

location. Answer any questions, and help in any way possible.

Service Dispatcher Jan 2011 - Jan 2012

Mecklenburg County Board of Elections

Service Dispatcher (2011-2012)

Patterson Heating & Air Conditioning

Software Used: Team Management

Scheduled all service calls and maintenances for commercial and residential customers on a daily basis. Created

Schedules for 4-5 service technicians weekly. Entered all Accounts Payable and Payroll for the service department.

Dispatched technicians according to location. Quoted repairs to all Residential and Commercial customers. Ordered

Parts for the repairs quoted and issued Purchase Orders. Set up all new customers in the system and assisted in

transferring leads to the residential and commercial sales department for new installations. Answered billing and

service pricing inquiry questions. Created Billing invoices monthly for renewal of commercial maintenance contracts.

Setup all residential maintenance contracts and received payments via credit card over the phone and setup monthly

payment arrangements. Contacted customers to schedule and collect on any unpaid balances. Calculated daily the

GPMD for the service department.

Accounts Payable Manager Jan 2006 - Dec 2010

Edison Foard

Accounts Payable Manager (2006-2010)

Edison Foard, Inc.-Charlotte, NC

Software Used: Timberline

Entered & posted all Material/Utility Invoices for payment for multiple construction projects and corporate office. I

worked closely with the project managers to process billings for all projects within monthly deadlines. Processed

subcontractor's applications for payment daily. Created lien releases, and issued all payments directly to the

subcontractor upon approval from the President and CEO. I collected all W-9 and Insurance Certificates for all

Subcontractor and Suppliers. Setup all new vendors in system. Maintained all Payable files and kept all insurance

certificate information current and up to date. Communicated daily with individual subcontractors and suppliers in

regards to their billing inquires. I assisted the estimating department on bid days running subcontractor's bid numbers to

the estimators for the bidding project.

Education

Brookstone College of Business 2005

High School Diploma, Accounting

Skills

Accounts Payable Payments Software Applications Construction Estimating Estimators

Files Insurance Project Managers Projects Running Utility Vendors Computers Voting

Payroll Air Air Conditioning Arrangements Balances Commercial Sales Credit Heating

Management Pricing Purchase Orders Sales Schedule Schedules Team Management

Access Accounting Business Business Communications CPA Customer Service

Financial Accounting FrontPage PowerPoint Technology

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