Customer Service Sales

Customer Service Professional

L ancette Hunter

Successful, experienced customer service professional seeks a

Phone: 724-***-****

chal lenging position w ith potentia l for growth .

Email: *********@*****.***

Key Skills & Abilities

Mission Statement

Complaint Call Center Operations

“Strive to exceed customer / H andling/Dispute

Mul tiline Phone Use

employer expectations by Resolution

delivering second-to-none service. Reports & Documentation

Data Ent ry/Records

M aintain customer centricity in

M anagement

a ll initiatives and interactions,

a lways putting the customer PROFESSIONAL EXPERIENCE

f irst.” T ransportation D r iver

Q uality Transportation – Marietta GA

2012-Present

P rovides safe and reliable t ransportation for special needs citizens in

Career Summary

Gwinnett County as well at the Metro Atlanta area. Document

appropriate mileage and time logs on a weekly basis. Provide excellent

• Possess years of

customer service at mentally challenged centers and escort as needed to

p rofessional experience as

destination.

Customer service specialist

• Comprehensive wri t ten

R eceptionist

and verbal communication

Tapewarehouse – Doraville GA

skills

2007 - 2008

• Possess sound judgment

w ith excellent problem

Responsibilities included handling incoming calls and providing sales

solving skills

• and technical assistance to clients regarding services with tact and

H ighly organized and

ability to balance multiple p rofessionalism. Resolved customer related issues and answered

t asks simultaneously b illing/accounting inquires. U tilized proprietary software for entering

• Ability to work customer information into a computerized database.

i ndependently as well as

part of a team P rovided telephone direct marketing services for special based clients. Received

• Good motivator with i nbound sales calls and messaging. Executed product orders by submitting

excellent customer service purchasing order to warehouse and invoicing the client. Also collected payment

skills on current to past due accounts.

• Ability to solve customer

queries as well as set goals

Customer Service Executive Specialist

and meet objectives

Heritage Finishing Products – Decatur GA

efficiently

• Possess exceptional 2003 - 2006

administrative and

Oversaw daily operations of service, warehouse and sales. Consulted existing

organizational skills

clients and established new relationships with potential clients on specialized

p roducts and services. Maintained records of services and products provided to

T echnical Skills customers, sales and inventory activity. Responsibilities include: delegating

service jobs to field employees, assigned lead locations to sales staff, managed

H ighly proficient in Microsoft communications via telephone sales, field service projects and product

O ffice, Word, Excel, PowerPoint, companies for jobs for company, vendors and servicemen and billing for services

Outlook, Access rendered. Work with bookkeeping in managed accounts receivable and accounts

payable, inventory reconciliation. Collected on past due invoices.

E ducation Customer Service Representative

Aliquippa High School 1980 - OSI Portfolio Services – Atlanta GA

D iploma

2000 - 2002

Gwinnett College, Medical Asst

a ttendance Sept 2009 to Dec

2011. General administrative and clerical support duties i.e. data

entry mail handling, faxing, filing, record keeping. Answered

i nbound collection calls on multi-phone line system, Assisted

h uman resources with appointment scheduling, prepared and

organized office and departmental meetings.

REFERENCES

Furnished upon request

Customer Service Representative

JDR/NCO Recovery Services – Atlanta GA

1998 - 2000

Collector assigned to retail credit cards balance 30 to 90 days delinquency.

Successfully achieved monthly budget. Later assigned to administrative duties

and front desk duties i.e. greeted guests and vendors, data entry new business,

communications, relay client media, scheduled new hire appointments, accepted

i nbound collection and potential new client calls, operated switch board.

Contact this candidate