Customer Service Management

Eze Ibekwe

*** ******** **** **** 609-***-****

Waxhaw, NC 28173 ********@*****.***

Education

Johnson & Wales University, Charlotte Charlotte, NC

B.S. Culinary Arts & Food Service Management Fall 2014

University of North Carolina, Charlotte Charlotte, NC

Political Science

Clubs: Chi Phi Fraternity

Experience

City Tavern Restaurant Charlotte, NC

Line Cook/Pantry Cook 2013

. Worked in a team-oriented, high volume, fast paced, guest-centric

environment to provide an exceptionally guest experience.

. Preparing portions and food items while following recipe guidelines to

meet or exceed guests' expectations

. Stocking the alley and line with items needed to complete orders on time

. Ensuring proper food safety and sanitation standards to ensure guest

safety

Transportation Security Administration Charlotte, NC

Master Transportation Security Officer - Behavior Detection Officer 2012

-2013

. Assess the behavior of multiple individuals simultaneously to detect

potential threats by applying governing law, regulations, policies and

procedures.

. Process and generate information gained from engaging with passengers and

team members to draw logical conclusions.

. Make effective and timely decisions, even when data is limited.

. Support and guide others in analyzing and articulating reasons for

judgment calls based on observation, experience and instinct.

. Worked closely with team members to assess individuals and maintained

regular communication with superiors concerning any out-of-the ordinary

activities or incidents.

Transportation Security Officer 2007-2012

. Provided outstanding customer service, ensuring all passengers were

treated with respect and in a friendly manner while maintaining and

enforcing the utmost in security to assure their safe travel.

. Adapted as needed to the constantly evolving protocols and

responsibilities required on a day-to-day basis.

. Implemented knowledge of Standard Operation Procedures (SOP) and all

updated information and training.

University of North Carolina, Charlotte Charlotte, NC

Records and Registration/Donor Research 2006-2007

. Handled and maintained the organization of privileged and confidential

information related to University relationships.

. Performed implementations tasks for the new Student Registration System.

. Provided assistance and support to handle student help center calls as

well as non-Student registration issues.

The Mills Corporation Arlington, VA

Telecommunications/Data Entry 2005

. Performed regular maintenance of shared files and folders located within

the office network.

. Maintained monthly invoices and allocations.

. Set up and deployed wireless Blackberry devices for senior management

within the corporation.

Leadership Activities

. Epsilon (Judicial Chair) Chi Phi Fraternity, Psi Delta Chapter 2007-2009

. Executive Chef/Expeditor for the day at Johnson & Wales University,

stepped into this role in the various culinary labs taken

. Participated in Leadership at every Level seminar focusing on employee

empowerment, marketing your skills and abilities, and setting realistic

goals

Skills and Interests

. Competencies: Breach Mitigation Training, Customers, Conflict &

Confrontation, The Mechanics of Effective Communication, Observation

Techniques

. Interests: Culinary Arts, Outdoor Activities, Networking

. Skills: Microsoft Office Suite, OneNote, Visio, FrontPage, Adobe

Photoshop

Culinary Course Completed/Certifications

1. Stocks, Soups, Sauces

2. Essentials of Dining Room

3. Traditional European Cuisine

4. Introduction to Baking & Pastry

5. New World Cuisine

6. Principles of Beverage Service

7. Nutrition & Sensory Analysis

8. Fundamentals of Food Service Production

9. Purchasing & Product Identification

10. Skill of Meatcutting

Food Sanitation Management Certified

Servsafe Certification

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