Sales Manager

Jualea E. Hernandez

Resume

**** ***** ****** ********@*****.***

Baton Rouge, La. 70805 504-***-****

EXPERIENCE:

MACY*S

Senior Sales Manager 2011 to Current

I was hired into the role of Sales Manager over the Juniors and Kids departments. After 6

months, I was given a promotion to a department with a larger volume within the store. I

was also promoted to Senior Sales Manager. My duties include managing all sales and

sales associates in the women’s apparel departments while ensuring associates in these

departments exceed customer service expectations established by the organization. These

departments include intimates, ready to wear, swim, coats, petites, plus sizes, and

sportswear. Responsible for a team of thirteen along with all flex team associates. Oversee

the associates as they conduct sales and coach them to improve to extreme sellers.

Responsible for motivating the team to open credit accounts for customers as well as

guiding the customers to participate in giving back to the community through charitable

donations. Ensure the concept of connecting and assisting with customers is thoroughly

understood amongst the associates. Responsible for scheduling employees in the women’s

departments for efficient operation based on the needs of the organization. Ensure that

merchandising standards are being met in these departments. Managing the entire store’s

sales and also sales associates three days out of the week, also known as being the

Executive in Charge (EIC) of the store. Facilitating My Schedule Plus training classes,

MAGIC selling training classes, and also orientation classes. I have also been selected as

the engagement captain as well as the connect and assist captain for the store. Manage a

team of seven sales managers. Ensure that the sales managers are coached on how to

effectively communicate with their associates in order to achieve their goals.

HANCOCK BANK OF LOUISIANA

Branch Operations Manager 2008 to 2011

Managing all outside retail sales and business calls while ensuring the branch maintains or

exceeds the performance goals established by the organization. Responsible for conducting

all retail loan closings. Responsible for all branch operations including opening and

closing the branch within security guidelines established by the organization. Supervising

and scheduling a team of seven tellers. Oversee opening new deposit accounts as well as

operating from a self developed book of business. Responsible for maintaining team

commitment while coaching, training, and keeping the staff motivated. Responsible for

developing and implementing training programs for the branch employees, managing

branch controls such as audits, security checks, the branch cash limit, loan documents, and

business call lists all in accordance with company policy.

• Branch deposit accounts grew over $3 million in three years of managing

Jualea E. Hernandez

Resume

2844 Anita Circle ********@*****.***

Baton Rouge, La. 70805 504-***-****

• Internal branch audits went from 40% to 100% success in three years of managing

• Closed over $2 million in loans (HELOC, auto, and consumer loans) which

resulted in exceeding the branch goal by 40% to 50% in the past 6 quarters

• Trained employees on cross selling goals and understanding the branch scorecard

which resulted in all employees exceeding their individual goals in past 6 quarters

CITIFINANCIAL

Branch Assistant Manager 2005 to 2008

Responsible for all cash and non cash transactions in the branch. Processed all loan

applications, evaluated credit files, and made final loan decisions. Managed book of

business in order to meet or exceed branch loan goals. Conducted loan closings and was

awarded for consistently exceeding individual performance sales goals and increasing

branch sales. Managed loan review and audit processes to ensure loan portfolios continued

compliance. Collected on delinquent accounts and managed all branch reporting processes.

REGIONS BANK

Teller/ FSA 2003 to 2005

Managed cash and non cash transactions including cash balancing. Maintained loan

applications and reviewed loan documents with customers. Maintained ATM cash as well

as balancing within company guidelines. Responsible for closing branch daily and

maintaining vault cash and records.

EDUCATION:

SOUTHERN UNIVERSITY OF BATON ROUGE

UNIVERSITY OF PHOENIX:

Bachelor of Science in Business, Human Resource Management

CERTIFICATES OF SKILLS AND TRAINING:

Jualea E. Hernandez

Resume

2844 Anita Circle ********@*****.***

Baton Rouge, La. 70805 504-***-****

Engagement Captain for 2013

Connect and Assist Captain for 2013

My Schedule Plus Captain and Training Specialist for 2012

Star Rewards Captain and Training Specialist for 2012

MAGIC Award Winner for Credits Opened September December 2011/January

May 2012

Leadership Certificate as Branch Manager/ Branch Operations Manager

Certificate for exceeding sales goals 3 quarters in a row 2010 2011

Small Business Sales Certificate of Completion

Branch Operations Management Training Certificate of Completion

Managing With Purpose Training Certificate of Completion

Coaching Skills Training Certificate of Completion

Delegating With Confidence Training Certificate of Completion

Graduated Management Associate Program (MAP)

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