Customer Service Manager
Resume:
Linda Ortegon
Flower Mound,TX 75028
**********@*******.***
Executive Summary
An exceptional, highly professional, Customer Service Professional/Office Supervisor/Coordinator with over ten
years of experience. Able to provide high level administrative support that involves scheduling appointments,
data entry, national project coordination, multi-tasking, HIPPA compliance. Prioritizes and manages multiple
projects simultaneously. Accomplished business-savvy and client-focused individual dedicated to customer
service and satisfaction. Unequalled work ethic and values.
Skill Highlights
•
• Personnel Management • Project Coordination
• Office Manager/Customer Service • Customer Service Guru
• Certified Nurse’s Aide • Patient Assessment/Care Planning
Work History
Diebold Inc, Dallas, Texas February 2013 - Present
IPMO Project Coordinator – Coordinates National Projects across all time zones. Facilitates success by working
closely with all level of associates and team. Provides administrative focal point for project problem resolution
and escalation. Responsible for design and generation of project status reports between external customers,
account team, and project team. Participates in daily conference calls between all parties.
Our Daily Bread Outreach, Dallas, Texas November 2013 - Present
Community Service/Founder – Directs organizational interactions with charitable organizations and the public for
donations of non-perishable food items for dissemination to single parent families and widows in the Dallas Fort
Worth area.
Creekside Surgery Center, Spring, Texas March 2012 - July 2012
Receptionist/Scheduler/Insurance Verifier – Set patient appointments, verified pertinent information gathered and
performed data entry and retrieval for accurate assessments and channeling to correct departments.
DC Plumbing Services, Flower Mound, Texas April 2008 – Dec. 2011
Office Manager – Responsible for customer interactions, scheduling, customer service, accounts
payable/receivable. Instrumental in the growth and expansion of the business, through superb attention to detail,
and superior customer interaction.
Starboard Cruise Line Services, Miami, Florida May 2006 – Feb. 2007
Shop Director/Retail Sales Associate/Guest Services – Beginning as an associate, quickly advanced in position
to directorate level. Directly responsible for all shop functions and guest services.
Sole Comfort Shoe Stores, Trinidad, West Indies Dec 2001 – April 2006
District Supervisor/Clerical/Cashier/Sales/Customer Service – Professionalism, drive, excellence in customer
service and detailed oriented approach to all business aspects led to rapid promotion to District Supervisor.
Responsible for sales goals, metrics, overseeing performance of three retail stores.
Education and Certifications
North Central Texas College Medical Terminology, A&P 1
North Central College Entry Level - Medical Coding Certificate
Holy Cross Career Center Nurse's Aide - Certified Nurse Assistant
Applied Concepts & Services Microsoft Office Suite Certification
St. Mary's Secretarial School Typewriting (50 WPM)
Neal & Massy Motors Ltd Data Entry (20,000 KPH)
St. Augustine High School Graduate
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