April- 2013
Resume:
April Accardo
**** ****** **, ***** *****, La ***05
225-***-**** *****.*******@*****.***
Richards Honda-Baton Rouge, La October 2012-Present
Client Care Specialist
Make phone calls to get repeat customers in to upgrade vehicles
Offer new incentives Honda is currently offering
Make appointments for “buyback” customers
Give customers who call in information on new/used cars
Make appointments for customers to come in look and test drive vehicles of interest
Greet customers once they arrive for their appointment and introduce them to a sales person
Schedule service appointments for customers who call in for maintenance due
Assist in any customer service issues needed to make customer happy/satisfied.
Direct General Insurance May 2011-Sept 2012
Experience:
Insurance Agent
Responsibilities:
Greet customers as they enter office
Give auto insurance quotes and explain coverage
Process cash, check, debit/credit card payments
Write new policies and make changes to existing policies per customer
Count cash, balance money at end of day to close out
Market to and establish relationships with other businesses to increase customer traffic
Offer and sell ancillary products: road service, rental reimbursement
Sell life insurance
Go Auto Insurance Aug 2009-Sept 2010
Insurance Agent
Responsibilities:
Process quotes
Turn quotes into new polices
Process payments by phone and walk INS by debit, credit, check and cash
Process renewals/endorsements
Answer phones when not with a customer in office
Fill in at other locations if someone is on PTO/Vacation
Explain differences in coverage/offer coverage to customer
Balance money at end of day and make bank deposit
The General Insurance Dec 2008-Aug 2009
Insurance Agent/Customer Service Representative
Responsibilities:
Process quotes
Answer incoming calls, make reminder calls to customers
Explain coverage/write new policies/ process renewals
Process payments in office by cash/check
Balance money at end of day/ process bank deposit
US Agencies Sept 2006- Sept 2007
Insurance Agent/Customer Service Representative
Responsibilities:
Give quotes by phone and in office
Answer incoming calls/process payments, quotes, and policies by phone
Write new policies or renewals for walk in customers
Process cash, check, debit or credit card payments, process end of day reports and bank deposit
Direct General Insurance July 2005-Sept 2006
Customer Service Representative
Responsibilities:
Process quotes
Answer incoming calls, quote for all states covered
Make sales attempt for life insurance, accidental death insurance and vehicle protection
Calvin’s Maintenance July 2001-July 2005
Administrative Assistant/Dispatcher
Responsibilities
Answer multi line phone system and dispatch all calls to correct technician
Type up all work orders as they come in
File all work orders, estimates, invoices and purchase orders
Transfer all phone lines to and from answering service when needed
Print and sort all work orders for next business day
Enter all information for completed work orders to create invoices and mail out monthly
Education:
LSU-Baton Rouge, La
Completed three years in Journalism
Redemptorist High School-Baton Rouge, La
Graduated in College Prepatory
Skills
Type 50 WPM
Excellent communication and customer service skills
Management Experience prior to 2001
Light Word and Excel experience
Current Personal Lines and Life Insurance Licenses held in Louisiana
References:
Ashlyn Burns Malone
Producer-All State
Known 23 Years
Jeanne Burns Dempster
News Anchor WVLA
Known 33 years
Carl Thompson
Firefighter
Known 15 Years
Cassandra LaCour
Coding Coordinator-St Elizabeth
Known 2 Years
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