Customer Service Engineer

**** ***** **** **.

Houston, Texas. *****-**** Phone 713-***-**** x 1

Cell-713-***-****

E-mail:

********@*********.***

****************@*****.***

***************@*******.***

Victor H. Santillán

Summary

I ascended through the ranks from an Inventory Clerk to Systems Customer Service Engineer, in my 17 years tenure achieving a reputation as a creative problem solver and the ability to develop and maintain long customer relationships with a century old organization. after leaving Dictaphone I ran an independent service organization before entering a venture to provide service and installations for ATO / NICE Corp. a communications recording manufacture with Bill Kennedy I secured the trust of customers that would normally go with a established more corporate company and also able to resale systems when replacement periods came up by providing a high level of satisfaction and trust

Work experience 2005 – Present A Third Opinion Corp Houston, Texas

Sales Manager – Field Service

Managed the service department in a new venture with BILL KENNEDY as a dealer for NICE systems and DICTAPHONE provided repairs for legacy DICTAPHONE product and also install and service for NICE call focus communications networked recording equipment in the GULF COAST and Louisiana region

2001 – 2005 Third Party Systems Engineer Houston, Texas

Contract Systems Service Engineer

Since leaving Dictaphone Corporation I have provided service repair and maintenance for several clients that still required the same technical expertise and experience to maintain That equipment.

1997 – 2001 Dictaphone Corporation Houston. Texas

Systems Customer Service Engineer

This Position required the service of recording equipment located in major accounts. The accounts were comprised of Police Departments, Fire Departments, Emergency Medical Services and Major Hospital Facilities in medical records departments in the gulf coast area. Some of these systems were networked with windows based computer systems.

1990 – 1997 Dictaphone Corporation Houston, Texas

Customer Service Engineer

. Attended several classes to elevate title and work responsibilities to service all Dictaphone Systems including Call center recording systems interfacing with Telco vendors as well as S.W.Bell and AT&T. These systems were recording onto Digital DAT tapes also LAN environments with Windows 3.X, 98 and Windows NT.

1986 – 1990 Dictaphone Corporation Houston, Texas

Service Representative

. I was in charge of repairing desktop recording Dictaphone units at customer site in downtown Law firms after elevating my title to Service Representative.

1985 – 1986 Dictaphone Corporation Houston, Texas

Inventory Control Manager

. Oversaw the ordering and issuing of loaner and sold equipment to sales and service personnel. I also did some bench repair and trained on systems equipment

Stock Room Clerk

1984 – 1985 Dictaphone Corporation Houston, Texas

. Issued loaner and Demo product to sales personnel, kept track of loaned and sold equipment, also stocked all parts required by service department.

Education 2001 Microsoft Certified A+ Houston, Texas

1984 - 2001 Numerous Corporate classes Atlanta, Georgia

1982 - 1983 Total Electronic Institute Houston, Texas

1977 - 1980 Marian Christian High School Houston, Texas

Languages Speak and write Spanish Fluently, Microsoft Certified A+,

Easy going and respectful

References Upon Request

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