Human Resources Manager
Resume:
STEPHEN WISE
San Jose, CA *****
********@*****.***
SUMMARY
Accomplished Human Resources Professional with extensive experience
(including International) in Recruitment/Staffing, Training & Development,
Performance Management, Employee Relations, Manager /Employee Counseling,
Policy Development & Administration and Compensation and Benefits.
EDUCATION
M.S. in Human Resources Management - Golden Gate University
B.S. in Sociology - Florida State University
WORK HISTORY
2011 - 2012
Human Resources Director - Transatlantic Petroleum, Ltd., Istanbul, Turkey
General management of the HR function world-wide, including the hiring,
training and development of qualified HR staff, in support of a multi-
national workforce. Worked closely with COO and senior management team to
determine the overall strategic approach for HR in achieving business
objectives. This includes the development of appropriate initiatives,
policies, programs and systems to deliver HR strategy for growing Oil and
Gas business in Turkey, Bulgaria, Romania, Poland and USA. Established the
appropriate staffing model and metrics for the HR function to ensure
effective services and support in all geographies where the company
operates. Matrix reporting to VP of Legal in Dallas, TX, USA.
2007 - 2011
Senior Human Resources Consultant - Aramco Gulf Operations Company, Al
Khafji, KSA
Primary role of Advisor to the Executive Director of HR, to assist in the
development and transformation of the HR Division of a major oil & gas
company in Saudi Arabia. Hired in a senior consultancy role to provide
leadership and value-added HR strategies in the areas of strategic HR
management, organization design, workforce planning and employment,
international assignment management, human resources development, total
rewards programs, employee relations, learning & development and AGOC
scholarship programs. Leading a multi-national HR staff of 10, to include
performance management and career/performance counseling.
2003- - 2007
Senior Human Resources Manager - Raytheon Middle East Systems, Jeddah, KSA
Business and strategic liaison for Senior Management in Saudi Arabia and
USA. Hired to manage the entire HR function and an HR staff of 10,
reporting directly to Program GM. Duties include providing support to a
multi-national workforce including: (local/international) recruitment and
staffing, compensation/benefits, rewards & recognition programs, employee
counseling and customer relations, orqanizational design, policy
development, and HR operations including government relations, Saudization
initiatives, housing, travel, medical care, medical evacuations, crisis
management, security operations, health facilities and community
activities. Senior advisor on all legal/employee relations issues.
Responsible for providing direct HR consultation/support to US and UK
expatriates on international employment contracts, tax and benefit issues,
mobilization/demobilization, local Saudi work visa requirements, and
host/home country payroll issues. Key member of Senior Management team and
contributor on all current and future business pursuits. Matrix
reporting to HR Director in Andover, MA, USA.
2002-2003
Business Manager - KEO International Consultants, Doha, Qatar
Hired to manage a 150- employee branch office of a major Middle East
architectural and design firm. Responsible for all personnel and business
aspects of the office, including recruitment, staffing, compensation
issues, benefits, employee relations, performance reviews, mobilization,
housing, transportation, government relations, accreditation and licensure
requirements, marketing, business development, company image and all office
operations
2000-2002
Human Resources Manager - CSA, Ltd., Kuwait City, Kuwait
Managed the entire HR function for a government contractor supporting the
US Army in Kuwait. Responsible for managing a staff of 11 HR associates.
The following functions were performed: recruitment, benefits
administration, compensation, learning & development, employee
communications, HR Information Systems. As a trained mediator, worked
closely with management, employees, and Company Ombudsman on reconciling
complicated employee relations issues. Counseled staff on
employee/Supervisor relationship issues. Matrix reporting to JV/HQ office
in Orange, CA, USA.
1997-2000
Global Recruitment & Expatriate Relations Manager - Lucent Technologies,
Riyadh, Saudi Arabia
Responsible for implementing and managing the recruitment & expatriate
relations department for a large-scale telecommunications project in Saudi
Arabia. Duties included:
Managed the recruiting and manpower planning for 4500+-employee
telecommunications project. Responsible for managing recruitment staff and
developing & maintaining recruitment agency relationships around the world.
Tasked with filling technical and non-technical positions, for a company
comprised of 42 different nationalities. Routine analysis of manpower
plans and effective recruitment strategies. Trained managers on
interviewing techniques. Conducted local and international interviews.
Managed a staff of 2 recruiters and 2 recruitment assistants. Made weekly
presentations to Senior Leaders on recruitment goals and accomplishments.
Provided routine updates to Manpower Plans. Matrix reporting to HR
Director in Tewksbury, NJ, USA.
1995-1997
Training Manager - Providian Bancorp, San Francisco, California
Promoted to Training Manager. Managed the Customer Sales & Service
Training Department. Duties included:
0. Managed 4 Customer Service Trainers in a Call Center environment.
1. Responsible for trainer observations, feedback and development in the
areas of stand-up training and course development.
2. Scheduled and organized training, follow-up training and enhanced skills
training. Developed courses.
3. Delivered various "People Management" and "Performance Management"
workshops and seminars, such as Coaching, Performance Management,
Employee Counseling, and Problem Solving & Decision Making.
4. Responsible for performance management process; coaching, training and
providing guidance/counseling to raise sub-standard performance through
performance improvement planning.
5. Counseled employees on self-help exercises for motivational purposes.
6. Assisted employees in identifying techniques to improve customer service
skills, while balancing external distractions.
7. Counseled managers on dealing with personal and professional employee
relations issues.
8. Managed internal/external technical and managerial training programs,
curricula, training documentation and resource libraries.
9. Responsible for employee career planning, succession planning and On-The-
Job training programs
10. Evaluated training programs and prepared reports on training
effectiveness.
1994 -1995
Trainer - Providian Bancorp, San Francisco, California
Responsible for establishing a new training program for Customer Sales and
Service Representatives within a new business unit within the bank. Worked
as a team of three trainers to expand the existing one-week training
program into a comprehensive six-week program. Duties included:
. Designed intensive training program for sales and service
representatives
. Developed and delivered six week training course to sales and service
representatives
. Responsible for curriculum design and delivery of initial customer
service training, skill enhancement workshops, and follow-up and on-
the-job training.
. Presented management development seminars and interviewing skills
workshop.
1985-1994
Human Resources Manager - AT&T, San Francisco, California
In 9 years, I held various HR Manager Positions, with specific assignments
in:
Sales and Product Training
Benefits and Labor Relations
. Human Resources & Management Development Training
. Recruitment and Employment
. Benefits & Labor Relations
References upon Request
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