Customer Service Quality Control

561-***-**** . **********@*****.***

Steve Koonce

Objective

To acquire a challenging career position where my education and experience in HVAC will contribute to

the overall performance of the company and provide potential for promotion and professional growth.

Education

2009-2011 Lincoln College of Technology West Palm Beach, FL

HVAC Diploma EPA Universal Certification

Relevant courses include 1,100 hours “hands on” training and application in:

Electrical theory and troubleshooting. Basic electrical circuitry, magnetism and Ohm’s Law.

Mechanical refrigeration system repair and maintenance.

Retrofitting to comply with EPA guidelines.

Commercial systems principles and design, installation, and refrigerant transition and recovery.

Experience

2011-2012 M&R Air-Conditioning Services Boca Raton, FL

Service Technician/Installer

Routine Preventive Maintenance Installing New Units

Performing Part Change Outs Diagnosing and Troubleshooting

2010-2011 Barnett’s A/C Refrigeration West Palm Beach, FL

Installation and Service Technician

Routine Preventive Maintenance Daily work logs of Parts/Materials used and

Financial Records

Performing Part Change Outs

Installing New Units

Diagnosing and Troubleshooting

2010-2011 Eastern Metal Supply West Palm Beach, FL

Manufacturer

Hurricane Shutter Builder Quality Control

Forklift Operator

2010-2011 Dunkin Donuts Lake Park, FL

Shift Manager

Cook Wait on Customers/Customer Service

Prepare breakfast, lunch, dinner

2006-2007 Harmon Inc. Boynton Beach, FL

Frame Builder

Building industrial window frames Vinyl frames

Setting glass Bunking frames

References Available Upon Request

Contact this candidate