Project Manager Customer Service

Autumn Richter

**** *** **. *. *********, VA ****3

Cellular: 703-***-****, E-mail: **********@*****.***

SUMMARY

Project Manager/Project Coordinator and Document Control Specialist experienced with managing international

engineering partners and geographically dispersed teams. Excellent analytical, interpersonal, communication

and negotiation skills. Dependable, hardworking and resourceful project coordinator who solves ever increasing

complex problems leading to higher productivity, develops strong working relationships across disciplines and

adapts well to a changing environment. Excellent at controlling costs, negotiating with service providers and

contractors to stay within budget constraints. U.S. Citizen.

PROFESSIONAL EXPERIENCE

SYAPPS LLC, WASHINGTON, DC 2013

AARP, FDN Technology & Business Solutions, Project Manager (Independent Contractor)

Facilitated and managed the document digitization, reduction and clean-up effort for the AARP Foundation,

including SharePoint collaboration intiatives.

JACOBS ENGINEERING GROUP INC., ARLINGTON, VA 2011-2012

Project Coordinator & Document Control Specialist

Supported the Advanced Planning Group of a broad-based technical professional consulting firm on a range of

federal government projects with a focus on architecture and engineering. Collaborated on projects for the

Department of Defense Educational Activity (DODEA), Naval Facilities Engineering Command (NAVFAC) and

National Guard (NG).

Strategized and contributed to the development of a new SharePoint site to support DODEA

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initiatives, provided site administration and trained users.

Devised a new file structure for hard copy and digital project files. Coordinated file clean up, including

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movement of files to an off-site storage location.

Provided editing and writing support, including review and edit of highly complex written materials.

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Ensured consistent voice and smooth flow of writing styles for multiple-author documents. Simplified complex

technical issues for non-technical readers (ex. concept reports, training manuals, eROI assessments and

biddable packages).

Critically assisted the program management team in the development of project document templates,

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assuring document consistency and document quality from multiple and geographically dispersed teams.

Supported Quality Management in the performance of quality reviews. Provided Quality Control for

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project documents, ensuring documents were error free and met contract requirements.

Examined contracts for project deliverables and facilitated project managers in meeting deliverable

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dates and requirements.

Researched, collected, and evaluated project data necessary to meet project reporting and

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evaluation requirements.

Provided design, layout, illustration, and other related services in connection with the printing of

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project publications, reports, briefing charts, and other information or reference materials.

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AVAYA GOVERNMENT SOLUTIONS, FAIRFAX, VA 2011

Strategic Business Development Associate

Supported business development activities and opportunities leading to expansion and capture of new business within the

federal government.

Researched opportunities through the use of INPUT, GovWin and FedBiz Opps.

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Assisted proposal team in obtaining information to aid in proposal development. Received accolades

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for exceptional research skills, especially during tight deadlines.

Aided BD Account Manager on project to develop strategic initiatives to capture new business from

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agencies within the Department of Agriculture.

Administered Opportunity Gate Review Meetings. Devised an agenda that enhanced meeting

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structure and efficiency, reducing meeting length by 10%. Distributed meeting minutes to participants,

including Senior Management, Proposal Team and BD Team.Devised a tracking system to monitor

progression of opportunities from identification to proposal submission, including Account Executive

performance, increasing productivity of department and weekly meetings.

Contacted Senior Executives, set appointments and participated in virtual meetings with potential

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Canadian strategic partners.

Participated in meetings/events with Embassy officials and potential strategic partners.

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THE AMERICAN SOCIETY OF CIVIL ENGINEERS (ASCE), RESTON, VA 1999-2010

Environmental & Water Resources Institute (EWRI) of ASCE

Project Manager 2007-2010

Managed a wide variety of projects and programs in an engineering nonprofit environment with a focus in

environmental and water resources.

Reviewed project proposals and determined time frame, funding limitations, procedures for

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accomplishing project and staffing requirements.

Directed and coordinated activities of project personnel to ensure on time delivery within budget.

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Conferred with project personnel to provide technical advice and to resolve problems.

Directed website design, developed content and maintained/managed conference websites

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(Colorado 2007, India 2006, Thailand 2009, India 2010 and Singapore 2011).

Took initiative to learn all aspects of new and existing software utilized by company, in order to fully

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understand the products (complex robust systems), resulted in quicker problem resolution and facilitated

effective communications to both management and IT (software includes: MS Office, BASE, AMS, Personify,

Adobe Contribute3, Promaps and Eloqua).

Built internal operating structures for projects and served as project lead internally and externally to

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manufacturers, clients and their customers.

Continuously innovated ways to improve/streamline operations and develop new processes, to

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increase visibility, productivity and revenue while decreasing expenses.

Created, completed and implemented a quality tracking system identifying new and existing

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publication projects. Resulted in 100% increase in number of publications produced in one year.

Managed product development/delivery, including extracting and tracking product information from

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multiple sources. Assisted with development of Institute-specific standards and provided support to 100+

committees.

Guided geographically dispersed environmental and water resources engineering experts,

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contractors, vendors and consumers through development of new products (publications, conferences,

workshops and webinars).

Worked with a team of volunteers to develop EWRI procedural manuals/product handbooks and

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initiated the release of web-based products. Resulted in increased achievement of green initiatives,

increased access to key resources, decreased query volume and increased volunteer/staff productivity.

Led a team of volunteers and staff from project conception to delivery. This includes stewarding

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specialty conferences and publications.

Developed effective inter-divisional relationships through teamwork and collaboration.

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Led, managed and developed sponsorship, cooperating organization and exhibit

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promotions/campaigns for industry specific and international conferences/workshops, resulting in exceeding

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targeted funding goals and collaborative marketing efforts, increasing net profits and sustaining continuation

of future conferences and special programs.

Devised a new format (eRooms) for committee operations by educating members through software

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demos at conferences and leadership workshops significantly reducing the number of calls and face-to-face

meetings, enhancing collaboration, increasing productivity and resulting in significant cost savings.

Managed contractors and designers. Quickly developed strong collaborative relationships resulting in

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decreased costs, increased quality and adhering to green guidelines.

Provided oversight and quality assurance of ASCE managed conferences, increasing efficiency of

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conference team, increasing net profits and resulting in exceptional product satisfaction by attendees, staff,

volunteers, sponsors and exhibitors.

Administrator

2001- 2007

Worked in collaboration with environmental and water resource experts across the globe, as well as contractors,

vendors and consumers.

Devised plans and instituted standards to reduce EWRI operating costs and/or increase EWRI

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productivity.

Collaborated with Director and EWRI team to plan, develop and execute EWRI’s strategic goals.

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Administered board operations and product development, assisted in preparation of reports, analysis

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documents and presentations for Director and Board level leadership and coordinated day-to-day.

Worked extensively with the Director, Board of Governors, committees, consultants and virtually

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every department in ASCE, especially the Web Team, IT and accounting, to meet EWRI’s goals and

objectives.

Ability to work with and reward coworkers to cultivate team environment and enthusiasm and played

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a proactive role in leading volunteers and internal staff members.

Program Coordinator 1999 – 2001

Managed and analyzed annual committee budget of $300,000; monitored expenditures, authorized

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travel, processed reimbursements and compiled budget and headquarter reports.

Maintained and updated EWRI Website. Worked hand-in hand with the web department to perform

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routine maintenance, designed and implemented new ideas and ensured the website was current and error

free.

Designed and executed marketing plans, oversaw the development of promotional materials,

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managed the design, printing and mailing of special projects.

SECURITIES EDUCATION INSTITUTE INC. (SEII), DURHAM, NC 1998 - 1999

Order Department Supervisor

Managed the order department and directly supervised five employees. Provided management

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support in the customer service department (10 staff), decreasing middle management costs by 50%.

Corresponded with customers and vendors regarding product specifications and pricing. Acted as a

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liaison between broker dealers, representatives and SEII.

SOFTWARE KNOWLEDGE

Proficient in Microsoft Office, Windows 7, Citrix, Adobe Contribute CS3, Personify Association Management Software

(AMS), Ektron, SharePoint, INPUT and GovWin.

EDUCATION/TRAINING

The University of North Carolina at Chapel Hill, Chapel Hill, NC – Bachelors of Arts: Women's Studies,

Minor: French, Continuing Education: Business Calculus and Accounting

George Mason University, Satellite Campus, Herndon, VA – Completed three of five courses for Project Management

Certificate.

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