Customer Service Medical
Resume:
GLADYS FEGHABO
Norcross, GA 30071
gfeghabo@ gmail.com
OBJECTIVE
Results driven professional with a background in nursing (13 years) and management (10 years) with demonstrated
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aptitude for developing new skills, seeking career transition into Human Services field.
PROFILE
Strong communicator who knows how to effectively communicate with various audiences from students to
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professionals and readily develops rapport with people from a variety of cultures and socio economic conditions
Versatile team player who has worked in various settings from medical hospitals, corporate environment and public
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school system and possesses special sensitivity to meeting diverse needs in varied situations.
Strong background in education, with experience developing and delivering training programs to staff, community
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organizations and medical providers on a range of topics.
EXPERIENCE
GWINNETT COUNTY PUBLIC SCHOOLS
Norcross, Georgia
2006 present
Substitute Teacher /Coordinator
Manage a wide range of elementary classes including science, math, English, history, physical education, and art.
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Assist students in understanding assignments and working with selected teachers to develop meaningful and engaging
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substitute led lessons
Implementing own lessons whenever teachers forget to leave enough material to occupy students for the entire class
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period
• Complete appropriate report forms for subject teachers / academic supervisors and respect confidentiality of personal
information.
Set and correct homework assignments and projects and integrate lessons into long term curriculum plan to ensure
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continuity of education objectives.
SYS MERCHANT MANAGEMENT
T Duluth, GA
2001 – 2005
Customer Service Analyst
Fulfilling service requests such as account reactivation and billing in a quick and courteous manner
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Interfaced with customers on phones and answered questions regarding website, products and pricing.
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Assisting callers with site navigation and account set up review and effectively resolved problems related to customers’
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requests.
Providing technical support to our web based solution, including PDF issues and browser configuration
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Making proactive calls to welcome new sign ups or leads to give them more information on the product and company
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policies to triage, troubleshoot and resolve known issues and address routine customer questions.
Escalated any operational and/or emergency issue (regarding services and processes) that could not be resolved, or
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could potentially cause issues to a large number of customers.
Logged all completed orders into database for tracking and reporting purposes.
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UNIVERSITY TEACHING HOSPITAL
Port Harcourt, Nigeria
1989 1999
Nursing Manager
• Supervised a staff consisting of 7 nurses and 4 medical technicians, scheduling work commitments, coordinating
schedules and activities and providing direction
• Responsible for patient care in a complex environment, providing care for pediatric patients through geriatric patients.
• Co ordinate the pre op clinic and up to 10 surgeries per day and interacting with applicable departments regarding
patient care.
• Monitored health and safety compliance and infection control within the complex.
• Conducted training and development activities for staff nurses, providing coaching and mentoring
• Evaluate staffing requirements, floor assignments and organize unit activities for a 29 – bed surgical unit which
provided service to orthopedics and general surgery
• Implement total patient care through a team nursing process covering 8 10 high acuity patients per shift
• Act as patient advocate; assess patient status and notify physicians of clinical changes.
• Coordinate services, treatments and consultations using computer system
RN: DETOX & PSYCHIATRIC 1984 – 1989
Cared for patients recovering from addiction to drugs and alcohol. Educated families regarding medications, life style
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changes, and referral services.
Dispensed medications (anti seizure, Librium), taking into accounts contra indications for other medical conditions.
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Mentored less experienced nurses.
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RN: OB GYN 1980 1984
Managed postpartum and nursery care for mothers and newborns as well as patients recovering from gynecological
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surgery (hysterectomies).
Educate patients in child care and administered medications, including narcotics.
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Conducted postpartum assessment of mothers.
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Cared for babies delivered by C section, assisted with intubation, and performed positive pressure ventilation.
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EDUCATION
Mercer University, College of Continuing and Professional Studies Atlanta, GA
Bachelor of Science in Human Services May 2013
Lagos State University, School of Nursing Lagos, Nigeria
Bachelor of Science in Nursing 1980
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