Customer Service Sales
Resume:
Latresha White
Fort Lauderdale, FL 33311
***********@*****.***
Professional Profile:
Self- motivated, committed, reliable, personable, goal- driven, professional with exceptional sales ability, listening skills,
and the ability to understand, influence, persuade particularly in telesales and customer service. Customer oriented in
call-centers (in and outbound) environments. Developed public contact skills that afford the opportunity to establish and
maintain good rapports and lasting relationships of confidence and trust. Exercise strict confidentiality policies and guidelines
as it relates to matters of high-sensitivity.
Flexible and versatile – able to work well under pressure, use good sound judgment, and make wise decisions with
minimal supervision. Excellent time management, organizational, and follow-up skills. Able to transcend cultural diversity
and sociological differences. Compassionate with patience and understanding to help individuals comprehend, learn, grow, and
succeed.
Skills & Qualifications:
• Driven, motivated, and goal-oriented to achieve established sales quotas within fast-paced sales atmosphere
• Excellent supervisory and leadership within sales environment
• Outstanding in providing professional and personable customer service to diversified clientele
• Consistently generate and increase company sales revenue and customer retention – products and services
• Effective in dispute resolution - handling complaints, discrepancies and issues initiated by customers
• Flexible to work well independently and within a team
• Efficient verbal and written communication skills
• Proficient in computer software programs (MS Word, Excel, Email, Internet)
• Exceptional attention to details and highly organized
• Critical thinking and problem-solving skills, along with the ability to demonstrate sound judgment and make decisions
Education:
• 07/2006 Concorde Career Institute Lauderdale Lakes, FL
Medical Assistance Certificate Received
• 07/1998 Sheridan Vocational Tech Hollywood, FL
Cosmetology Certificate Received
• 06/1997 Fort Lauderdale High Fort Lauderdale, FL
High School Diploma Received
Related Work Experience:
04/2011- Present Winn Dixie Supermarkets
Fort Lauderdale, Fl
Cashier, Customer Service Associate
03/2008 – 02/2011 ARK Teleservices
Boca Raton, FL
Sales Representative
10/2003 - 02/2008 Frontline Direct
Fort Lauderdale, FL
Sales Representative
07/1999 - 03/2003 Winn Dixie Supermarkets
Fort Lauderdale, FL
Customer Service Associate
References Available Upon Request
Contact this candidate