Human Resources Administrator
Resume:
Alice Riley
El Paso, TX *****
********@*****.***
SKILLS
LICENSED NURSING FACILITY ADMINISTRATOR with the ability to implement
operational improvement initiatives to enhance operational efficiency and
quality. I am a high energy, enthusiastic team builder with ability to
transform goal setting into goal-attaining action.
Professional with over 18 years experience in managing staff employees,
operations, as well as financial initiatives. I have experience in
applying critical thinking and problem resolution skills to complex
projects in high pressure environments. Bilingual.
PROFESSIONAL EXPERIENCE
Oasis Nursing & Rehab, El Paso, TX
2009-Present
ADMINISTRATOR
. Responsible for skilled facility and financial operations.
. Excellent survey results - desk reviews
. Responsible for facility compliance with all State and Federal
regulations.
. Facility revenue $8M-$10M annually
. Aging percentage of <7% greater than 30 days.
. Revenue increase in one year was more than 8%.
. Responsible for maintaining PPD budget in compliance.
. Credentialing of attending physicians for facility
Elite Ambulance, El Paso, TX 2008-
2009
*Has exclusive contract with county hospital to provide non-emergency
ambulance needs.
CONSULTANT
. Started as a consultant, billing out and closing all accounts for Rio
Grande Ambulance during the
merger between Rio Grande Ambulance and Elite Ambulance.
FACILITIES/MARKETING COORDINATOR/COMPLIANCE OFFICER
. Responsible for billing out on a monthly basis all ambulance facility
pay transports
. Responsible for marketing for new contracts and for maintaining
relationships with current providers
. Call volume increased by 30% within the first two months of being hired
as a full time employee
. Billing deposits have increased from a weekly average of $25,000 to
$85,000
. Also responsible for assuring that we are in compliance with all state
and federal regulations along with ensuring HIPAA compliance
Oasis Nursing & Rehab, El Paso, TX
2008-2009
*Rated in the top five nursing homes of El Paso, TX
AIT (ADMINISTRATOR IN TRAINING)/HUMAN RESOURCES DIRECTOR
. Acting Administrator during absence of Administrator was out two weeks
out of the month for five months
. Acting Administrator was responsible for all daily operations of skilled
nursing home including reporting and investigation of any allegations of
abuse or neglect, petty cash, key factor report
. Overseeing hiring, training, employee relations, retention, termination,
benefits relations, license verification, personnel record keeping, new
employee orientation.
. Responsible for all benefits administration including medical,
supplemental, workman's compensation, FMLA, and all employee leaves
. Responsible for all TWC, EEOC compliance complaints and legal compliance
Oasis Nursing & Rehab, El Paso, TX
2007
CONSULTANT
. Worked as Consultant for the Human Resources Department as well as
Consultant for the Business Office for accounts receivable and resident
trust funds.
Dominion Ambulance, El Paso, TX 2007
*Started new ambulance company in the City following all policies and
procedures to obtain license by the State of Texas.
DIRECTOR OF OPERATIONS
. Filed all applications for licensure, Medicare, Medicaid, and all major
insurances
. Created a dispatch database with the capabilities of recording all call
volume
. Overseeing hiring, training, employee relations, retention, termination,
benefits relations, license verification, personnel record keeping, and
new employee orientation
. Responsible for all benefits administration including medical,
supplemental, workman's compensation, FMLA, and all employee leaves,
unemployment claims, labor issues, etc.
. Responsible for all daily operations as well as marketing of our
ambulance transportation services.
. Started the company: Obtained all required state licenses, city
franchise, and all necessary operational requirements to start a brand
new ambulance transportation service for the city of El Paso.
. Responsible for billing Medicare/Medicaid, private insurance and private
pays.
SDI, Texas State Veterans Home, El Paso, TX
2005-2007
*1st Texas State Veterans Home in El Paso and the 4th to open in Texas to
care for elderly Texas veterans and their spouses. This was a start up
facility in El Paso, TX.
HUMAN RESOURCES DIRECTOR
. Knowledge in all aspects of human resources management in accordance
with State, Veteran Land Board, and VA requirements, and petty cash
reconciliation
. Overseeing hiring, training, employee relations, retention, termination,
benefits relations, license verification, personnel record keeping, new
employee orientation.
. Responsible for all benefits administration including medical,
supplemental, workman's compensation, FMLA, and all employee leaves,
time keeping
. Responsible for all TWC, EEOC compliance complaints and legal
compliance.
Sunset Haven Nursing Center, El Paso, TX
2001-2005
*Rated #1 nursing facility in the City of El Paso for 2005.
HUMAN RESOURCES MANAGER
. Overseeing hiring, training, employee relations, retention, termination,
benefits relations, license verification, personnel record keeping, new
employee orientation
. Responsible for all benefits administration including medical,
supplemental, workman's compensation, FMLA, and all employee leaves
. Responsible for all TWC, EEOC compliance complaints and legal compliance
. Timekeeper/payroll processing and reconciliation of weekly petty cash
. Responsible for all Accounts Payable coding and processing
1995-2001
DIRECTOR OF DIETARY SERVICES (CERTIFIED)
. Responsible for all dietary aspects and food service procedures.
. Completed all new patient nutritional evaluations.
. Responsible for completing all pertinent MDS/care plans and significant
changes in patient conditions.
. Maintaining budget and schedules.
EDUCATION
Park University, Ft. Bliss, TX
2004-Present
BS HEALTHCARE ADMINISTRATION - expected graduation December 2013
LICENSE
Licensed Nursing Facility Administrator - License # 10033
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