Customer Service Manager

Melissa A. Weber

** ******** ******

E. Islip, New York 11730

516-***-****

*********@*****.***

OBJECTIVE: I am a detail-oriented quantitative problem solver seeking a

position as an analyst in an environment that values quickly delivering

client friendly and innovative solutions that are cost effective.

EDUCATION:

December 2012 Dowling College

Masters of Business Administration Corporate Finance with

Honors, GPA 4.0

January 2005 Dowling College

Bachelors of Arts in Economics with Honors, GPA 3.85

EMPLOYMENT:

2009 - Present United Abstract Group, Debt Collector & Manager

. Generate new leads on accounts

. Negotiate payment plans and settlements for debtors

. Provide customer service to all debtors serviced via

telephone calls and emails

. Maintain client records via a database and printed

materials

. Train employees on the generally accepted collection

methods instituted by management

2007 - 2009 New Prep Middle School, Teacher

. Instruct students using Whole Language and Cooperative

Learning concepts

. Instructed students using differentiated instruction

. Designed the school yearbook

. Helped map out the curriculum-pacing calendar

2008. AMF Babylon Bowl, Bartender and Waitress

. Opened and closed bar for operations

. Responsible for till at the beginning and end of each

shift

. Waited on the individual lanes in the alley

. Provided customer service to all patrons of the

establishment

2004-2007 P.C. Richard& Son, Office Manager

. Daily responsibilities include answering phones,

scheduling deliveries, updating customer profiles,

receiving deliveries, ordering supplies, filing,

handling store cash account, and all aspects of customer

service

. Trained new employees, supervised all office personnel

and set schedules weekly

. General duties also included assisting the managers on a

daily basis in all manners of office administration as

well as designing and implementing new organizational

systems to improve the functioning of the office

1998-2004

Friedman & Friedman CPA's P.C., Bookkeeper

. Maintained client books and record using Microsoft

Excel, Lotus, Quicken, QuickBooks, and Creative

Solutions ATB

. Assisted in the preparation of client's payroll and

sales tax returns using Prosystems FX tax software

. Assisted in the preparation of client's personal and

corporate tax returns

. General duties also included assisting the partners on a

daily basis in all manners of office administration as

well designing and implementing a new system of client

data storage

2002. Kohl's Department Store, Infant, Toddler & Toy Department

Supervisor

. Daily responsibilities included the display and

maintenance of new merchandise, resolve employee

disputes, and customer service

. Additional responsibilities included the reorganization

of the entire department

2000. Law Office of Kim E. Kerber P.C., Account Manager

. Daily responsibilities included servicing client

accounts for the debt consolidation department.

. Produced all necessary client documents, handled

relations between the clients and their creditors, and

generated new lead sources

. Handled all customer service calls on a multi-lined

phone system

COMPUTER SKILLS:

Microsoft Excel, Outlook, Power Point, Word, Works, Intuit Quicken and

QuickBooks, Lotus 123,

CCH Prosystem FX, Creative Financial Solutions, ACT, Turbo Tax, Debtmaster,

Platronics Softphone, and knowledge of internet resources and research

sites.

REFERENCES:

Available upon request

Contact this candidate