Customer Service Manager

Steven Stokes

***** ***** **** **** #***, Coral Springs, Fl 33065 - 954-***-**** (C) - 954-***-**** (H) – **********@*******.***

Career Overview

Energetic Customer Care/ Manager that has exceptional professionalism giving the business

u ltimate service experience and maximizes potential, seeking a career position with challenge

and stability .

Core Strengths

• Conflict resolution • Energetic work attitude

• Strong organizational skills • 5+ yrs in Customer Care

• Excellent communication skills • Active listening

Written communication &

• MS Windows proficient • Documentation skill

• Account Management • Multi- Task Management

Accomplishments:

Customer Service Staff, Customer Service Manager, Excellent troubleshooting, listening and problem

solving listening and problem-solving skills. Previous work experience in training others desirable.

Able to transfer knowledge in the form of seminars; training experience. Previous computer knowledge and

diagnostics desirable such as DOS, UNIX, local area networks; instrument interfaces, LIS interfaces;

software tools such as Windows, Microsoft Office, statistical software, also able to work in a stressful

environment, commitment to any company that employs me SUCCESS.

Work Experience

Word Faith Connections March 2011 to current

Business Owner

Plantation, FL

I’ve built & structured an inbound call center operation, servicing large commercial companies with

multiple accounts. Provided highest, accurate & proficient level of support solutions for personal computers,

wireless networks, and other devices that make up end user environment. Also Identify appropriate

resources and assign workload and schedules to them. Oversee daily operations of team members and

provide assistance whenever needed. Perform basic administration duties and maintain clear and complete

accounting records. Provide outstanding customer services and ensure customer satisfaction. Generate

monthly reports of inventory levels for management. Manage storage and handling of inventories in

warehouses. Prepare budgets and manage expenses within budgets. Manage carriers to perform

distributions in the assigned routes.

Access Diabetic Supply April 2006 to

November 2007

Billing/Reimbursement Specialist

Pompano, FL

Transmissions-Billing for Medicare part B durable medical equipment supply also print explanations of

benefits for HICFA 1500 claims, bill for Medicare online states, also mail out secondary Medicare claims

and deal with customer complaints & reimbursement issues.

Gambro Health Care Laboratory September 2003 to March 2006

Department Assistant

Fort Lauderdale, Fl

Create and maintain productivity reports, analyzing accounts, processed insurance claims, and accounts

receivables while providing excellent customer service skills and maintained office equipment/supplies,

Educational Background

Piper High School 2000

Tamarac, fl, Us

Nova Southeastern University 2015

Davie, fl, Us

Business Administrative

Bachelors

Coursework includes: Speech and Communication, Sociology and Psychology.

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