Manager Customer Service

Cornel Notenboom

**** **** *** ***** *****, Paradise Valley, Arizona, 85253

Phone: 780-***-****, Email: *******@*****.***

EXECUTIVE SUMMARY

Hands-on, motivational Senior Leader with over 35 years of extensive experience creating and managing

successful business operations in the Transportation industry.

Proven history of reviving faltering business operations through, reorganization and empowerment of

key resources, renewal of profitable customer relationships along with a hands-on approach to process

management and problem solving.

Skilled at recognizing talent and developing high performing cross-functional teams through

collaboratively embracing healthy competition and proactively communicating and evaluating

performance expectations and goals.

Accomplished at developing and maintaining long-term, profitable business relationships with high

profile customers in the energy, transportation, mining, resource commodity and chemical sectors.

PROFESSIONAL EXPERIENCE

Quality Carriers Inc./Novirtus Transportation December 2011 - Present

Region Manager – Western Canada – Edmonton, Alberta

Reporting to the President of Canadian operations, this position is charged with the growth and development

of operations in western Canada.

Manage key customer relationships, including Momentive, Nexeo and Arclin

Created and presented annual operating budgets, quarterly operating reviews, and annual capital

expenditures to senior management for review and consideration.

Implemented cost reduction programs relative to equipment maintenance and purchasing/supply

arrangements with strategic suppliers.

Key Achievements

Significantly increased service performance levels and successfully mended strained customer

relationships through pay load optimization and a full-scale revamp of the dispatch process.

Reduce driver pay out as it relates to percentage of revenue.

TRIMAC TRANSPORTATION SERVICES LP April 1996 - December 2010

General Manger, Dry Bulk Products (Edmonton Alberta) (November 2009 - December 2010)

Reporting to the Vice President of Operations, was responsible for concurrently managing daily and long-term

operations of all Dry Bulk operations in Canada (a product line with operation revenues in excess of $65 million

per year), and the product line of Mining Resources (producing over $10 million in annual revenues).

Created and presented annual operating budgets, quarterly operating reviews, and annual capital

expenditures to senior management for review and consideration.

Developed profitable, long-term, strategic relationships with Blue Chip customers, including Sask

Power, Lafarge, and Lehigh.

Proactively sponsored development of health and safety policies and procedures, and chaired Process

Improvement Teams.

Cornel Notenboom 780-***-**** Page 2

Key Achievements

Consistently produced results that exceeded corporate objectives in areas of EBT, EBITDA, RONA.

Successfully negotiated a complex, mutually acceptable business agreement with competing customers

(Lafarge and Lehigh) for the supply of assets in a competing geographical area. Agreement was possible

due to years of established trust, and an open an honest communication approach.

Improved asset utilization by redistributing parked and unused equipment, primarily trail ers and

tractors.

Region Manager (Langley, British Columbia) (May 2002 - September 2008)

Reporting to the Western Division Vice President was responsible for leading full-scale operations of the British

Columbia region, with annual operating revenues in excess of $60 million.

Developed and maintained strong working relationships with key customers, including Lafarge, Shell

Canada, Teck, Imperial Oil, BNSF Rail and CXY Chemicals.

Created and presented annual revenue and operating budgets, and quarterly/annual operating reports.

Championed the development of safety initiatives and driver training standards for the B.C. Region,

with many initiatives adopted throughout Canadian operations as “Best Practices.”

Responsible for hiring and coaching Branch Managers in the B.C. region. Provided guidance and

direction in the recruitment and training of Operations Managers and Traffic Supervisors.

Negotiate collective agreements with 3 different operating unions.

Key Achievements

B.C. Region exceeded corporate expectations in areas of EBT, EDBITDA, R ONA and AR, and

achieved the distinction of “Most Profitable in North America” for seven consecutive years.

Led the corporation in employee turnover (within a unionized environment) at an unprecedented rate

of 12% (corporate turnover goal was set at 25%).

Led the corporation in the area of accounts receivable by consistently holding 92% of revenues in the

30 day current column.

Branch Manager (Langley, British Columbia) (December 1999 - May 2002)

Reporting to the Region Manager was responsible for successful renewal of a major, non-profitable branch

generating $11 million in annual sales.

Reduced operating costs through reorganization of administrative duties and functions, and

realignment of dispatch responsibilities.

Regained customer confidence (Shell, Imperial Oil, Mohawk, and Lafarge) through renewed focus on

customer service levels and interaction.

Re-negotiated organized labour contracts and regained control of operations relative to labour groups.

Conducted extensive review of revenue streams and provided recommendations for improvement.

Re-implemented safe work habits and practices, significantly improving overall safety statistics.

Key Achievement

Implemented accountability process for paid time worked and significantly reduced the number of

union labour grievances through open and honest communication of performance expectations.

Cornel Notenboom 780-***-**** Page 3

Branch Manager (Alberta, Ontario) (April 1996 - December 1999)

Reporting to various Region Managers, was concurrently responsible for managing Trimac’s intercontinental

operations (Mercury Tank Lines) as well as Thunder Bay, Ontario Branch operations, in addition to assisting

with Branch operations in Oakville, Ontario.

Key Achievement

Successfully turned around a seriously faltering operation in Thunder Bay. Achieved a $1.1 million

swing in EBT within 24 months.

Leading the team to a National President’s Award for safety in 1998.

Regained the confidence of key customers such as: Imperial Oil, Northern Lime, Lafarge

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Arts Completed 1973

Simon Fraser University (Burnaby, British Columbia)

Three Pillars of Leadership Excellence (Trimac) 2008

Stephen Covey – The Seven Habits of Highly Effective People 1992

Caliper Personality Profiles -Management Dynamics –(Trimac) 1996 – 2010

Fluent with Microsoft Office – Excel, Word, Power Point and Access

Fluent with TMW program – Dispatch, Order Entry, File Maintenance

References Available Upon Request

Contact this candidate