Quality Assurance Manager
Resume:
Douglas D. Kelly
North Richland Hills, Texas 76182
Home: 817-***-****
Cell : 817-***-****
e-mail: *********@*****.***
http://www.linkedin.com/pub/doug-kelly/8/463/8b1
Summary
Technical Manager with successful track record in telecommunications
industry. Reputation for technical proficiency and expert knowledge in
cellular systems (LTE, CDMA and 3GSM). Known as hardworking and analytical
with excellent follow through and problem solving skills. Demonstrated
ability to manage teams and achieve production goals. Motivating leader
with commitment to excellence. Additional expertise includes:
Technical Manager Project Management
Quality Assurance Proficient in Issue Resolution
Technical Training Knowledge of Databases
MANAGERIAL & TECHNICAL Experience
Motorola, Inc. 1995 - 2011
New Products Manager/Engineering Liaison 2001 to 2011 Fort Worth, TX
Created and managed new product introduction process for Outsourcing sites.
. Managed 8 Customer Quality Assurance team members for National Service
Center
o Designed and implemented a new product introduction process for North
America Service streamlining processes and enhancing efficiencies.
o Utilized technical expertise as a liaison between Engineering, Sales,
Marketing and the Service Center resolving issues dealing with new
products
o Trained over 50 National Service Center (NSC) technicians on servicing
new products resulting in additional expertise and knowledge for
repairing cellular products
Manager, National Service Center (NSC) 1999 to 2000 Libertyville,
IL
Managed over 100 people in service and repair for cellular products.
Improved turn-around-time in service and repair cycle from weeks to 3.5
days
o Designed and implemented programs to improve department operations
leading to improved customer service and timely repair for customers
o Resolved issues and succeeded in improving working relationships
between the NSC and internal and external customers
o Prepared and presented reports to upper management detailing the
condition and goals of the NSC including performance, production,
repairs, personnel, and training
o Led the preparation of the National Service Center for its first KEMA
ISO 9000 audit in 1999 resulting in NCS compliance to the ISO 9000
standard with no non-conformances.
Supervisor, National Service Center (NSC) 1995 to 1999 Libertyville,
IL
Supervised over 50 people in various departments including service and
repair, shipping and receiving, and quality control
o Prepared and presented reports to NSC manager detailing the condition
of various aspects of operations including production, personnel, and
quality
o Conducted reviews and counseled personnel regarding job functions and
goals resulting in increased productivity and proficiency
Motorola, Arlington Heights, IL Technician
o Completed repairs and tested cellular products for quality assurance
in the production department as well as customer returns for the
National Service Center
o Analyzed problems and offered solutions for improving the quality of
the products
ITT Aerospace, Ft Wayne, IN Technician
. Tested, analyzed and repaired transceivers for the SINGARS program for
the military
Military Service
United States Army
o Served in the US Army Reserve, 70th Division, as a Drill Sergeant and
a Communication and Assistant Team Leader with the 12th Special Forces
Group
o Gained technical expertise as a RADAR technician for ground support
RADAR systems at Fort Huachuca, Arizona, Fort Hood, Texas, and Camp
Hovey, Korea
o Served as a Technician, Soldier, and Section Sergeant and gained
valuable management and teamwork skills in the process
Academic Achievements
Cisco Support Tarrant County College, 2013
o Completed course work in Cisco Systems Support
BS in Technical Management, Business Information Systems DeVry
University, 2008
o Graduated December 2008 with GPA of 3.80 and Dean's list
o Major in Business Information Systems
AAS in Electronic Technology ITT Technical Institute, Ft
Wayne, IN
o Gained technical expertise in theory and practical applications of
electronics
o Graduated with highest honors - 3.85 GPA
Special Skills & Qualifications
o Completed AAS in Project Management through ESI
o Skilled in managing productive teams committed to continuous quality
improvement
o Advanced proficiency in Excel, Word, Outlook, PowerPoint, Business
Objects, and Access
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