Project Sales
Resume:
Desiree' O. Webb
Pflugerville, TX
Accomplishments
Graduated Yellow Certification project # 173**-**-**-**
Degrees
America International Online University Associates BA 2006
Gila Corporation Austin TX. 09-2010 to 06-11-2013
MSB Collections
Juler Group Austin Tx 06-2008 to Present
Part time sales for Environmental Health and Safety services.
Austin Adventist Jr Academy Austin TX 09-2009 to 06-2010
Treasurer and Admin
Dell Inc., Round Rock, TX 1996-2008
Outbound Logistics January 2007 to May 2008
Research Exchanges verify delivery, Cancelled unnecessary deliveries.
Implemented Fraud Prevention Process for outbound logistics.
Reduction of unnecessary exchanges by 6.2 million
FED Order Processing November 2004 to January 2007.
Processing orders to Federal standards on an as needed basis
ARB DHS Exchange Collections March 2004 to November 2004
Trained, Mentored and Coached 28 employees
Subject Matter Expert for collection software "Get-Paid" support and training
Team Lead November 1999 to March 2004
Responsible training and support for all software tools for job functionality.
Mentored and Coached 16 employees, managed work flow
POC for team, handled escalations and maintained a portfolio
Subject Matter Expert Get-Paid support and training.
QA review, POC for cross functional support
Partnered with Dell vendors on E-Check, MasterCard, Visa, Amex, Diners Discover
Terms Collector BSD and SMB January 1996 to November 1999
Managed $5m terms portfolio maintained at 97% 1-30 aging.
Education:
1974 to 1978 Valley Grande Academy Weslaco, TX
1982 to 1984 Tarrant County Jr. College Ft. Worth, TX
24 credit hours: Basics, Computer Science and Business
Computer Skills:
DPS, DOMS, Excel, Microsoft Word, Power Point, Visio, Ariba, HTML web design, Get Paid
Collections program and ACT Data base.
Accalades
Shining Star (Q3 FY'97)
Team Player (Q3 FY'98)
Customer Advocate (Q4 FY'99)
Special Projects:
BPI-- Yellow belt project # 17332
BPI -- E-check (Q2 – Q3 FY'03)
BPI -- Prepaid checks (Q2 – Q3 FY'03)
Financial Diversity Action Council (FDAC) 2002 to present "Communications Team"
Juvenile Diabetes Team Leader 1999 – to 2008
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