Customer Service Manager
Resume:
Shonie Jackman
Tampa, Florida 33604
**************@*****.***
Work Experience:
October 2011 to December 2012
Leasing Consultant Cambridge Cove Apartments Lakeland, Fl
•. Processing of new LIHTC leases
• Processing lease renewals and re-certifications
• Conducting unit tours
• Maintain resident retention/ retention activities
May 2011 to August 2011
Property Representative Gardens of Temple Terrace, Fl
• Collecting and posting rent/ Evictions / Marketing
• Reviewing applications and approving tenants
• Coordinate facility maintenance/ move in/move outs
• Managing tenants effectively and understand their needs
March 2008 to Sept. 2008
Leasing Consultant Meridian Pointe Apartments Tampa, Fl
• Processing of new LIHTC leases
• Processing lease renewals and re-certifications
• Conducting unit tours
• Maintain resident retention/ retention activities
June 2006 to Jan. 2008
Leasing Consultant The Preserve Apartment Homes Westchase, Fl
• Providing comprehensive information on available units
• Leasing and pre-leasing apartments
• Conducting units tours
• Reviewing and completing contract requirements
• Negotiating terms
• Obtaining signatures, deposits and payments
Jan. 2004 to Mar. 2005 Nu Moore Management Enterprise Tampa, FL
Executive Assistant/ Office Manager
• Providing comprehensive administrative support to CEO /Owner
• Providing administrative support to all management staff (4)
• Training and delegating duties to all office staff
• Managing department budget
• Overseeing all projects and special promotions, facilitating
communication between management staff and CEO /Owner
Aug. 2002 to May 2003 Tampa Marriott Waterside Tampa, FL
Front Desk Clerk/ Supervisor (Internship)
• Checked guest in and out of the facility on a daily basis
• Handle guest in settling accounts
• Performed night audit duties
• Assist guest in settling accounts
• Arranged employee schedules for staff of 15
• Assist in staff training at the front desk
• Navigated within Marriott hotel reservation system
Nov. 2001 to June 2002 Tampa Cove Hotel St. James, Barbados
Front Desk Clerk/ Receptionist
• Accept bookings and reservations
• Checked guest in and out of the facility on a daily basis
• Provided clients with information regarding hotel facilities,
community attractions and services
• Available on island
• Deposited day receipts and compiled night audit statistic
March 2001- July 2001 Holiday Inn on King Toronto, Ontario
Internship
• School internship for the completion of a Diploma in Hospitality and
International Tourism Administration for Centennial College.
Training was completed in each department of the hotel.
Jan. 1998 to Jan. 1999 Almond Beach Village Hotel St. Peter, Barbados
Front Office Clerk/ Receptionist
• Check guests in and out of facility on a daily basis
• Provided excellent customer service and guest orientation to
incoming clients
• Assist in the guest service department giving information regarding
hotel facilities, community
Housekeeping Supervisor (Trainee)
• Checked rooms after room attendants/maids
• Instructed maintenance about repairs needed to rooms
• Verified department inventory
• Provided great leadership skills to a staff of 10+
Education:
Southern New Hampshire University, Manchester, NH
Bachelor of Applied Science in Hospitality Administration 2003
Centennial College of Applied Arts and Technology, Scarborough, Ontario
Hospitality & International Tourism Administration Diploma 2002
Certificates:
National Apartment Leasing Professional Certificate
Marriott International Inc. Supervisory Development Certificate
Canadian Restaurant and Food Services Assoc. Sanitation Certificate
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