Communications Operator
Resume:
CAMILLA R THOMPSON
*** ********** ***** ****, ** 78610
*********@*****.***
Summary
Nine years of Criminal Justice experience to include corrections administration and law
enforcement. Extensive experience with managing training of new employees and giving
evaluations of performance and recommendations for advancement. Possesses the
ability to manage time to effectively handle several tasks at one time. Adapts to the needs
of fast paced environments and excels at meeting deadlines under pressure. Have
numerous commendations for service above and beyond the call of duty.
Work History
University of Texas Police Department, Austin, Texas
Communications Operator
Feb 13, 2012 – Present
• Communicate effectively under any conditions, to coordinate and direct a number of
simultaneous activities without confusion, provide rapid response to law enforcement or any
other
emergency needs, and protect fellow officers.
• To assist the public by giving directions, information and other aid as needed.
• Responsible for directing the activities of field personnel and providing patrol units with
information upon which to act.
• Must be ready, able and willing at all times to take command of a particular situation if no
other authority is available.
• Must be able to function under stressful circumstances.
• Thinks and acts promptly in emergencies, analyzes situation quickly and accurately and
takes or suggests an effective course of action.
• Maintains up-to-date security clearance, directory, room reservations and locater files.
• Operates police radio.
• Maintains records of incoming calls for assistance.
• Dispatches officers to situations requiring police response.
• Maintains records of all police/patrol activities.
• Monitors CCTV system.
• Completes appropriate reports.
• Communicates with other police/fire/ambulance agencies, and operates various computer
terminals including the CAD, "Computer Aided Dispatch" system.
• Performs related duties as required.
• Works overtime as directed and assures that all telecommunication center equipment is
functional by notifying the duty supervisor when repair is needed or malfunctions occur.
• Retrieve information for officers on calls using the TCIC/NCIC database and am
fully certified.
Killeen Police Department, KILLEEN, Texas
Public Service Officer
Jun 06, 2005 - Feb 10, 2012
• Receives initial reports, via phone or in person, of potential offenses from
citizens. Documents initial reports using accepted law enforcement report writing
techniques.
• Interviews victims to document initial reports to assist the officer in developing
leads and tips.
• Interviews witnesses and takes statements of crimes reported.
• Notarizes complaints and statements.
• Analyzes and evaluates information reported and determines if reported offenses
are a violation of a civil and/or penal code. Summons ambulances and law
enforcement officers as needed.
• Investigates and prepares initial report for minor vehicular damage reported.
• Prepares criminal cases for giving testimony and provides testimony in court
proceedings.
• Prepares a variety of detailed and complex reports and records.
• Carries out duties in compliance with Federal, State, County, and City laws and
ordinances.
• Prepares a variety of detailed and complex reports and records.
• Provides citizens with assistance with matters such as crime prevention, drug
abuse resistance education, traffic safety, etc.
• Maintains communication and coordination with other law enforcement agencies
regarding the location of wanted persons and service of their warrants.
• Provides information to victims/survivors on referrals and police report-
investigation status.
• Responsible for preparation of memos, letters and reports.
• Books, searches, and releases prisoners.
• Maintains security in all areas of the correctional or holding facility.
• Administers and supervises meal time feeding, visitation, counseling and work
assigned to prisoners.
• Answers telephone calls and monitors jail access and egress.
• Performs security patrols in jail area.
• Responds to and investigates incidents, crimes, disturbances, disputes, fights,
abuse of drugs, etc. among prisoners. Takes appropriate action, which includes,
but is not limited to, physical restraint of unruly prisoners.
• Maintains logs on prisoner activities and meals.
• Performs maintenance duties such as sweeping and cleaning.
• Responsible for answering questions from bondsmen, lawyers, family members
and courts.
• Prepares reports on injured and unruly prisoners.
• Safekeeping of prisoner property and issues receipts for such property.
• Receives payment and issues receipts for bonds to release prisoners.
• Photographs prisoners.
• Maintains and reorders supply inventories.
• Releases prisoner's property to responsible person.
• Provides backup in performing responsibilities as a Communications Officer.
Includes entering data into the Computer Aided Dispatch (CAD) for Bell County
Communications Center (BCCC) and operation of the National Crime Information
Center (NCIC) and Texas Crime Information Center (TCIC) terminal.
• May assist in training of new personnel as they are hired.
• When female officers/jailers are not available, females may be called to assist in
the search of female prisoners.
• Performs local, county, state, and national warrant checks.
• Perform other duties as assigned.
• Coordinates activities with other officers or departments as needed; exchanges
information with officers in other law enforcement agencies. Maintains assigned
equipment, supplies and facilities.
• Maintains contact with general public, court officials, and other City officials in the
performance of operating activities.
• Serves as a member of various employee committees.
Texas Department of Criminal Justice, GATESVILLE, Texas
Clerk III
Aug 15, 2004 - May 14, 2005
• Proofreading written cases for errors in grammar and adherence to the
guidelines of the Disciplinary Rules and Procedures for Offenders handbook.
• Keeping logs of cases going out to the units after processing and cases coming
into the unit after being adjudicated.
• Entering the facts from the cases into the computer and printed out the copy that
is used for the Disciplinary process.
• Ensuring that cases on offenders that are on the Mental Health Caseload went to
the Psychiatric Department for clearance prior to being sent out to the satellite
units and keeping a log of the cases.
• Filing cases according to the guidelines for Destruction of Documents and kept
records of the destruction of these documents.
• Keeping a log of Confidential Informant cases and Not Guilty cases involving
work and school programs for tracking purposes.
• I used the information that I learned from the Disciplinary Hearing Officer manual
and the Counsel Substitute manual to answer questions and I-60's directed to the
Disciplinary Office.
Texas Department of Criminal Justice, Austin, Texas
Clerk III
Apr 19, 2004 - Aug 15, 2004
• Answering phones and signing in of clients to the parole office.
• Typing documents for processing including travel vouchers change of residence
forms and letters to offenders.
• Routing of the mail and weighing and adding postage to outgoing mail.
• Inventory control and ordering of mailroom supplies
• Keeping logs of the usage of the copy machines and fax machines.
Office of the Staff Judge Advocate, Schweinfurt, GE
Clerk
Feb 01, 2001 - Jul 01, 2002
• Answering phones and scheduling appointments for the legal assistance attorney
and filing data sheets for all clients
• Directing questions to the proper legal assistance attorney and used a form filler
to input information into the computer for Wills and Powers of Attorney then
forwarding them to the attorney for signatures.
• Criminal Law experience included transcribing criminal cases and verifying facts
using the Uniform Code of Military Justice code book.
• Input of data into monthly spreadsheets that tracked cases and employee
information and researching previous cases to help support cases that we were
ongoing.
Education
University of Maryland University College, Adelphi, Maryland
May 2001 - Nov 2012
Bachelor of Science in Psychology with a minor in Criminal Justice.
Emphasis of coursework in Abnormal Psychology as it applies to criminal behavior,
Criminal Court Administration and Investigation Techniques
Training
Emergency Response to Terrorism Q890
National Fire Academy
Public Service Academy
Killeen Police Department
Jun 22, 2006
Technical/Specialized Patrol/Tactical training
Oleo-Capsicum Resin (O.C.) certified during the academy training
NLETS TLETS OPERATOR Certificate
Texas Department of Public Safety
Jun 10, 2008
TCIC NCIC operator certificate
Texas Department of Public Safety
May 11, 2009
Ethics for Law Enforcement
TCLOSE
Apr 09, 2012 - Apr 09, 2012
Incident Command Systems IS-100 LEb Intro to ICS
Federal Emergency Management Agency
Mar 11, 2012 - Mar 11, 2012
Incident Command Systems IS-700a
Federal Emergency Management Agency
Mar 11, 2012 - Mar 11, 2012
National Incident Command Systems
Incident Command Systems IS-200b Initial incident
Federal Emergency Management Agency
Mar 11, 2012 - Mar 11, 2012
ICS Single Res/Initial Incident
TDD/TTY for Telecommunicators
Capitol Area Council of Governments
Jun 30, 2012
Training on using equipment for hearing and/or speech impaired
Sexual Assault and Family Violence Investigators Course for
Telecommunications Professionals
Texas Municipal Police Association
Sept 18, 2012- Sept 18, 2012
References
Wendy Vanderpoel
Friend
Print Place Inc., Dallas TX
Aubrey Williams
Former Co-Worker/ Friend
KK's Candles Inc., San Jose, CA
Ryan McAtee
Previous Supervisor
Killeen Police Department
Lisa Haley
Former Co- Worker/Friend
Cameron Inc, Longview,TX
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