Manager Sales

L aurie L E dw ards

*** – **rd Ave South, St. Petersburg, FL 727-***-****

An innovative, creative Supervisor / Manager, with 14 years experience, seeking to leverage background in personnel management, employee

relations and production management in a position that actively supports company objectives while bringing out the BEST in others.

KEY SKILLS

• Refined planning and organizational skills

• Effective communicator. Activel listener. Effective documentation skills.

• Methodical - Identifing critical elements for efficiencies / high levels of quality., establishing plans and priorities to overcome obstacles

to deliver results.

• W ork well in a team environment to collaboratively deliver on targets.. Demonstrate respect for and recognize / motivate

employees for their contribution / achievements, to create a positive atmosphere that encourages employee retention and supports a

best in class environment.

• S ystems knowledge – Microsoft Office 2011 (Word, Excel, Power Point) and Adobe Acrobat. Experienced in creating, tracking

and analyzing reporting data to meet deadlines and project business needs.

EMPLOYMENT HISTORY

1988 – current: S upermedia LLC, St Petersburg FL - the official publisher of the Verizon Yellow Pages, Superpages.com and

Superpages Direct.

• P ublishing Specialist 2011 to 2013

- Provided Vendor support to meet key objectives, including process and technical support, managing Statistical Data and

Special Projects.

• S upervisor ( Publishing & Sales Support) 1998 to 2011

- 14 years of First Level Supervisor experience / 6 - 32 direct reports in Sales Support and Publishing Organizations

including interviewing and selecting new hires / coordinated all new hire orientation sessions, monitoring individual / team

performance to ensure Dept / Team / Individual Productivity / CPU / Quality targets were met, providing supportive

coaching including candid / timely Performance Plans / Appraisal Review discussions and resolving conflict .

• P ublishing Lead (entry level Management) 1995 – 1998 (Ad Production Department)

- M anaged workflow / a ssisted Production Employees with te chnical & process challenges / a ssisted

S upervisor with administrative duties as needed.

• P ublishing Artist 1989 – 1994 (Ad Production Department)

- Created Yellow Page Advertising of the highest quality thru the interpretation of written instructions from sales, utilizing

extensive knowledge of pre-press and print processes, camera processes, software applications as well as font / layout

skills.

SPECIAL COMMITTEES (while at SuperMedia)

• St Petersburg Disaster Recovery Project: at the request of Corporate Management, the team established and documented local

process workflow to ensure uninterrupted handling of business in the event of a local disaster.

• D evelp U Program : A Regional Publishing Program committed to the individual development of Business Skills for non-

management employees seeking to advance professionally.

• R &R C ommittee (aka: Reward and Recognition Committee): Served as Chairperson and / or Contributor 2009 - 2012. The

committee’s objective: to reward and recognize individual and team accomplishments / contributions thru engaging & funfilled

activities that add to a positive work environment.

• Numerious S pecial Functional / Technical Projects: as needed to identify efficiencies or establish / document process

changes.

1

WORK HISTORY PRIOR TO SUPERMEDIA (pre 1988)

• 1986 – 1988 C ity of St Petersburg / Recreation Department

- A ctivities Administrator for Bay Vista Adult Recreational Center.

• 1984 – 1986 F ranks Nursery and Crafts Retail Store – St Petersburg FL

- O ffice Manager . Maintained schedule for cashiers & managed cash drawers / deposits. Coordinated additional duties

forcashiers as time allowed, such as pricing new items, etc. Managed Accounts Receivable records. Assist the Store

Managers as needed.

• 1979 – 1984 C oco Cola Bottling Company, St Petersburg FL

- 1982 – 1984 – C ahier. Prepared d aily deposits from 1K to 100K plus.

- 1981 – 1982 – D ispatcher . Designate product required for the next days delivery for each Acct Manager’s Truck Route

- balancing weight distribution and easy access for best efficiency of workday for Acct Mgr.

- 1979 – 1981 - A ccounts Receivable . Daily reconciliation of Account Rep’s transactions (proficient with 10-key

calculator)

EDUCATION

• Ringling School of Art and Design, Sarasota FL - Graphic Arts

• University of Iowa, Iowa City IA – working toward Associates Degree in Sociology

• Oskaloosa High School, Oskaloosa Iowa

• Professional Development Highlights:

- Toast Masters

- Effective Supervision

- Effective Written Communication

- The Coaching Zone

- Humor, Risk and Change

- Effective Interviewing

- Understanding Values and Business Selling

- Excel I, II & III

2

Contact this candidate