Customer Service Administrative Assistant
Resume:
Iesha M. Gist
Atlantic Beach, Fl 32233
Phone: 757-***-****
E-mail: *************@*****.***
********@*****.***
Objective:
Utilize my education, skills, and experience to advance the mission and add value to a well established company.
Professional Experience
Kempsville Lake Community Homeowners Association Virginia Beach, VA
Administrative Assistant May 2012-Mar2013
Assist residents with excellent customer service.
Answered a multi-line phone to assist with resident questions and concerns.
Managed payments, and generated letters for collection, and regular payments.
Handled all paperwork due to collecting current lease, due to current residents or new residents/ tenants.
Issued pool passes during pool season, and made sure resident dues were up-to-date.
Set up due process hearings if residents were not in compliance with the leasing policy/homeowner guidelines.
Issued multiple letters of notification for violations.
Handled and mailed letters to residents for trashcan, debris, and lawn maintenance, that was not in compliance.
Copy, fax, print, file, etc.
Assist with 1200+ condos
United Parcel Service
UPS Shreveport, LA
Supervisor June.2008- Dec2008
Managed payroll process to ensure timely payment of wages to employees.
Maintained high level of customer service by tracking customers packages and guaranteeing complete satisfaction.
Handled vehicle logistics for 22 trucks including accident reporting, maintenance and mechanical needs.
Oversaw additional office duties including file management, package inquiries, and problem resolution.
United Parcel Service
UPS Shreveport, LA
Revenue Recovery Sept.2007-Dec.2007
Directed quality control process to ensure adequate revenue was collected from packages.
Manages package delivery process to consumer.
Supervised recovery of lost packages.
Call Center
Comcast Shreveport, LA
Telecommunicator Jan.2005-Dec2005
Administered superior customer service in a high call volume call center for a premier cable company.
Maintained 85% productivity level.
Resolved a variety of customer complaints including equipment troubleshooting, payments and signal strength.
Education
Louisiana State University Shreveport, LA
115 hours earned towards completion of a Bachelor’s Degree in Business Management.
Maintained cumulative GPA of 3.0
Completed courses including Managerial Accounting, Managerial Finance and Promotional Strategy.
Southern University Shreveport, LA
May 2007-grad.
Associate Degree in Business Management
Maintained cumulative GPA of 3.3
Completed courses including Economics, Marketing, Management and statistics.
Related Skills
Proficient in Microsoft Word, Excel, Power-point, Outlook, Front-page.
Knowledge of peach tree Accounting Software, and tops software.
Contact this candidate