Customer Service Sales
Resume:
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Professional Experience
Houston Texans: Lead Tailgate Ambassador– August 2010 – Current
o Liaise with all Houston Texans fans ensure all are greeted, welcomed, and directed to an appropriate parking
areas within my realm of assigned lot coverage
o Understand and execute job duties in a manner that aligns with the core values and mission statement of the
Houston Texans
o Take an active role to resolve any conflicts or opportunities, while maintaining a fan friendly attitude that
will enable us to deliver an outstanding game day experience related to traffic, parking, and Tailgating
o Work all 10 Texans home games, Pre-season and any additional events during the calendar year
o Other service-related game day duties as necessary as assigned by the Traffic & Parking management
o Responsible for answering guest questions regarding their traffic, parking, or game day experience
o Monitor different areas of the parking lots for any safety, appearance, or management concerns
o Greet, welcome, and direct cars to the appropriate parking area in a safe and efficient manner
o Be a source of information for any employees or guests regarding Texans game days
o Communicate with the Traffic & Parking Services management regarding findings
o Resolve any customer service issues as a representative of the Houston Texans
o Public relations & Special Events coordination
JMC Global: Director of Global Logistics Div. – December 2012 – May 2013
o Establish Global Network of Freight Forwarders & Custom House Broker partnerships
o Establish International & Domestic Network of Freight carriers agreements
o Domestic & International Transportation Management
o Manage Import & Export Shipment Process
o Foreign to Foreign Logistics Management
o Global Project Management & Consulting
o Create Domestic & Export Documents
o Establish and Implement Procedures
SSCS Inc.: International Export Logistics Manager – January 2012 – November 2012
o Establish Global Network of Freight Forwarders & Custom House Brokers
o Establish International & Domestic Network of Freight carriers
o Create & write Process & Procedures for international export
o Established Foreign to Foreign Supply Chain Distribution
o Domestic & International Transportation Management.
o Establish International Importers Of Records
o Establish and Implement Export Procedures
o Foreign to Foreign Logistics management
o Create/Approve Export Documents
o Manage insurance claims
Transportation &Logistics Consultant – Contract– April 2007 / October 2011
o July 2011/October 2011 – Houston, TX
Write procedures, Review export documentation process, Organize E-files & customer collaboration sites.
Audit AES Direct Filing. Supervise Freight Forwarders EEI activity. Create Monthly AES reports and
graphs. Export customs compliance.
o April 2011/July 2011 – Houston, TX
Expand relationships with domestic Agents, CHB, SSL and Cartage companies. Review prepared export and
import documentation. Review AES Direct Filing. US Customs and Border Protection, Importer Security
Filing (ISF) 10+2 Regulation, TSA, 3299 & Supplemental, AWB/OBL’s Arrival Notice, SED’s, EEI.
o September 2010/March 2011 – Conroe, TX
Establish export department. Maintain highly effective Customer Service Training, Create processes and
procedures. Negotiate rates, Generate contacts and develop relationships with SSL, NVOCC, IFF, CHB &
Cartage companies.
o April 2007/February 2008 – St. Petersburg, FL
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Maintain highly effective Customer Service. Manage all International Ocean import container
documentation and domestic logistics from port to warehouse, warehouse to customer throughout US,
Canada& Mexico. Process import files from origin of purchase orders to U.S. entry and clearance.
Coordinate Import & Export documentation and dray with CHB/IFF and Cartage companies. Coordinate &
negotiate domestic trucking rates from warehouse to customers.
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Construction To The Corps: Office/Customer Service Manager, - February 2008/August 2010 – Riverview, FL
o New Residential and Commercial Building. Residential Remodeling, Commercial Maintenance and Repair.
o Generate Work Orders, Invoicing, Vendor management, Create/maintain Customer/Vendor Master.
o Maintain highly effective Customer Service.
Parksite Surfaces: Inside Sales Representative, - July 2005/February 2007 – Tampa, FL
(DuPont Authorized Distributor – State Of Florida) (Promoted from insides sales assistant within 10 months -
05/2006)
o Promote company sales through active outbound calls. Work closely with outside sales.
o Maintain highly effective Customer Service. Process all inbound purchase orders.
o Customer Service. Maintain customer/vendor relationships and Master Data Bases
o Manage all Spanish-speaking accounts statewide.
o Manage Two Districts in southeastern Florida.
o Negotiate pricing for service contracts.
Solvay Chemicals, Inc.: Logistics Services Administrator, - August 1999/May 2004 – Houston, TX
(Chemical Manufacturing & Distribution – NAFTA - Iso 9001-200 Certified Company)
o Process all domestic and international Ocean Export bulk and packaged orders & shipments US to Canada
and P.R..
o Maintain highly effective Customer Service. Maintain customer/vendor relationships and Master Data Bases
o Coordinate Sample shipments. Prepare documents for NAFTA shipments, i.e. CCI’s, ProFormas, and Bills
of Lading etc.
o Create and maintain Customer Master Data, standard text and outputs in SAP.
o Maintain 8 “Vendor Managed Inventory” Customer tanks. Process complaints through “Care System.”
o Manage inventory restocks etc.; receive Ocean Import products in to inventory.
o Generate and process Purchase Orders for materials.
o Manage distribution of 1 domestic Plant & 21 National Terminals and warehouses for H2O2,
PolyCaprolactones, Peroxyacetic Acids, ElectoChemistery and Derived Specialties.
Trans-American Steamship Agency: Account Executive, - January 1996/July 1999 – Houston, TX
(General Agent for Two Major Steam Ship Lines. Linea Mexicana & Gran Colombiana)
o Performing all sales and marketing functions for Ocean Export in Gulf, ECSA, USWC, Central America and
Mexico Service trade lanes. Maintain highly effective Customer Service.
o Called on an existing customer database as well as developing new customer base.
o Negotiated Pricing. Preparing Marketing Reports & Promotional Presentations.
• Account coordinator:(Promoted within 1 year - 01/1997)
Performed all support duties for a four person sales team. Customer Service. Corporate coordinator for TMG
effective February 1997.Called on external customers: Freight Forwarders / Custom House Brokers.
Assisted GM with yearly budget. Prepared marketing reports & presentations. DXI Electronic Tariff
coordinator.
Norton Lilly International: Sales/Traffic Coordinator, - July 1994/December 1996 – Los Angeles, CA
(General Agent for Six Major Steam Ship Lines. MWH - UASC - CGM - PIL - TORM - FMG.)
Ocean Export. Performed all support duties for the sales
o o
Traffic control. dept.
o
Maintained Customer/Vendor
o
Customer service.
o
relationships.
Equipment control.
o
Maintain highly effective Customer
o
Transshipments Outbound / Inbound.
o
Service
Australia New Zealand Direct Line: CS Representative USWC, -January 1992/June 1994– Long Beach, CA
o Ocean Export tariff rates, o Equipment control.
o Ocean Export order process. o Depot coordinator.
o Customer service.
o Ocean Export Documentation.
o Traffic control.
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Transshipment coordinator. o NVOCC coordination.
o
Hazardous cargo. o Vendor Management
o
Fumigation coordination.
o
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Education/Training
Long Beach Polytechnic High School ~ Long Beach, CA – 1981, Diploma.
Travel and Trade Career Institute ~ Long Beach, CA – 1992, Assoc.
o International Transportation and Logistics
o Export & Import
o Ocean & Air
o Tourism
Time Management (Franklin Covey), MS Power Point, MS Publisher, DOT Training,
7 Habits of Highly Effective people, MS Word, MS Excel, HazMat Cert,
Total Quality Management (TQM), SAP 4.6C,10 Key ISO Training
Daily Process Management (DPM), DXI Electronic Tariff system, Podio
MS Office, ME, XP, NT, Electronic Sensors, AES
MS Outlook, Lotus Notes Tiger Paw Software EDI
Pronto Software,
Organizations
United States Marine Corps
USMC Toy for Tots:
o Regional Coordinator – 2010/Current
Coordinate with Establishments for display, donation and collection of toys for underprivileged
families.
USMC Birthday Ball Committee:
o Birthday Ball Coordinator 1998/2001
Negotiated rates and Established relationships with Hotel Managers, DJ’s, Photographers, Chefs.
Coordinated/planned menus, ball rooms, décor and memorabilia.
Coordinated holiday events.
USMC Key Volunteer Network:
o Key Coordinator - 1995/2001
Developed Welcome Packages for inbound Military families
Assisted in locating housing, place of worship, schools, and employment agencies.
Coordinated family picnics, poolie functions.
ITMA – Intl Transportation Management Association:
o Membership Director 1996/97
Designed Directory in MS Publisher.
Maintained/updated Directory.
Coordinated Mailings
Participated in planning of monthly meetings, Annual golf tournament and holiday events.
Certificates / Awards
Certificate of Appreciation – USMC ~ 1997 – 1998– 1999 –2000– 2001
Certificate of Appreciation – ITMA ~ 1996 – 1997
Above and Beyond Service Award – ANZDL ~ 1992 – 1993
Attendance Award –TTCI ~ 1992
Languages
Lourdes E. Livsey
Phone: 936-***-**** ~ Email: ******@*****.***
Houston, TX 77066
Fluent in: English, Spanish
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