Respiratory Care Director

RITA KALEMA

***** ******** ****** **

Blaine, MN 55434

Home Phone: 763-***-**** Cellular:763-***-**** E-mail:

**********.**.***********@*****.***

CAREER PROFILE

Highly proficient medical professional with over 20 years success in the

medical industry including administrative, leadership, DME sales, acute and

long-term direct patient care. Excellent understanding of administrative

and insurance processes. Recognized expertise:

? Patient / Employee Education and Training ? Resource Person ?

Proactive Problem Solving

? Process Improvements ? Interpersonal Communications ? Sales,

Persuasive Negotiations

? Account Management / Relationship Building ? Customer Care ?

Personnel Supervision

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PROFESSIONAL EXPERIENCE

MISSION HEALTHCARE LLC -St. Paul, MN May 2008 - Present

Mission Healthcare LLC provides long-term care and assisted living

facilities in Minnesota and South Dakota. Its services include long-term

skilled nursing care, assisted living and advanced assisted living, hospice

care, outpatient and inpatient rehabilitation services, veterans affairs-

certified facilities, transitional care, respite care, ventilator care,

traumatic brain injury care, and Alzheimer/memory care.

Director of Respiratory Therapy

Bethel Care Center

The Directory of Respiratory Therapy, plans, organizes, coordinates,

assists with the direction of respiratory care services and oversees the

Ventilator Weaning Program in the 24-bed Ventilator Unit at Bethel Care

Center. Assumes responsibility for developing, reviewing and revising

respiratory procedures and practice guidelines. Partners with nursing and

staff development to orientate and instruct staff in respiratory therapies

and ventilator management. Works closely with other members of the

interdisciplinary team to facilitate appropriate care plans for residents.

RESPIRATORY TECHNOLOGIES, INC -St. Paul, MN August 2006 -May 2008

(Manufacturers and sellers of airway clearance devices sold to hospitals,

clinics, private homes, LTACs, nursing homes, and other medical

facilities).

Director of Customer Care / Senior Clinical Liaison

Senior Clinical Liaison Senior Clinical Liaison serves as the primary

liaison to designated medical facilities, including hospitals, clinics,

long-term acute care and extended care centers, to provide educational

support and clinical expertise for appropriate applications of the

ClearChest product line. Responsible for coordinating one-on-one and group-

setting continuing educational (CEU) programs to enhance applications for

high frequency chest compression (HFCC) therapy.

Director of Customer Care

Responsible for overall customer satisfaction with practices and

products delivered by the Company. Responsible for developing and managing

internal customer care infrastructure and support systems Partners with

Business Development Manager to meet revenue goals. Managers the

administrative retrieval process required for insurance submissions.

MINNESOTA LUNG CLINIC AND SLEEP INSTITUTE -Minnesota, MN 2005- 2006

Respiratory Care Practitioner (8/2005 - 8/2006)

Assisting with overall coordination of clinic flow for 14 Pulmonologists;

provides direct care, performing Pulmonary Function Testing, patient

education, maintaining positive working relationships with vendors,

responsible for managing clinic drug supply.

ADVANCED RESPIRATORY/Hill-Rom - St. Paul, MN 1998 - 2005

(Manufacturers and sellers both domestically and internationally of airway

clearance devices sold to hospitals, homes, nursing homes, and other

medical facilities).

Clinical Account Coordinator (2003 - present) (5 months)

. Manage the retrieval of administrative items required for

insurance submission from healthcare customers.

. Establish and maintain professional and customer-oriented

relationships with healthcare customers, the Account Managers

and Regional Managers.

. Created forms to assist in reducing turnover time for the

submission claim.

Sales Operations Process Manager (2002 - 2003)

. Promoted to take on this newly created position designed to

assist 30 nationwide Account Managers (sales staff) and 30

Clinical Service Managers on understanding the complex process

to generate an order complete, and track specific patients

through the process.

. Identified and implemented field process training and internal

process improvements.

. Strategize on account issues and unresolved problems with

Clinical Services Managers.

. Increased revenue by reducing order to billing turnaround time

from 60 to 28 days. Reduced the volume of requested paperwork

through internal education and streamlining of processes.

. Instrumental in the creation of an "Account Services

Department".

Clinical Service Manager (Sales) (2000 - 2002)

. Assisted region's efforts to obtain order completes and

operational team's reimbursement efforts to obtain approval.

Provided management expertise in the field's retrieval of

administrative items.

. Responsibilities included account interaction, providing in-

services, product demonstrations, administrative paperwork, and

representing the product during "clinic days" and "family days".

. Handled North Carolina, Georgia, and South Carolina areas with

heavy travel.

Clinical Account Manager (Sales) (1998 - 2000)

. Duties included setting up and managing accounts, performing in-

services, presentations of "outcomes", and providing education

of various programs.

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HEALTHEAST / Bethesda Lutheran, St. Paul Rehabilitation Center - St. Paul,

MN 1989 - 1999

Respiratory Care Practitioner (1989 - 1999)

. Worked primarily in the Prolonged Respiratory Care Unit.

Responsibilities include all respiratory therapy services, with

strong concentration in airway management, patient assessment,

pulmonary rehabilitation, evaluation of services, and education

of other healthcare givers.

. Trained and education patients, their families, and physicians.

Charge Respiratory Practitioner / Shift Leader (1998 - 1999)

. Maintained integrity of respiratory services for the assigned

shift.

. Managed shift problems.

Diversity Committee Chair (1996 - 1997)

. Provided leadership coordinating subcommittees and developing

strategies to promote diversity objectives.

. Initiated training programs for staff and management, and made

recommendations concerning diversity initiatives to the

administration.

ABBOTT NORTHWESTERN HOSPITAL - Minneapolis, MN

Respiratory Care Practitioner (1984 - 1990)

. Worked floor therapy, ICU, CCU, and STA-10 (a cardiac

surgery/transplant unit)

Advanced Primary Practitioner (1987 - 1990)

. Resource for other individuals (employees, students, residents,

etc).

. Provided clinical training of respiratory students, orientation

of new employees, and general support to all respiratory

practitioners in the department.

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EDUCATION

Advanced Ventilator Management, Regions Hospital, 2010

Wilson Sales Training, 2001, 2002

Respiratory Therapist Program, California College for Health Services,

1987

Basic Management Skills, Bellin Memorial Hospital, 1983

Respiratory Technician Program, Bay City College, 1978

State of Minnesota Licensure - Minnesota Board of Medical Practice

Registration # 1620 -Respiratory Care Practitioner-Current

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