Manager Customer Service

Saul J. Rivera

*** ****** **., *********, ** ****3~ Cellular: 407-***-****~E-Mail:

**********@*****.***

OBJECTIVE: An experienced customer service professional seeking employment

opportunity with a company that has great potential for advancement and

will allow me to utilize my knowledge, experiences, and skills.

EXPERIENCE: SEAWORLD ORLANDO - Orlando, FL

10/10 to Present Cash Control Clerk I

* Prepare bank deposits in an accurate and timely manner.

* Ensuring the handling of cash and cash transactions are

accurate.

* Preparation and distribution of accurate and current

revenue reports.

* Assist with data entry for Cash Control department.

* Ensuring that teller station are in balance prior to end

of business closing.

12/08 to 10/10 METROPCS - New York, NY

Senior Sales Associate

* Perform operational duties including, taking inventory,

receiving of products, and resolution of customer issues.

* Assist Store Manager in ensuring the merchandizing of the

store is carried out in an effective manner, including

maintaining floor stocking levels, ensuring equipment is

maintained and functioning as needed, and that supplies are

available when and where needed.

* Assist Store Manager in the preparation and analysis of

store operational and revenue reporting.

* Assist Store Manager in preparing, delivering and

implementing staffing schedules to meet traffic and

budgetary needs.

01/08 to 12/08 Orange Lake Resorts - Kissimmee, FL

Accounting Specialist I

* Verify OPC drops and prepared daily marketing deposits.

* Handles all petty cash advances, bank replenishment,

exchanges, and due-backs.

* Assignment of house banks to Front Desk Agents, run daily

balance and audit reports for Treasury Manager as well as

auditing of all banks.

* Assist Senior Accounting Specialist is ordering of cash

for vault, contracts, and gifting departments.

* Assist in ensuring that cash vault is balanced at end of

business day.

EDUCATION:

09/01-12/01 Grafton Job Corporation-

Grafton, MA

Received General

Education Development (G.E.D.) Diploma

SKILLS: Microsoft Office, Word, Outlook, Excel, and bilingual, fluent

in both English and Spanish

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