Kimberly D. Thomas, SPHR

**** ****** ***** *****, ***********, NC 27249

336-***-**** (H) 336-***-**** (C)

abz876@r.postjobfree.com

SEASONED HUMAN RESOURCES PROFESSIONAL

An energetic, knowledgeable HR professional who can develop an

organization, build relationships and solve problems. A strong management

team member with a passion for people, performance, and progress.

Experienced leader in developing and implementing HR strategies and

processes, to build a successful, talented and passionate workforce that

achieves organizational goals. Broad experience across all HR functions

including strategic planning, workforce efficiency, organizational

development, talent acquisition, retention, training, benefits, and

employee relations.

AREAS OF EXPERTISE & PROVEN ABILITIES

HR planning/strategy Disciplinary and Employee Relations / Labor

development Performance based actions & Industrial Relations

Succession planning Policy / Process / Payroll systems / Kronos /

facilitation Procedure development PeopleNet / Cignify

Employee termination / Talent Acquisition / Employee development /

Restructuring processes Recruiting Performance Evaluations

Group facilitation / problem Excellent interpersonal On-boarding / Orientation

solving processes and problem solving skills programs

Contract pricing negotiation Legal / Regulatory Training / Organizational

and compliance assurance compliance Development

Reward / Recognition Program EEOC investigations EH&S program management

PROFESSIONAL EXPERIENCE

Adecco Employment, Burlington, NC

Human Resources Generalist/ Branch Manager

August 2000 - April 2013

Global Fortune 500 company and the world leader in workforce solutions

delivering flexible staffing and innovative career resources designed to

improve the quality of the talent pool, boost productivity, reduce costs,

mitigate risks, increase efficiency, and ensure accountability.

. Serve as a trainer/mentor for colleagues at branch and regional levels

while providing guidance to create a team through professional growth

and development

. Work closely with management to investigate any sensitive and complex

issues, concerns or grievances and recommend resolution or corrective

action up to and including termination

. Supervise, support and counsel five direct reports, 500 associates and

two on-site offices while overseeing the daily operations of each

location

. Utilize effective written and verbal communication and negotiation

skills based on informed judgment

. Establish and nurture partnerships with clients while maintaining a

high level of credibility, trust and confidence

. Develop training materials that enable newly-hired colleagues to

efficiently perform their day-to-day responsibilities

. Conduct performance appraisals and standards for all colleagues

. Assure compliance with HR policies and procedures on local, state and

federal levels while addressing EEO/AA laws, case laws, policies and

past practices

. Refine and improve office policies and procedures

. Maintain all employee records and documents concerning employment,

termination, benefits administration, safety/risk management, and

unemployment hearings

. Investigate all workers' compensation claims and provide associates

with a Return to Work/STEP program

. Provide timely responses for all unemployment claims and provide

testimony during hearings

. Processed weekly payroll, adjustments, deductions, and garnishments

for 500 associates

. Negotiate contracts for all local accounts and provide market

information for national accounts

. Quote competitive account rates, aggressively secure new orders, match

associate skill sets with desired qualifications, and verify that the

associate meets clients' needs and work ethics

. Develop and foster business relationships with the local Chamber of

Commerce, Community College, and Charitable events through direct

involvement

. Generate and cultivate new business through sales calls, Job Fairs,

in-person "cold calling", blitz style canvassing and networking

. Able to perform multiple tasks simultaneously while utilizing my

attention to detail, remaining highly organized and working well under

pressure

. Write, proofread and post job advertisements on various websites

. Develop and maintain weekly sales and recruiting plans

. Prepare and analyze reports consisting of client aging, adjustments,

gross margin, sales analysis, and profit and loss statement.

. Perform analysis and prepare forecasting and budgeting for the branch

office

. Perform audits at branch and regional levels

. Responsible for collections and reducing average payments to a record

14 days

. Present PowerPoint presentations of Quarterly Business Reviews to

discuss goals vs. actual quarterly results, spend, headcount,

turnover, fill ratio, and attendance

Adecco USA, Burlington, NC

Manufacturing On-Site Supervisor at Honda Power Equipment

. Provided unsurpassed customer service for clients through daily

contact

. Served as the point-of-contact while strategically adjusting to

clients' needs for large, critical projects or individual requests

. Documented all new and updated associate information in our Custom

Match database

. Handled confidential matters, including disciplinary proceedings and

privileged documents

. Recruited, prescreened, interviewed, conducted reference and

background checks, performed drug testing, verified social security

number (E-verify)and recommended employment of potential associates

. Conducted associate tours of facilities to ensure a clear

understanding of expectations and work environment prior to employment

. Investigated associate grievances and provided guidance

. Conducted 90 day, 6 month and annual performance evaluations with

client

. Adapted a flexible work schedule for early or late appointments or 3rd

shift as needed

. Coordinated all Workers' Compensation documentation for client,

tracked treatment, modified duty and maintained all OSHA log

information

. Coordinated and administered health, dental, life insurance, paid time

off, and 401K new hire enrollment and open enrollments

. Developed and implemented improved production compensation program,

realigning wage structure to market rates and reducing employee

turnover

. Initiated associate recognition programs for birthday, years of

service, and exceeding expectations

. Provided associates with security access badges for the building and

parking permits

ClinForce / Clinical Trials Support Services, Burlington, NC

Assistant Office Manager / Operations Specialist

May 1999-August 2000

National provider offering resource solutions and pre-clinical and

scientific staffing services, to the pharmaceutical, biotechnology, medical

device and related clinical trials industries.

. Prescreened, interviewed and recommended employment of potential

employees

. Wrote and trained staff using "How-To" guides

. Prepared annual advertising/marketing budget, and tracked yearly

expenses to ensure the budgeted amounts were maintained

. Researched, planned, prepared and budgeted for monthly clinical

tradeshows

. Acted as a liaison between Corporate with CTSS, Temporary Tech and

ClinForce

. Served as Staff Suite mentor trainer for the Clinical Division

. Assisted with acquisition transitions, trained and educated new team

members to the Clinical Divisions policies and procedures

. Identified effective and efficient support systems, analyzed needs,

coordinated within a team, presented solutions and implemented the

resolution

Berkley Insurance Company of the Carolinas (a W.R. Berkley Corporation),

Greensboro, NC

Operations Assistant to the Vice President / Marketing Specialist

June 1996 - April 1999

Regional premier commercial lines property casualty insurance providers for

small and mid-sized business firms and governmental entities. W.R. Berkley

Corporation is a Global Fortune 500 company.

. Supervised workflow and training of other marketing specialists

. Served as Human Resources contact and New Employee Orientation

representative

. Served as liaison between BICC and agents

. Licensed and appointed over 700 NC, SC and TN agents

. Developed training materials for marketing, loss control and audit

departments

KeyRisk (a W.R. Berkley Corporation), Greensboro, NC

Central Services Expeditor

January 1995 - June 1996

A trusted provider of workers compensation insurance and third party

administrative services in the Eastern United States. W.R. Berkley

Corporation is a Global Fortune 500 company.

. Improved support for 200 employees, while increasing efficiency by

125% and increasing volume and production 100%.

. Provided support services through efficient processing of document

production, prioritization of work requests, requisition of supplies

and monthly completion of detailed cost sheets

EDUCATION / CERTIFICATION /PROFESSIONAL AFFILIATIONS / RECOGNITION

Bachelor of Science in Business Administration, Appalachian State

University, Boone, NC

Double Major Marketing and Management

SPHR Certification - Senior Professional in Human Resources, December 2012

PHR Certification - Professional in Human Resources, May 2012

Healing Touch Certification - Level 2

Member, Society for Human Resource Management (SHRM)

Member, Alamance County Human Resources Association (ACHRA)

Member, Human Resources Management Association of Greensboro (HRMAG)

Adecco Mentor Program - Chosen as the NC representative for the

organization

COMMUNITY / CIVIC ACTIVITIES

Alzheimer's Association to Walk to End Alzheimer's in Alamance County Team

Captain

In 2011 and 2012, Ranked #1 in Individual Fundraising in Alamance

County

Hospice and Palliative Care Center of Alamance - Caswell Volunteer

Healing Touch Provider at Hospice Home, Homeplace, and The Village at

Brookwood

Gibsonville Swim and Racquet Club Past President and Current Board Member

Relay for Life Team member

TECHNOLOGY PROFICIENCIES

Windows, Microsoft Word, Excel, PowerPoint and Outlook, Internet Explorer,

E-verify/US Verify, Custom Match, Kronos, Cignify, PeopleNet, Catalyst,

Concur, Echo Sign, FasCast, Xpert Testing, Prove It! Testing, SalesForce,

ATS uploads, LexisNexus, Beeline and TALX.

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