WAYNE PHIPPS, PMP(, ITIL
**** ******* ******* **** ( Angier, NC 27501 ( Mobile 919-***-**** (
*************@*****.***
Summary
Experienced Program/Project Manager with 18 years of Information Technology
(IT) and business management experience in a wide array of industries and
technologies - emphasis in vendor/partner management, product management,
program/project management, and storage.
Direct strategic relationship building activities and communications
programs that focus on the growth of Professional Services business through
our partner eco-system and work closely with our global Practice Directors
and Program Managers for partner programs on long-term strategic planning.
Goals/Objectives
My long term goal is to secure a senior program/project management position
within a well established organization. With my 15+ years of
program/project management experience, 7 years of partner/alliance
management experience, and an extensive knowledge of the storage industry,
I would bring a vast amount of expertise with me.
Professional Experience
SynteractHCR April, 2013 - June, 2013
Program Manager
Managed the integration of two enterprises (Synteract & HCR) into one after
Synteract acquired HCR (a Munich-based company). Some of the individual
projects included:
. Active Directory/Exchange Upgrade
. Multiprotocol Label Switching (MPLS)
. Citrix
. WAN/LAN Upgrade
. SAN Upgrade
. New Data Center Buildout (Munich)
Veritude (Fidelity Investments) December, 2011 -
October, 2012
Program Manager
Managed the Network Center infrastructure buildout project - consisted of
2500+ associates moving from existing leased buildings to Fidelity-owned
buildings. Infrastructure included:
. Network
o WAN/LAN/Wireless
. Voice
o Desktop (Avaya VoIP)
o Call Center (AT&T VDNA cloud solution)
. Cellular/UHF coverage
. Audio/Visual/Digital signage
o Video conference rooms
o Mediascape rooms
o Multi-purpose rooms
o Presentation rooms
o Training rooms
. Regional Support
o Phones - Desktop/Call Center
o Desktop - PC's/Laptops
o Printer/Copier/Fax services
o Wireless AP's
o AV/Digital Signage
o Guru Bars
. 3rd party vendor management
. Change management
Project Manager
Managed a NAC implementation project for US, Canada, and Ireland using
Oracle Identity Manager - this initiative established minimum
authentication levels for users and devices gaining access to Fidelity's
enterprise at all locations and branches (approximately 250 locations and
350 devices). Scope of work included (site dependent):
. Hardware switch conversion from Cisco to HP
. Code upgrades
. Configuration changes
. Database management
. Change management
. Testing/Certification
. Rollout
Ultra Electronics Airport Systems July, 2010
- February, 2011
Sr. Project Manager
Managed the strategic and day-to-day operation of a $6.5 million Raleigh-
Durham International airport Terminal 2 expansion project.
. Strategic
o Recommendations for technology (virtualization, storage, etc.)
o Process improvement
. Day-to-Day
o Hardware/software/storage implementations
o Resource management
o Vendor management
o Change management
. Global team members included:
o Ultra UK software development team
o Ultra US engineering team
o External subcontractors
. Responsible for managing the budget/financials of the entire project
(Schedule of Values, Pay Applications, Change Orders, up channel
reporting, etc.)
. Ensure all contract deliverables were completed on time to the
customer's satisfaction
. Negotiated pricing and all costs associated with the vendor purchase
and installation of hardware and software components.
. Data center equipment
. Audio/Video/Digital Signage equipment throughout the airport
. Ensured all airport construction change management processes were
followed.
Fast Lane Consulting & Education May, 2009
- July, 2010
Product/Project Manager
Product Management
. Responsible for the definition, development, documentation,
implementation, maintenance, profitability, and marketing of the Cisco
Unified Communications and Virtualized Data Center courses
. Communication with our vendor partners
. Ongoing communication with business units, product specialists, etc.
in order to identify training needs that may lead to new Fast Lane
training products
. Ongoing communication with training departments and content
development teams in order to identify and launch new vendor developed
training offerings (products)
. Ongoing communication with the vendor's training department regarding
the maintenance of existing products including modification of
existing content (derivative works)
. Market analysis, suggesting new products as well as the integration of
new products into our portfolio
. Coordination of pricing strategy
. Coordination of resources (internal instructors, partner instructors,
contractors, remote labs, etc.) required for product definition and
product development
Product Marketing
. Product descriptions and product marketing activities
. Product launch and ongoing management including public offering,
remote labs, trainer readiness
. Providing input to enable ongoing communication with partners and
customers
. Providing technical input to marketing brochures, web pages, course
descriptions, product presentations, etc.
. PM support at trade shows
NetApp August, 2005 -
April, 2009
Sr. Partner Development Manager
. Instrumental in the development/creation of the Contracted Delivery
Partner and Authorized Professional Services Program within
Professional Services
. Increased the company's revenue growth by identifying, interviewing,
and vetting new delivery partners (CDP) in my area (East/North
Central/Canada)
. Track profitability margins of each vendor
. Direct accountability for the design and development of partner
communications
. Devise relevant strategies for effectively communicating company
initiatives, opportunities, and interests to the partner base
. Monitor and track quality of vendor's services
Sr. Project Manager (Professional Services)
. Executed and maintained project management engagements and processes
in the areas of: project schedules and quality management,
communications management, resource management, cost management, risk
management, change management, and data security/integrity.
. Reviewed scope with subject matter experts and consultants to ensure
accuracy
. Drive and/or coordinate requirements gathering, architecture design,
and implementation of proposed solution including installations, large-
scale data migrations, data warehouse engagements, security controls,
MS Exchange, SAP, Oracle, Siebel, Teradata, PeopleSoft, CRM, etc.
. Monitored/tracked each billable project in PSA (Professional Services
Automation Tool)
. Hands-on skills in managing delivery of multiple complex networking
and storage solutions - TCP/IP, firewall technologies, identity
management, data migrations, disaster recovery, business continuity,
backup solutions, data duplication, failover, high availability, and
security solutions
. Creation of technical and legal documentation - Project plans,
Statements of Work (SOW), Request for Proposal (RFP), project
deliverables, white papers, etc.
. Create and improve Professional Services processes from lessons
learned
. Deliver projects on time and within budget
. Negotiate contracts with partners and Legal
. Identify, pull together, and drive project activities of teams and
partner resources
. Manage project to time, budget and contracted deliverables (including
planning, scheduling, milestone reviews etc.)
. Document "lessons learned" to review with PS management and update
appropriate processes
. Coordinate with Business Operations to ensure Certificate of
Completion is signed by customer and all necessary documentation is
posted to repository for revenue recognition
. Mentored staff in methodology and consulting excellence and encouraged
best practice in project management and project planning.
Sr. Project Manager (Annual Spring Training Event)
Project management responsibilities for first annual technical conference
for entire NetApp Professional Services Spring Training event - this
included 6000+ attendees from all across the globe:
. Training Tracks
o 12 technical tracks
o 4 sales tracks
o 2 project/program management tracks
o 2 executive/management tracks
. Facilities
o Hotel
o Rooms
o Meals
o Network communications
o Transportation
. Airline
. Bus
. External Resources
o Speakers
o Instructors
o Trade show vendors
IBM - RTP, NC January, 1999 - August,
2005
Technical Project Manager (Telco Blades/BladeCenter)
. System level development of Blades/BladeCenter product line
. Create project plan and schedules
. Interface/coordinate with suppliers, development partners/OEMs, and
all internal organizations to successfully meet milestones and brand
objectives
. Project management of hardware/software development projects from
conception through release:
System refreshes
Mechanical design
NEBS/RoHS compliance
Thermal/Seismic/Emission
Firmware code releases
Regulatory compliance
Firmware code releases
. Monitor and track projects progression to market
. Additional responsibilities include:
. Negotiating with external suppliers and vendors to resolve issues
. Change management
. Apply pressure, when necessary, to achieve objectives and
milestones
. Constantly evaluating new/improved methods of streamlining
processes
. Team motivation
Program Manager, 16-Way Upgrades
. Responsible for the design, development, and execution of an "IBM-
unique" worldwide strategy for upgrading servers to 16-way
. Primary escalation path for customer issue resolution
. Oversee ongoing project management, resource allocation, and project
staffing
. Monitored/tracked financials for senior management
. Track and document customers' feedback for future opportunities and
improve efficiencies
Technical Alliance Manager
. Build credibility, establish rapport, and maintain communication with
stakeholders at multiple levels - including those external to the
organization
. Primary escalation path for customer issue resolution
. Project managing business partners and ISV's through the software
development life cycle of the IBM ServerProven program
. Increase revenue stream by educating ISV's on how to recognize
customer's business and infrastructure IT needs and associate those
requirements to the IBM xSeries server product line.
Program Project Manager
Responsible for $250+ million/year program management of storage options in
the IBM Mobile/Desktop/Workstation/Server arena. Program management
responsibilities include managing products through the internal corporate
lifecycle processes, development of product roadmaps, and achieving
financial and schedule objectives from conception to launch. This allows
the storage portfolio to be completely cycled every 6-10 months.
Project leader of 3 global cross-functional development teams for
marketing, manufacturing, procurement, quality assurance, and engineering
to:
2. Define the storage product portfolio
3. Close all resource and budget issues
4. Interface with cross-functional teams to coordinate
benchmarking, testing & certification
5. Bring the products to market on time and within budget
Nortel, RTP, NC June, 1997 -
October, 1998
Project Manager
. Dedicated to Human Resources (HR) to project manage all their internal
IT infrastructure projects.
Single-point-of-contact for billable consulting services in global
technology planning, application implementation (PeopleSoft), computer
system selection and installation, and problem resolution of HR's global
enterprise system architecture from pre-site survey to transfer to Service
& Support
Primary escalation path for customer issue resolution
Managed multiple large complex projects simultaneously - size ranged from
$1M upgrade of their Sun database server to migrating servers to a
clustering solution for redundancy. Software projects included SAP,
Siebel, ERP, CRM, Oracle database, and various web-based HR applications
using Primavera.
Prepared detailed project plans and coordinated with cross functional teams
all phases of the project including proposals, contracts, Statement of
Work(SOW), change management, and execution of the plan.
Ensured effective and timely communication within the global project teams
Coordinate and facilitate with cross-functional teams all phases of the
server commissioning, upgrade, decommissioning, & consolidation process.
This included all software implementations.
Recommend latest technologies to increase availability, reliability, and
scalability - this included clustering, RAID configurations, disaster
recovery, storage area networks (SAN's), network attached storage (NAS),
data security, and remote system management.
Ensured IT infrastructure was running efficiently and securely - TCP/IP
networking, firewall technologies, and data security/integrity. Equipment
experience in Sun, HP, Cisco, Brocade, IBM, and NetApp
Tricord Systems, Inc., Plymouth, MN March, 1995 -
October, 1996
Senior Technical Account Manager
Prime interface between customer executive team and corporate liaisons.
Main focus was to keep the customer happy by solving all hardware and
software escalation issues as well as making recommendations to enhance
performance and end-user satisfaction.
Assigned project(s) to designated support staff on configuration,
installation, and integration of Intel-based enterprise server solutions
running Windows NT, Novell, and UNIX.
Recommended improvements to storage system configuration - fault tolerance,
redundancy, disaster recovery, storage area networks (SAN's), network
attached storage (NAS), and high availability (HA)
Assisted Director of Customer Service in the design and features of new
service strategies
Designed, developed, and implemented a new corporate process which ensured
a quality and successful server installation including pre-site planning,
installation, and post-sales support.
Improving revenue stream by advising and making recommendations to
customers for system upgrades, service plan improvements, and training
Trained and supported Resellers and field System Engineers on product line
and service plans.
Memorex Telex Corporation, Raleigh, NC April, 1991 - March,
1995
OEM Program Manager
Established a new relationship with an OEM server vendor to supply Memorex
Telex with an enterprise server solution. This included helping with
contract negotiations, developing and creating a pricing strategy, and
creating marketing collateral.
Managed sales forecasting and product fulfillment of OEM enterprise server
product line.
Collaborated and negotiated with both OEM senior management and internal
upper management to establish and maintain a quality product for domestic
and international markets.
Manager, Systems Engineers
Managed a group of worldwide pre-sales Systems Engineers whose mission was
to help with the planning and design of a viable customer solution
Consulted and assisted field system engineers on server configurations,
peripheral compatibility, operating system-specific questions, and
competitive information.
Primary escalation path for customer issue resolution
Skills
24. Strong cross-functional team building and leader
25. Excellent "people" skills
26. Very adaptable
27. Exceptional ability to "get the job done", no matter what it takes
28. Communication, communication, communication
29. Very strong interpersonal and negotiation skills
30. Ability to manage and facilitate multiple projects or tasks
simultaneously
31. Very persistent to accomplish desired tasks and/or milestones
32. Team player
33. Very thorough, detail-oriented, and proactive
Education/Certifications/Licenses/Recognition
34. M.S., Computer Science
Hamilton University, Evanston, WY (2002)
GPA - 3.5
35. B.S., Computer Science
Hamilton University, Evanston, WY (1996)
GPA - 3.5
36. A.S., Computer Programming
Indiana Vocational Technical Institute, Terre Haute, IN (1984)
GPA - 3.8
. PMP certification (2002)
. ITIL certification (2009)
. Private Pilot
. Elected to the Manchester Who's Who Registry of Empowering
Executives and Professionals (2005-2006)