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Project Manager Management

Location:
Angier, NC, 27501
Posted:
June 30, 2013

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Resume:

WAYNE PHIPPS, PMP(, ITIL

**** ******* ******* **** ( Angier, NC 27501 ( Mobile 919-***-**** (

*************@*****.***

Summary

Experienced Program/Project Manager with 18 years of Information Technology

(IT) and business management experience in a wide array of industries and

technologies - emphasis in vendor/partner management, product management,

program/project management, and storage.

Direct strategic relationship building activities and communications

programs that focus on the growth of Professional Services business through

our partner eco-system and work closely with our global Practice Directors

and Program Managers for partner programs on long-term strategic planning.

Goals/Objectives

My long term goal is to secure a senior program/project management position

within a well established organization. With my 15+ years of

program/project management experience, 7 years of partner/alliance

management experience, and an extensive knowledge of the storage industry,

I would bring a vast amount of expertise with me.

Professional Experience

SynteractHCR April, 2013 - June, 2013

Program Manager

Managed the integration of two enterprises (Synteract & HCR) into one after

Synteract acquired HCR (a Munich-based company). Some of the individual

projects included:

. Active Directory/Exchange Upgrade

. Multiprotocol Label Switching (MPLS)

. Citrix

. WAN/LAN Upgrade

. SAN Upgrade

. New Data Center Buildout (Munich)

Veritude (Fidelity Investments) December, 2011 -

October, 2012

Program Manager

Managed the Network Center infrastructure buildout project - consisted of

2500+ associates moving from existing leased buildings to Fidelity-owned

buildings. Infrastructure included:

. Network

o WAN/LAN/Wireless

. Voice

o Desktop (Avaya VoIP)

o Call Center (AT&T VDNA cloud solution)

. Cellular/UHF coverage

. Audio/Visual/Digital signage

o Video conference rooms

o Mediascape rooms

o Multi-purpose rooms

o Presentation rooms

o Training rooms

. Regional Support

o Phones - Desktop/Call Center

o Desktop - PC's/Laptops

o Printer/Copier/Fax services

o Wireless AP's

o AV/Digital Signage

o Guru Bars

. 3rd party vendor management

. Change management

Project Manager

Managed a NAC implementation project for US, Canada, and Ireland using

Oracle Identity Manager - this initiative established minimum

authentication levels for users and devices gaining access to Fidelity's

enterprise at all locations and branches (approximately 250 locations and

350 devices). Scope of work included (site dependent):

. Hardware switch conversion from Cisco to HP

. Code upgrades

. Configuration changes

. Database management

. Change management

. Testing/Certification

. Rollout

Ultra Electronics Airport Systems July, 2010

- February, 2011

Sr. Project Manager

Managed the strategic and day-to-day operation of a $6.5 million Raleigh-

Durham International airport Terminal 2 expansion project.

. Strategic

o Recommendations for technology (virtualization, storage, etc.)

o Process improvement

. Day-to-Day

o Hardware/software/storage implementations

o Resource management

o Vendor management

o Change management

. Global team members included:

o Ultra UK software development team

o Ultra US engineering team

o External subcontractors

. Responsible for managing the budget/financials of the entire project

(Schedule of Values, Pay Applications, Change Orders, up channel

reporting, etc.)

. Ensure all contract deliverables were completed on time to the

customer's satisfaction

. Negotiated pricing and all costs associated with the vendor purchase

and installation of hardware and software components.

. Data center equipment

. Audio/Video/Digital Signage equipment throughout the airport

. Ensured all airport construction change management processes were

followed.

Fast Lane Consulting & Education May, 2009

- July, 2010

Product/Project Manager

Product Management

. Responsible for the definition, development, documentation,

implementation, maintenance, profitability, and marketing of the Cisco

Unified Communications and Virtualized Data Center courses

. Communication with our vendor partners

. Ongoing communication with business units, product specialists, etc.

in order to identify training needs that may lead to new Fast Lane

training products

. Ongoing communication with training departments and content

development teams in order to identify and launch new vendor developed

training offerings (products)

. Ongoing communication with the vendor's training department regarding

the maintenance of existing products including modification of

existing content (derivative works)

. Market analysis, suggesting new products as well as the integration of

new products into our portfolio

. Coordination of pricing strategy

. Coordination of resources (internal instructors, partner instructors,

contractors, remote labs, etc.) required for product definition and

product development

Product Marketing

. Product descriptions and product marketing activities

. Product launch and ongoing management including public offering,

remote labs, trainer readiness

. Providing input to enable ongoing communication with partners and

customers

. Providing technical input to marketing brochures, web pages, course

descriptions, product presentations, etc.

. PM support at trade shows

NetApp August, 2005 -

April, 2009

Sr. Partner Development Manager

. Instrumental in the development/creation of the Contracted Delivery

Partner and Authorized Professional Services Program within

Professional Services

. Increased the company's revenue growth by identifying, interviewing,

and vetting new delivery partners (CDP) in my area (East/North

Central/Canada)

. Track profitability margins of each vendor

. Direct accountability for the design and development of partner

communications

. Devise relevant strategies for effectively communicating company

initiatives, opportunities, and interests to the partner base

. Monitor and track quality of vendor's services

Sr. Project Manager (Professional Services)

. Executed and maintained project management engagements and processes

in the areas of: project schedules and quality management,

communications management, resource management, cost management, risk

management, change management, and data security/integrity.

. Reviewed scope with subject matter experts and consultants to ensure

accuracy

. Drive and/or coordinate requirements gathering, architecture design,

and implementation of proposed solution including installations, large-

scale data migrations, data warehouse engagements, security controls,

MS Exchange, SAP, Oracle, Siebel, Teradata, PeopleSoft, CRM, etc.

. Monitored/tracked each billable project in PSA (Professional Services

Automation Tool)

. Hands-on skills in managing delivery of multiple complex networking

and storage solutions - TCP/IP, firewall technologies, identity

management, data migrations, disaster recovery, business continuity,

backup solutions, data duplication, failover, high availability, and

security solutions

. Creation of technical and legal documentation - Project plans,

Statements of Work (SOW), Request for Proposal (RFP), project

deliverables, white papers, etc.

. Create and improve Professional Services processes from lessons

learned

. Deliver projects on time and within budget

. Negotiate contracts with partners and Legal

. Identify, pull together, and drive project activities of teams and

partner resources

. Manage project to time, budget and contracted deliverables (including

planning, scheduling, milestone reviews etc.)

. Document "lessons learned" to review with PS management and update

appropriate processes

. Coordinate with Business Operations to ensure Certificate of

Completion is signed by customer and all necessary documentation is

posted to repository for revenue recognition

. Mentored staff in methodology and consulting excellence and encouraged

best practice in project management and project planning.

Sr. Project Manager (Annual Spring Training Event)

Project management responsibilities for first annual technical conference

for entire NetApp Professional Services Spring Training event - this

included 6000+ attendees from all across the globe:

. Training Tracks

o 12 technical tracks

o 4 sales tracks

o 2 project/program management tracks

o 2 executive/management tracks

. Facilities

o Hotel

o Rooms

o Meals

o Network communications

o Transportation

. Airline

. Bus

. External Resources

o Speakers

o Instructors

o Trade show vendors

IBM - RTP, NC January, 1999 - August,

2005

Technical Project Manager (Telco Blades/BladeCenter)

. System level development of Blades/BladeCenter product line

. Create project plan and schedules

. Interface/coordinate with suppliers, development partners/OEMs, and

all internal organizations to successfully meet milestones and brand

objectives

. Project management of hardware/software development projects from

conception through release:

System refreshes

Mechanical design

NEBS/RoHS compliance

Thermal/Seismic/Emission

Firmware code releases

Regulatory compliance

Firmware code releases

. Monitor and track projects progression to market

. Additional responsibilities include:

. Negotiating with external suppliers and vendors to resolve issues

. Change management

. Apply pressure, when necessary, to achieve objectives and

milestones

. Constantly evaluating new/improved methods of streamlining

processes

. Team motivation

Program Manager, 16-Way Upgrades

. Responsible for the design, development, and execution of an "IBM-

unique" worldwide strategy for upgrading servers to 16-way

. Primary escalation path for customer issue resolution

. Oversee ongoing project management, resource allocation, and project

staffing

. Monitored/tracked financials for senior management

. Track and document customers' feedback for future opportunities and

improve efficiencies

Technical Alliance Manager

. Build credibility, establish rapport, and maintain communication with

stakeholders at multiple levels - including those external to the

organization

. Primary escalation path for customer issue resolution

. Project managing business partners and ISV's through the software

development life cycle of the IBM ServerProven program

. Increase revenue stream by educating ISV's on how to recognize

customer's business and infrastructure IT needs and associate those

requirements to the IBM xSeries server product line.

Program Project Manager

Responsible for $250+ million/year program management of storage options in

the IBM Mobile/Desktop/Workstation/Server arena. Program management

responsibilities include managing products through the internal corporate

lifecycle processes, development of product roadmaps, and achieving

financial and schedule objectives from conception to launch. This allows

the storage portfolio to be completely cycled every 6-10 months.

Project leader of 3 global cross-functional development teams for

marketing, manufacturing, procurement, quality assurance, and engineering

to:

2. Define the storage product portfolio

3. Close all resource and budget issues

4. Interface with cross-functional teams to coordinate

benchmarking, testing & certification

5. Bring the products to market on time and within budget

Nortel, RTP, NC June, 1997 -

October, 1998

Project Manager

. Dedicated to Human Resources (HR) to project manage all their internal

IT infrastructure projects.

Single-point-of-contact for billable consulting services in global

technology planning, application implementation (PeopleSoft), computer

system selection and installation, and problem resolution of HR's global

enterprise system architecture from pre-site survey to transfer to Service

& Support

Primary escalation path for customer issue resolution

Managed multiple large complex projects simultaneously - size ranged from

$1M upgrade of their Sun database server to migrating servers to a

clustering solution for redundancy. Software projects included SAP,

Siebel, ERP, CRM, Oracle database, and various web-based HR applications

using Primavera.

Prepared detailed project plans and coordinated with cross functional teams

all phases of the project including proposals, contracts, Statement of

Work(SOW), change management, and execution of the plan.

Ensured effective and timely communication within the global project teams

Coordinate and facilitate with cross-functional teams all phases of the

server commissioning, upgrade, decommissioning, & consolidation process.

This included all software implementations.

Recommend latest technologies to increase availability, reliability, and

scalability - this included clustering, RAID configurations, disaster

recovery, storage area networks (SAN's), network attached storage (NAS),

data security, and remote system management.

Ensured IT infrastructure was running efficiently and securely - TCP/IP

networking, firewall technologies, and data security/integrity. Equipment

experience in Sun, HP, Cisco, Brocade, IBM, and NetApp

Tricord Systems, Inc., Plymouth, MN March, 1995 -

October, 1996

Senior Technical Account Manager

Prime interface between customer executive team and corporate liaisons.

Main focus was to keep the customer happy by solving all hardware and

software escalation issues as well as making recommendations to enhance

performance and end-user satisfaction.

Assigned project(s) to designated support staff on configuration,

installation, and integration of Intel-based enterprise server solutions

running Windows NT, Novell, and UNIX.

Recommended improvements to storage system configuration - fault tolerance,

redundancy, disaster recovery, storage area networks (SAN's), network

attached storage (NAS), and high availability (HA)

Assisted Director of Customer Service in the design and features of new

service strategies

Designed, developed, and implemented a new corporate process which ensured

a quality and successful server installation including pre-site planning,

installation, and post-sales support.

Improving revenue stream by advising and making recommendations to

customers for system upgrades, service plan improvements, and training

Trained and supported Resellers and field System Engineers on product line

and service plans.

Memorex Telex Corporation, Raleigh, NC April, 1991 - March,

1995

OEM Program Manager

Established a new relationship with an OEM server vendor to supply Memorex

Telex with an enterprise server solution. This included helping with

contract negotiations, developing and creating a pricing strategy, and

creating marketing collateral.

Managed sales forecasting and product fulfillment of OEM enterprise server

product line.

Collaborated and negotiated with both OEM senior management and internal

upper management to establish and maintain a quality product for domestic

and international markets.

Manager, Systems Engineers

Managed a group of worldwide pre-sales Systems Engineers whose mission was

to help with the planning and design of a viable customer solution

Consulted and assisted field system engineers on server configurations,

peripheral compatibility, operating system-specific questions, and

competitive information.

Primary escalation path for customer issue resolution

Skills

24. Strong cross-functional team building and leader

25. Excellent "people" skills

26. Very adaptable

27. Exceptional ability to "get the job done", no matter what it takes

28. Communication, communication, communication

29. Very strong interpersonal and negotiation skills

30. Ability to manage and facilitate multiple projects or tasks

simultaneously

31. Very persistent to accomplish desired tasks and/or milestones

32. Team player

33. Very thorough, detail-oriented, and proactive

Education/Certifications/Licenses/Recognition

34. M.S., Computer Science

Hamilton University, Evanston, WY (2002)

GPA - 3.5

35. B.S., Computer Science

Hamilton University, Evanston, WY (1996)

GPA - 3.5

36. A.S., Computer Programming

Indiana Vocational Technical Institute, Terre Haute, IN (1984)

GPA - 3.8

. PMP certification (2002)

. ITIL certification (2009)

. Private Pilot

. Elected to the Manchester Who's Who Registry of Empowering

Executives and Professionals (2005-2006)



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