Human Resources Customer Service
Resume:
Nicole M. Heaps
Escondido, CA *2027
************@*****.***
Objective
To become a contributing member to a successful company and utilize my education, experience,
knowledge, and skills to help the company grow and continue to become more successful.
Education
Weber State University, Ogden, Utah 1998
Bachelor of Science in Psychology
Minor in Child and Family Studies
Professional Experience
November 6, 2012 to January 5, 2013
Victoria’s Secret
220 E Via Rancho Parkway, Escondido, CA 92025
Seasonal Sales Associate
" Sales/Customer Service
" Stocking
“ Rearranging displays
" Cleaning store
October 2001 to August 7, 2009
Science Applications International Corporation
2985 Scott Street, Vista, CA 92081
Sr. HR Assistant
" Conduct reference checks and verification of education for prospective
employees
" Review offer letter request packages to ensure completeness and accuracy
" Prepare offer letters and offer letter packages for prospective employees
" Assist with job tracking in Recruitmax database to include resumes sent to hiring
managers, interviews conducted, and offers made
" Set up and conduct new hire orientations
" Start and maintain personnel records for employees to include initial
applicant paperwork, verification of prior employment, degree verification, and
filing of HR documents
" Research and resolve benefits related issues
" Handle annual open enrollment process to include sending out communications
to employees, assist employees with open enrollment/benefits questions, post fliers, and
organize and manage open enrollment health fair. Set up annual flu shot clinic
" Administration of workers compensation claims to include initial reporting of
claims and maintaining claims
" Provide information to employees regarding policies and procedures,
disability, workers compensation, and FMLA/CFRA/PDL
" Process employee data information in PeopleSoft 8.9 to include inputting new
hires, benefits additions/deletions/changes, transfers, salary changes,
employment status changes, address changes, leaves of absence, terminations, run reports,
and other miscellaneous processing as necessary
" Process annual focal point review salary increases for 250+ employees and run reports to ensure all
required training has been completed
" Process termination paperwork including administration of COBRA, continuation
of life insurance, and HIPPA information
" Ethics Coordinator to include running reports to ensure employees have completed bi-annual training
and, set up on-site ethics training
"Respond to unemployment claims
" Workforce downsizing/restructuring to include assisting employees with
finding new opportunities within SAIC and outside companies
March 1999 to June 2001
Farmers Insurance
5815 El Camino Real Carlsbad, CA 92008
HR Assistant
" Attend career fairs at various universities in Southern California
" Administer pre-employment exams (JEPS test) for prospective employees
" Prepare new hire paperwork and conduct new hire orientations
" Administration of benefits and coordination of open enrollment to include
setting up health fair
" Assist and investigate questions regarding benefits, tuition aid, and payroll
" Conduct employment verifications for current, terminated, and retired
employees
" Coordinate and process internal application process
" Review, approve, and process Human Resources forms submitted by employees
" Maintain employee records for current, terminated, and retired employees
" Prepare, report, and manage worker's compensation claims
" Process and manage leaves of absence including FMLA/CFRA/PDL/worker's
compensation
" Prepare and distribute Human Resources newsletter to employees
" Coordinate reward/spot bonus program
" Prepare termination paperwork including administration of COBRA and
continuation of life insurance
" Conduct exit interviews for exempt and non-exempt employees
" Workforce downsizing/restructuring including assisting employees with finding
new positions, set up job fair, attend EAP sessions to help assist employees
with lay off, and organize EDD meetings on-site
July 1998 to February 1999
Aerotek Inc,
6390 Greenwich Dr Ste 104 La Jolla, CA 92122
Customer Support Representative/H.R. Assistant
" Conduct background investigations including drug testing
" Prepare new hire paperwork and conduct new hire orientations
" Administration of benefits
" Process and maintain weekly payroll via PeopleSoft
" Maintain and process weekly mileage and per diem pay for eligible employees
" Prepare and report worker's compensation claims
" Conduct employment verifications for current and terminated employees
" Maintain employee records for current and terminated employees
May 1998 to July 1998
Morgen Design, Inc
310 Via Vera Cruz San Marcos, CA 92069
Recruiter
" Post available positions with local newspapers
" Screen and interview applicants for technical positions including engineers
and drafters
" Conduct reference checks for prospective employees
" Placement of employees in technical positions at various companies
" Prepare new hire paperwork and conduct new hire orientations
" Build and maintain relationships with Human Resource representatives at
various companies
" Maintain and track applicants
" Maintain client base on ACT
Computer Proficiency
MS Word, Excel, Outlook, PowerPoint, PeopleSoft 8.8, PeopleSoft 8.9, Resumix,
Recruitmax, DDA, EZ Order
Nicole M. Heaps
1735 Jeffrey Ave
Escondido, CA 92027
************@*****.***
Objective
To become a contributing member to a successful company and utilize my education, experience,
knowledge, and skills to help the company grow and continue to become more successful.
Work Summary at SAIC
Human Resources Professional with 11 years of Human Resources experience.
Assist all levels of employees with various HR related issues to include
administration of benefits, disability, FMLA/CFRA/PDL/PFL, and other HR related
issues. Proficient in SAIC policies and procedures. Process employee data in
PeopleSoft 8.9 and maintain employee records. Maintain and process all job
information in Recruitmax. Possess strong organizational, multi-tasking, and
analytical decision making skills.
Education
Weber State University, Ogden, Utah 1998
Bachelor of Science in Psychology
Minor in Child and Family Studies
Professional Experience
October 2001 to August 7, 2009
Science Applications International Corporation
2985 Scott Street, Vista, CA 92081
Sr. HR Assistant
" Conduct reference checks and verification of education for prospective
employees
" Review offer letter request packages to ensure completeness and accuracy
" Prepare offer letters and offer letter packages for prospective employees
" Assist with job tracking in Recruitmax database to include resumes sent to hiring
managers, interviews conducted, and offers made
" Set up and conduct new hire orientations
" Start and maintain personnel records for employees to include initial
applicant paperwork, verification of prior employment, degree verification, and
filing of HR documents
" Research and resolve benefits related issues
" Handle annual open enrollment process to include sending out communications
to employees, assist employees with open enrollment/benefits questions, post fliers, and
organize and manage open enrollment health fair. Set up annual flu shot clinic
" Administration of workers compensation claims to include initial reporting of
claims and maintaining claims
" Provide information to employees regarding policies and procedures,
disability, workers compensation, and FMLA/CFRA/PDL
" Process employee data information in PeopleSoft 8.9 to include inputting new
hires, benefits additions/deletions/changes, transfers, salary changes,
employment status changes, address changes, leaves of absence, terminations, run reports,
and other miscellaneous processing as necessary
" Process annual focal point review salary increases for 250+ employees and run reports to ensure all
required training has been completed
" Process termination paperwork including administration of COBRA, continuation
of life insurance, and HIPPA information
" Ethics Coordinator to include running reports to ensure employees have completed bi-annual training
and, set up on-site ethics training
"Respond to unemployment claims
" Workforce downsizing/restructuring to include assisting employees with
finding new opportunities within SAIC and outside companies
March 1999 to June 2001
Farmers Insurance
5815 El Camino Real Carlsbad, CA 92008
HR Assistant
" Attend career fairs at various universities in Southern California
" Administer pre-employment exams (JEPS test) for prospective employees
" Prepare new hire paperwork and conduct new hire orientations
" Administration of benefits and coordination of open enrollment to include
setting up health fair
" Assist and investigate questions regarding benefits, tuition aid, and payroll
" Conduct employment verifications for current, terminated, and retired
employees
" Coordinate and process internal application process
" Review, approve, and process Human Resources forms submitted by employees
" Maintain employee records for current, terminated, and retired employees
" Prepare, report, and manage worker's compensation claims
" Process and manage leaves of absence including FMLA/CFRA/PDL/worker's
compensation
" Prepare and distribute Human Resources newsletter to employees
" Coordinate reward/spot bonus program
" Prepare termination paperwork including administration of COBRA and
continuation of life insurance
" Conduct exit interviews for exempt and non-exempt employees
" Workforce downsizing/restructuring including assisting employees with finding
new positions, set up job fair, attend EAP sessions to help assist employees
with lay off, and organize EDD meetings on-site
July 1998 to February 1999
Aerotek Inc,
6390 Greenwich Dr Ste 104 La Jolla, CA 92122
Customer Support Representative/H.R. Assistant
" Conduct background investigations including drug testing
" Prepare new hire paperwork and conduct new hire orientations
" Administration of benefits
" Process and maintain weekly payroll via PeopleSoft
" Maintain and process weekly mileage and per diem pay for eligible employees
" Prepare and report worker's compensation claims
" Conduct employment verifications for current and terminated employees
" Maintain employee records for current and terminated employees
May 1998 to July 1998
Morgen Design, Inc
310 Via Vera Cruz San Marcos, CA 92069
Recruiter
" Post available positions with local newspapers
" Screen and interview applicants for technical positions including engineers
and drafters
" Conduct reference checks for prospective employees
" Placement of employees in technical positions at various companies
" Prepare new hire paperwork and conduct new hire orientations
" Build and maintain relationships with Human Resource representatives at
various companies
" Maintain and track applicants
" Maintain client base on ACT
Computer Proficiency
MS Word, Excel, Outlook, PowerPoint, PeopleSoft 8.8, PeopleSoft 8.9, Resumix,
Recruitmax, DDA, EZ Order
Contact this candidate