Customer Service Management
Resume:
Stephene Wright
**** ***** ******* **** **** Beach Florida, FL 33403 561-***-**** *********@*****.***
Objective
Long term, career position in a team oriented corporate environment. Open to new paths in the
Financial Industry as well as the Administration field. A position with a stable firm and the ability to
excel are most desirable.
Skills Summary
1. 5. 9.
Microsoft Office FHA Connection Adobe Acrobat
2. 6. Publishing
Microsoft Windows XP Loan Prospector
10. Doc Magic
3. (LP)
Basic Internet
7. 11.
Desktop Management Skills
4. Calyx Point Loan
Originator(DU) 12. Customer Service Skills
Origination Software
8. Windows Vista 13. Apple Macintosh Office
Profile
I have a variety of job skills to offer an employer. My main job qualifications are in the areas
of Mortgage Loan Processing, Loan Origination and Post Closing. I have a four years of extensive
experience as a high volume Mortgage Loan Processor/Associate Post Closer and a year and a half
experience working with lender to modify borrowers current mortgage to get them back on track so
they can begin making payments and sometimes giving them a fresh start. This experience taught me
the importance of absolute attention to detail in all areas, especially paperwork. I was a Lead
Processor for a family own brokerage firm. Where I worked directly with Lenders, Loan Agents, Title
Companies, and Appraisers on many different types of loans.
Employment History
Associate Post closer: Wcs lending llc, boca raton, fl 09/12-
PRESENT
14. Review and deliver closed loans to various investors
15. Follow up on delivery of packages and suspense items with investor
16. Make corrections to the files that are necessary
17. Send documents back to the customer and/or closing attorney or agent and obtain any
missing documents from the file
18. Maintain calendar to ensure timely delivery of packages and follow up until loan is purchased
by investor
19. Work closely with Underwriters, Processors, Closers and investors to ensure a smooth
delivery and funding process.
20. Review all mortgage loans for compliance by following QC checklist.
Loan Originator: brit processing llc, boynton beach, FL 12/08-
09/12
21. Daily contact with Agents, Lenders, and clients answering all questions related to loans
currently in progress and informing Agents of any follow-up requirements.
22. Maintained detailed records of all
contact with all parties. Included email sent and received, telephone conversations, and hard
copy correspondence.
Available for Relocation
23. Negotiate a lower monthly payment and a lower interest rate for client on a daily basis.
24. Provide client with status updated updates using BRIT Processing software
25. All communication and details of each loan recorded in BRIT’s software to eliminate
misunderstandings.
26. Demonstrate the ability to work with lender suspend foreclosure sale dates
27. Follow-up on clients inquires not immediately resolved.
28. Maintaining knowledge of company policies/procedures, loan modification products,
processing procedures, and underwriting and general departmental guidelines
29. Transmit loan modification packages to lenders
30. Work on over 120+ loan modifications per month
Loan processor: National loan repair, wellington, FL 03/08-
12/08
31. Daily contact with Agents, Lenders, and clients answering all questions related to loans
currently in progress and informing Agents of any follow-up requirements.
32. Maintained detailed records of all contact with all parties. Included email sent and received,
telephone conversations, and hard copy correspondence.
33. Negotiate a lower monthly payment and a lower interest rate for client on a daily basis.
34. Demonstrate the ability to work with lender suspend foreclosure sale dates
35. Follow-up on clients inquires not immediately resolved.
36. Transmit loan modification packages to lenders
EXECUTIVE ASSISTANT: GREENSTREET INVESTMENT, FT LAUDERDALE, FL
05/07-01/08
37. Be responsible for heavy calendar management, requiring interaction with both internal and
external executives and assistants, as well as consultants.
38. Answer phones and direct all incoming calls to appropriate party promptly and efficiently
39. Communicate and handle incoming and outgoing electronic communications on behalf of the
President
40. Assist President with preparation of presentation materials
41. Review and summarize miscellaneous reports and documents; prepare background
documents and outgoing mail as necessary
42. Assist in pipeline/forecast preparation and management
43. Prioritize and manage multiple projects simultaneously, and follow through on issues in a
timely manner
44. Work closely with the President to coordinate and launch hard copy or email campaigns to
consultants, clients and potential clients.
SENIOR LOAN PROCESSOR, BLUEKAP FINANCIAL GROUP, TAMARAC, FL
05/06-04/07
45. Verifies, compiles, and types application information for mortgage
loans
Reference & Recommendations: Available Upon Request
46. Reviews residential loan application file to verify that application data is complete and meets
establishment standards, including type and amount of mortgage, borrower assets, liabilities,
and length of employment.
47. Recommends that loan not meeting standards be denied.
48. Calls or writes credit bureau and employer to verify accuracy of information.
49. Types loan application forms, using computer.
50. Calls specified companies to obtain property abstract, survey, and appraisal.
51. Informs supervisor of discrepancies in title or survey. Submits mortgage loan application file
for underwriting approval.
52. Types and mails approval and denial letters to applicants.
53. Submits approved mortgage loan file to MORTGAGE LOAN CLOSER
54. Records data on status of loans, including number of new applications and loans approved,
canceled, or denied, using computers
Education
BACHELOR OF SCIENCE: COMPUTER NETWORKING
ITT TECHNICAL INSTITUTE DECEMBER 2008 PRESENT
GPA: 3.4/4.0
License
LICENSE TYPE: LOAN ORIGINATOR
STATE: FLORIDA LICENSE NUMBER: LO10360
Reference & Recommendations: Available Upon Request
Contact this candidate