Customer Service Manager
Resume:
David E. Lawrence
Fort Lauderdale, FL 33304
SUMMARY OF QUALIFICATIONS
Over 10 years of diversified experience in sales, marketing and public relations.
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Excellent written and oral communication skills.
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Strong analytical and problem solving abilities.
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Assertive leader who identifies easily with co-workers and clients.
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Professional, enthusiastic and hands-on approach to all work-related demands.
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PROFESSIONAL EXPERIENCE
2011-2013 LANIER PARKING SOLUTIONS, FORT LAUDERDALE, FL
Customer Service/Maintenance Associate
Customer Service Representative in corporate office parking garage servicing Bank of America in
downtown Fort Lauderdale Florida. Directly responsible for all transactions reflecting both tenant and
daily visitor usage. Handling disputes, billing questions, reserve parking rights and visitor use of this 500
car capacity 5 level parking facility. In addition, responsible for daily maintenance. Inspecting entire
garage each morning for any refuse improperly thrown away. Maintaining all entrance ways and all
landings surrounding each of the elevator entrance areas on all 5 floors. Keeping and maintaining all fire
stair wells ….clean, free of any refuse ...all lighting performing up to code. Protecting the integrity and
cleanliness of all signs posted throughout the facility dictating driving instructions, safety procedures,
MPH, ceiling height limits and handicap parking Insuring that each and every corporate officer, upon
entering this parking facility servicing their corporate office building pass through the entrance gates and
are met with a safe, clean and orderly passageway to their appointed parking area.
2002-2011 PERSONAL ASSISTANT/PROPERTY MANAGEMENT
Owner/Operator
Managed multi-private properties for various clients in Fort Lauderdale. Responsible for rental, upkeep
and all improvement projects for said properties. Addtionally, responsible for day-to-day management
of several clients business and personal affairs.
2000–2002 GOOD NEWS CAFE, WOODBURY,CT
General Manager / Personal Assistant
General Manager and public relations assistant for Chef Carol Peck and her award-winning Connecticut
based restaurant. Responsible for all daily operations including scheduling of staff; managing
reservations; payroll and banking transactions and the planning and supervising of private corporate
dinners, weddings and other community and special events. Arranged guest appearances on television
(Martha Stewart), magazine interviews, radio spots, print ads and other media promotions to enhance
public awareness of the restaurant and Chef Peck’s culinary mystique. Acted as liaison between Chef
Peck and her editor/ publisher for several of her books and other ongoing writing projects.
1998-2000 THE BRUCE PORTER COMPANY, NEW YORK, NY
Executive Assistant
Assistant to owner of this privately run fund-raising consulting firm. Managed fundraising events for non-
profit clients in the New York City area. Organized event activities, including the drafting and editing of
acceptance speeches given by corporate sponsors and honorees. Retained and managed
entertainment and catering vendors for events. Monitored the mailing of event invitations, followed by
making all follow-up sales calls to secure donations and attendance to all fundraising events.
1995–2000 CREATIVE SERVICES, INC., WESTPORT, CT
Personal Assistant/Office Manager/Market Research Associate
Responsible for devising market research and promotional campaigns for this medium sized advertising
company. Actively sought out new accounts and rejuvenated existing client strategies. Managed all
aspects of daily office activities and staffing. Personal assistant handling all personal matters including
financial, social and domestic issues. Divided my time accordingly as needed.
EDUCATION
B.A. Sociology / Political Science, University of California, Santa Barbara, CA
Worked towards M.A. in Education,Mercy College, New York, NY
REFERENCES
Available upon request
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