Customer Service Manager

Michael A. Schramm

** ******** *****

Staten Island, NY 10312

908-***-**** 718-***-****

E-mail: *********@***.***

SKILLS: Proficient in Windows 98, NT, 2000, Professional, XP, Microsoft Office, Internet; Configure, maintain and troubleshoot Microsoft Windows Networks; Work exceptionally well under pressure; Quick learner; Excellent Organizational skills.

EDUCATION:

2003-2004 Cittone Institute Edison, NJ

Network Systems Administration

EXPERIENCE:

2005 - 2012 Taylor Oil Company Somerville, NJ

Dispatcher

Responsibilities included but not limited to receiving calls and dispatching oil drivers as needed, Payroll entry into database, GPS reports and daily dispatch sheets.

2008 - 2008 Federal Express, Inc. Edison, NJ

Courier

Ability to maintain the commitment of delivering and picking up packages along with providing exceptional customer service. Assist customers face-to-face and over the telephone concerning packages and other FedEx services.

2007 - 2008 Aggressive Hobbies of SI, Inc. Staten Island, NY

Owner

Owned and operated retail business specializing in radio controlled vehicles, including the sale and service of RC cars, trucks, boats and airplanes.

2004 - 2005 Raymond of New Jersey, LLC. Union, NJ

Dispatcher

Received service calls and dispatched technicians as needed. Maintained database. Ensured daily operation was running efficiently.

2002 - 2003 Tri-Lift New Jersey, Inc. Edison, NJ

Service Writer/Dispatcher

Received and dispatched service calls accordingly for a fast paced, professional environment. Processed and entered all service billing. Assisted service manager with various daily functions, to ensure a smooth running operation.

1999 - 2001 Atlantic Express Transportation Corp. Philadelphia, PA

Operations Supervisor

Managed a fleet of 200 buses and 175 drivers. Daily responsibilities included ensuring the safety of over 600 school children, entering daily payroll reports and operation sheets as well as responding to inquiries from customers, parents and school district personnel. Represent company at Workers’ Compensation and union grievance hearings. Ensure that daily operation is running efficiently.

VOLUNTEER / COMMUNITY:

Boy Scouts of America – Pack 6 - Den Leader / Treasurer Staten Island, NY

References furnished upon request

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