Customer Service Mental Health

Cass Gray, MS, QMHP

**** ********* ***** ******* *******, GA 30331

Phone: 770-***-**** Email: *********@*****.***

***Passed National Counselor Examination 5/2013 - Awaiting LPC Licensure

Confirmation***

SUMMARY

Extensive senior level administration and experience; management and

direction of projects and programs; coordination and management of staffs

to facilitate stability and positive change in individuals, families,

organizations and communities; Human resources experience including

recruiting, staffing, payroll and record management; Budget

preparation/analysis and grant writing; financial management; contract

administration and procurement; accounts payable and receivable; technical

writing. High-functioning, multi-faceted, effective producer.

SPECIAL TRAINING/INTERESTS

Homeless/Housing; HIV/AIDS; Mental Health; Substance Abuse; Crisis

Stabilization; Wrap-Around/Intensive Family Services; Comprehensive

Assessments; Intake/Discharge/Treatment Planning; Adults, Adolescents, and

Children.

Windows/Apple proficiency; Excellent written and oral communication

skills; Outstanding leadership and management.

CLINICAL EXPERIENCE

Mental Health Clinician ACT Team Easter Seals

April 2012 - June 2013

. Conduct ongoing intake and assessments to determine appropriate level of

care.

. Provide mental health services to adult individuals with severe and

persistent mental illness including crisis interventions.

. Develop and implement treatment plan, track progress, and update as

necessary including discharge.

. Submit accurate and timely authorizations/reauthorizations and manage

records/documentation.

. Seek, develop and maintain relationships to generate new and sustain

existing business.

. Develop and implement marketing strategies to assist customers in

understanding services.

. Provide follow up to potential agencies to answer any questions during

decision-making process.

. Work to ensure partner agency satisfaction at all times.

Program Coordinator The Living Room Atlanta, GA

July 2010 - April 2012

. Manage operations of HIV/AIDS homeless mental health program.

. Serve dually diagnosed clients presenting with Mental Health, Substance

Abuse, and/or Transgender.

. Supervise case management, support services, interns and volunteer

staffs.

. Ensure program compliance of all federal/state/local guidelines and

funding criteria.

. Conduct and oversee application, intake and discharge processes.

. Develop and implement program policies and standard operating procedures.

. Present program information to community providers, partners and

potential funding sources.

. Present HIV/AIDS and mental health education workshops and training.

. Coordinate and facilitate prevention and treatment groups for patients,

families, and potential clients.

. Complete monthly, quarterly and year-end reports internally and

externally to stakeholders.

. Provide program marketing and events coordination within community to

secure housing for clients.

Program Director Caring Works Atlanta, GA

August 2008 - June 2010

. Manage 209-Bed facility designed for homeless and/or chronically homeless

males and females who present with mental health, substance abuse,

HIV/AIDS positive, and/or low income.

. Provide direct therapeutic services to residents who present with crises.

. Supervise on-site and community-based therapists and case managers.

. Meet the recommendations and guidelines set forth by funding sources and

ensure program compliance.

. Prepare and present quarterly and annual reports.

. Provide supervision to Master level social work interns via Georgia State

University and Clark Atlanta University.

. Provide ongoing program planning, implementation, and evaluation.

. Serve as Agency-wide Policies and Procedures Committee Chair, including

evaluating, writing, and changing policies and procedures as necessary

and as required.

. Provide excellent customer service to partnering and referring agencies.

Agency liaison.

Director of Counseling Services Terra Nova Center Stockbridge, GA

July 2005 - August 2008

. Plan, develop, staff, implement and periodically evaluate Department

of Counseling.

. Provide therapeutic individual, couples and family counseling to

community - children, adolescents, and adults.

. Provide life coaching and consultation.

. Conduct regular seminars and workshops promoting mental and emotional

health and stability in a variety of areas.

. Staff development and ongoing training (skills, sensitivity,

awareness, etc.).

. Complete intake assessments and individual service planning for

clients; maintain notes.

Rehabilitation Specialist Clayton County Board of Education WORKTEC

Jonesboro, GA

September 2000 - July 2005

. Manage the coordination and completion of TANF and judicial services

projects.

. Project planning, staffing, goal setting, evaluation, etc.

. Monitor and summarize progress of projects.

. Prepare and present weekly reports for upper management regarding

status of project.

. Project liaison for community agencies.

. Marketing and resource development.

. Facilitate job and client development and job placement

. Prepare proposals and grant writing.

Career Counselor Griffin Technical College New Connections to Work

Griffin, GA

January 1997- September 2000

. Provide individual and group vocational and educational counseling.

. Administer educational testing and career assessments.

. Evaluate appropriateness of current or future educational or

vocational goals.

. Match interests, skills and abilities with appropriate employment or

educational program.

. Facilitate educational groups including job search skills,

employability skills, and life management.

. Provide job development and placement assistance.

. Provide counseling to individuals who have experienced job loss, job

stress or career transitions.

. Supervise client and clerical work staffs.

. Provide hands-on technical training to procurement and administrative

support staffs to include market research,

procurement, file management, invoicing, reference checks, auditing,

budget/cost analysis, and contract close-outs.

. Professional mentoring and client advocacy.

Contract Positions

2004-2008

. Marriage and Family Therapist - Terra Nova Counseling and Consulting

Center

. Intensive Family Therapist - Turning Point/New Directions for Families

. Substance Abuse Counselor - Clayton County Community Service Board

. Assessment and Referral Counselor - Anchor Hospital

. Mobile Crisis Counselor - Anchor Hospital

EDUCATION

M.S., Counseling Psychology B.S.,

Sociology/Social Work

Capella University, Minneapolis, MN

Tougaloo College, Jackson, MS

September 2004 May 1996

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