Customer Service Manager

M ark Dahlen

**** *. ******* *****, ******, AZ **381

E-mail: **********@*****.*** Cell: 480-***-****

P rofessional P rofile

• Professional with over 30 years in Sales, Management, Supervision, Customer

Service and Warehouse Operations.

• Demonstrated leader with a motivational style and reputation for building and

retaining a highly motivated team environment.

• Goal and result oriented with an exceptional t rack record of meeting established

goals.

• Trained Sales, Customer Service and Warehouse personnel.

P rofessional Experience

I nside Sales Specialist, I EC Supply, Tempe, AZ

October 2012 – March 2013

• Inside Sales for a distributor of electrical and electronic control products for factory

automation.

• Products specified and sold included motors, controls, photo electrics, proximity

sensors, power supplies, industrial cabinets and wi ring products.

N ight Auditor/Supervisor, Guest Services I n te rnational, Paradise I nn, M t.

R ainier, WA

May 2012 – October 2012

• Night auditor for 121 room historic Paradise Inn, M t. Rainier, Washington.

• Conduct nightly audit to balance revenue with credit card and cash receipts for hotel,

d ining room, café’ and gift shop in excess of $50,000.

• Balance nightly 13 cash banks with values exceeding $3000.00. Verify drops.

• Produce daily excel report detailing all revenues and guest counts for each business

u nit.

• Welcome and check in late arriving guests. Provide information helpful information

about the

• hotel, amenities, hiking t rails and directions. Thank and check out early departing

guests.

• Provide exceptional customer service.

• Trained management, backup and emergency night auditors.

F raud P revention Agent, D iscover Financial Services, Phoenix, AZ

June 2011 – January 2012

• 4 week college credit course in fraud prevention policies.

• Call Center environment.

• Answering inbound and processing outbound calls. Detect and verify

f raudulent or suspicious activity on cardmember accounts.

• Analyzed cardmember accounts and released from security alert status upon

determining no fraud was present.

• Closed fraud, lost/stolen accounts with proper documentation for

i nvestigations department.

Branch Operations Manager, I n te rstate Elect ric Company, Phoenix, AZ

July 2005 to July 2009

• Organized and setup new warehouse for a sign, lighting and graphics

d istribution company.

• Designed stock and bin locations for over 4000 inventory i tems.

• Received incoming shipments in to computer system, verified pulled

orders, performed daily cycle counts, researched and resolved

d iscrepancies.

• Organized and supervised yearend inventory.

• Trained and managed warehouse/delivery drivers and inside

sales/customer representatives.

• Daily credit card and cash balancing.

B ranch Operations Manager, M ina r i k Automation and Control,

P hoenix, AZ

M ay 2001 to April 2005

• Purchased all inventory i tems, established stock levels, processed all

vendor returns, repair orders and annual stock rotations.

• Specified and sold a complete line of high tech machine automation

p roducts.

• Reviewed cycle counts, inventory discrepancies and performed semi-

annual inventory.

• Managed and t rained 4 warehouse, 3 inside sales/customer service

representatives and 4 outside salesmen.

• Full P&L responsibility.

• Previously worked for this company from 1979 to 1998 as purchasing

manager, credit manager and Branch Manager in San Jose and Phoenix.

Volunteered in the Banner Thunderbird Hospital “Thunderdog” dog therapy

p rogram.

The program is dedicated to making patients hospital stay as pleasant as

possible. My dog teammate and I worked with all patients from pediatrics to

geriat rics.

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