Customer Service/Computer Skills

Elsie Arteaga Cell: 407-***-****

***** ****** ***** *** ************@*****.***

Orlando, FL 32824

Career Overview

Dedicated customer service representative motivated to maintain satisfaction and contribute to company success. Highly enthusiastic customer service with professional experience.

Core Strengths

• Strong organizational skills

• Telephone inquiries specialist

• Customer service expert

• Adaptive team player

Accomplishments

• Customer Assistance

• Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

• Customer Service

• Researched, clamed and rapidly resolved client conflicts to prevent loss key accounts.

• Customer Interface

• Greeted customers upon entrance.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

• Database Maintenance

• Assisted in the managing of the company database and verified, edited and modified members’ information.

Work Experience

Car Customer Service Representative – Call Center 06/2010-02/2013 Orlando, FL

Avis Budget Group Rental Cars

Prevented store losses using awareness, attention to detail and integrity. Work as a team member performing product assistance and cleaning. Managed quality communication, customer support and product representation. Serve as the company’s only bilingual Spanish/English customer service representative. Successfully interact with customers and retail buyers to expedite orders.

Educational Background

High School Diploma: Colonial High School 2010

Orlando, FL, Orange CO

Coursework in Business Administration and Organizational Development Coursework in Business, Marketing and Communications.

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