Customer Service Training
Resume:
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Doris Tyson
Charlotte, NC 28215
**************@*****.***
__
OBJECTIVE: In quest of enriching an opportunity in the field of Human Services, with a
people oriented organization where I will be able to maximize my experience in Substance
Abuse inside a challenging environment for achieving all the goals of the corporation.
SKILLS
Case Management
Life Skill, outside of case management
12 Core Functions
Word/Excel
General office (10 key, data entry, dictation, filing, copying, faxing, typing and acct
payable)
Excellent customer service
EXPERIENCE
4/2008 - 2/2010
RESIDENTIAL COUNSELOR UNITED TREATMENT FACILITY
Charlotte, NC
Assist with dressing, food preparation, social and community activities,
Monitor progress and assist with treatment plans, Engage residents in
routines of daily living Maintain a safe and secure environment for
Residents. Provide encouragement and support to residents with the
Educational and therapeutic programming.
2/2007 - present
SUBSTANCE ABUSE COUNSELOR HOPE HAVEN
Charlotte, NC
Assists the Clinical Coordinator in all phases of operation and implementation
of policies Regarding the program, and is responsible for management of the
Program in the Supervisors absence. Provide Emotional stability, maturity, warmth,
Openness and the ability to work effectively with a diverse, indigent population, also
Provide Working knowledge of the principles and techniques in the counseling of each
Resident.
3/2005 - 2/2007
CSR IRMC
Charlotte, NC
Inbound call center representative for Dominion Gas account. Assist
with training and coaching new and seasoned employees. Assist with
mentoring agents that are in apprentice bay. Provide customer service
support for Dominion Gas Connections when requested by management.
11/2004-3/2005
CSR CIGNA Healthcare
Charlotte, NC
Assisted customers with claims and healthcare benefits. Explained
coverage plans and handled customer escalations. Provided training on
help desk applications and processes.
EDUCATION
Central Piedmont Community College
Substance Abuse
Charlotte, NC
Training
Mcleod Addictive Disease Center Professional Training Series
Charlotte, NC
Secret Keeping
The Family Dynamics of Addiction
Empowering Therapists With Spiritual Tools
Drugs And Crime
CPR Training
CPI Training
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