Sales Administrative Assistant
Resume:
Erin Kilian-Sapp
**** ****** ****, *********, ** 94513
*********@*******.***
Employment Administrative Assistant/Client Services
Experience Cambiati Wellness Programs, Walnut Creek, CA
November 2009 – Present
Troubleshoot any client questions or complaints in timely manner
Facilitate e-mail correspondence with clients, business partners,
and co-workers
Create monthly sales tax reports to ensure sales tax collected is
paid on time
Develop new employee training handbook and office protocols
and procedures
Prioritize and delegate tasks among client services team
Develop policies and processes to establish company norms for
client services team
Maintain proper stock of office supplies
Establish product quantity minimum and maximum levels and
maintain proper stock for client needs
Purchase product for retail store and develop process for special
product orders for clients
Establish and maintain relationship with product supplier to
obtain knowledge of products and status of orders
Create monthly commission invoices for service partners
Direct CambiatiCleanse class registration, set-up, and
organization
Counsel clients on flagship program principles for practical life
application
Research new information in health and wellness field to stay
current in knowledge for client questions
Develop class curriculum for children’s health program and
“graduate” program
Customer Sales Associate
Banana Republic, Brentwood, CA
August 2009 - February 2010
Achieved personal sales and charge goals by aiding customers
with specific style questions
Acquired knowledge of new products through fabric and clothing
research and personal purchase/use
Elicited customer loyalty by creating client relationships through
knowledge of product
Substitute Teacher
The Holland Group, Dickson, TN
January 2009 – March 2009
Assisted in implementing county-wide school policies
Aided students with classroom curriculum and personal situations
Taught literature, math, English, and science
Resident Assistant – Kendall Hall
Harding University
August 2007 – December 2008
Organized and maintained documents for the Resident Life
Coordinator
Conducted floor meetings to familiarize residents with University
procedures, policies, campus resources, and disseminate
information
Educated residents regarding rights and/or violations of
university and residence hall policies
Mentored students
Sales Associate
Fashion Bug, Dickson, TN
June 2006 – August 2007
Customer sales emphasizing in customer satisfaction.
Achievements included exceeding daily sales and charge goals
and achieved highest ADS (Average Dollar Sales)
Promoted new sales items and trends
Trained and managed new employees
Customer Sales Associate
The UPS Store, Dickson, TN
June 2003 - January 2005
Performed business operations for customers including
organizing, copying, faxing, and shipping documents and
merchandise
Organized and managed large projects until completion
Resolved customer complaints
Bachelor of Business Administration in Management
Education
Graduated Magna Cum Laude: Harding University, Dec. 2008
Harding University, Searcy, AR, GPA 3.76
Academic scholarship 4.0 GPA
Attended Leadership Seminar to increase knowledge of management and
leadership skills in the workplace.
MS Word, Excel, Power Point, Internet Research, various copy machines,
Computer Skills
fax machines, cash registers, and telephone equipment
Mentors teens girls and volunteers with youth organizations
Other
Co-directs conference for teen girls where they have an opportunity to
connect with and learn from other teen girls and women mentors
Member of:
Phi Eta Sigma National College Freshman Honor Society
Delta Mu Delta National Business Honors Society
Contact this candidate