Customer Service Accounts Payable

Melany O’Neal

**** ********** *****

Pleasanton, CA. 94588

Tel: 530-***-****

Email:************@*******.***

Summary: Accounting and Benefits Administrator supporting and managing services for fast

paced office operations, including superior customer service, strong attention to detail,

ability to prioritize multiple tasks effectively to maintain service standards. Resolve

conflicts, possess exceptional communication and interpersonal skills.

Knowledge/Skills: MS Office Suites, ADP, QuickBooks software, Excellent customer service and

knowledgeable with Workterra, webcobra, UHC, Express Scripts, VSP system.

Understanding of basic insurance and employee benefits. Strong and accurate

analytical and mathematical skills, Attention to detail.

Professional 2007- 2013 February : EBS Benefits

Experience: Client Support Eligibility Specialists / EDI Rep.

• Determine and maintain member and dependent eligibility for healthcare

benefits

• Review weekly report from carriers after weekly electronic file was sent to

determine eligibility, reinstatement and terminations of healthcare coverage

was submitted correctly.

• Process urgent manual enrollment for members or dependents to carriers

• Verify and maintain employee vital information

• Ensure all dependents reaching max age are mailed full time student

verification requests

• Assist member with any eligibility benefits issue

• Develop and understanding of our customers, their needs, and how individual

work contributions to overall success

• Work with guidance to respond to the needs of customer promptly

• Review/audit EDI eligibility data to carriers and resolve any related issues.

Miscellaneous projects as assigned.

2005-Nov- 2007-February: Benefits Risk & Management

Accounting Assistant

• Responsible for entering daily payments for each retiree participant to

QuickBooks & Travis system for cobra payments.

• Review & process manual check requests for over payment and terminated

participants. Process NSF check and issue invoice for participants

• Reconcile participant account to assure payment is posted correctly

• Making electronic Deposit, after entering payment to the system.

• Helping Customer support for any issue regarding participant payments.

• Running a daily year to date report daily, Run Monthly Open Invoice report for

Customer Support. Prepare monthly billing.

2005-July –Nov-05: United Christian Centers

Accounting Assistant

• Responsible for accounts payable functioned, batching, coding and entering

invoices. Apply bank deposit & Bank reconciliation, Prepare invoices for the

customers. Reconcile bills. Responsible for semimonthly payroll function,

which includes reviewing and correcting time sheets.

Provide a variety of financial, accounting duties for preparing, maintenance and

process accounting record. Assisting executive director for variety of administrative

duties.

•

2000-May 2005: Lionel Henderson & Co, Inc.

Payroll Clerk

• Process bi-weekly payroll which includes: Supervising, reviewing, correcting

and keying employee timesheet data. Keying personnel payroll-related data changes,

transmission of payroll to ADP, and monitoring the mailing of payroll to remote

locations.

• Verify employee time sheets for accuracy of billable hours pertaining to

government contracts.

• Produce various payroll related reports by pay period, monthly, quarterly

and/or annually. Monitor and update 401(k), employee data and information.

• Review and verify deductions for employee benefits, provide detail reports to

support monthly payment of various benefit vendors’ invoices.

• Review LHC W-2 and 1099 documents on an annual basis; prepare clients’ W-

2 and 1099. Reconcile payroll withholding accounts and other miscellaneous

amounts to general ledger.

• Provide back-up receptionist duties as required (during breaks, lunches, etc.),

which includes answering and routing incoming calls, greeting clients, maintaining

appointment scheduling, sort incoming mail and prepare outgoing mail. Special

projects when required.

Accounting Clerk:

• Pay Bills/Assign General Ledger Account, Reconcile Travel report for General

Ledger, Audit A/P Invoicing report and Audit A/R Payment Received report

• Make Travel Arrangements for employees, Preparing Travel Expenses for

employees. Handle all issues concerning Accounts payable, Reconciled Bills

REFERENCE: Available upon request.

Melany O’Neal

3585 Ballantyne Drive

Pleasanton, CA. 94588

Tel: 530-***-****

Email:************@*******.***

Contact this candidate