Customer Service Registered Nurse
Resume:
To Whom I t May Concern:
I have been with Advantage Consulting Group formerly known as Advantage
Mortgage and Financial Services for more than two years and involve in the Loan
Modification process as a Relationship Manager. I am familiar with both Request
for Modification application and Making Home Affordable Modification application
and all supporting hardship documentation within those packages. Through this
t ime management is necessary in that all lender deadlines are met with integrity
and quality. Both my PC (Microsoft Excel, Word and Office) and customer service
s kills are very seasoned. Both verbal and wri t ten communication skills are
required in thoroughly communicating with the Lender’s Loss Mi tigation and out
client to ensure all required documents are obtained and received by all and that
both customers are satisfied.
I look forward to meeting with you to further discuss my qualification and thank
you for your consideration.
Sincerely,
Maria L iezel Jimenez
8762 Pinehammock Ct, Phone 904-***-****
Jacksonville, Florida **********@*****.***
32244
Maria L. Jimenez
Objective To obtain a professional position within the Mortgage Services Industry.
Professional A client driven professional with strong communication, customer service, and analytical
Summary skills proficient in Microsoft Outlook, Word, Excel and relationship management skills.
Professional Advantage Mortgage & Financial Services March 2010 – Present
Experience Jacksonville, Florida
Customer Service Relationship Manager
• Build and maintain positive relationship with the client and lender’s loss mitigation
to determine best workout option and alternative to prevent foreclosure.
• Compile work out package through the collection and review of income and other
financial documents such as paystubs, Bank Statement, 4506T, Dodd Frank and
any other required documents to ensure hardship package is complete and
accurate.
• Effectively communicate with both client and lender’s negotiators through strong
written and verbal communication skills
• Analyze, audit and reconcile lender, client issues both timely and accurately
• Satisfy established Management goal and Lender deliverables
Quality Care of Florida Inc, February 2004 – June 2009
Jacksonville, Florida
CNA
• Responsible to provide quality nursing care to residents by providing individualized
attention to attain the highest practical physical, mental, and psychosocial well-
being,
• Responsible for contributing to the care planning process by providing the charge
nurse or other care planning staff with the specific information and observation of
the resident’s needs and preferences.
• Responsible to assist in maintaining a safe, neat, and clean environment and
support an atmosphere that promotes a homelike environment.
Fuji Xerox October 2001 – December 2003
Manila, Philippines
Accounting Clerk
• Responsible for providing accurate accounting records of inventories, ensure all
transaction of receipts and issuance are charged and posted to proper accounts
and maintain monthly reconciliation.
• Responsible for the cost accumulation of machines and other activities related to
re-manufacture or refurbished.
• Coordinates to Material Management Dept (MMD) regarding on machines
turn-over, prepares monthly expenses, labor reports and to the customer orders.
Education • University Of Makati, Makati Philippines 1994 – 1998
Bachelors of Science in Accountancy
• Taguig National High School 1990 -- 1994
Reference
Mr. Greg Baxter - Relationship Manager
PNC Mortgage
Ms. Maryann Castro - Registered Nurse
Orange Park Medical
Ms. Gabrielle Mendhi - Administrator
Quality Care Of Florida
Ms. Myra Garabiles - Registered Nurse
St. Vincent Medical
Hospital
Contact this candidate