Customer Service Manager

ARMANDO LOPEZ

**** * ****** ***

Lake Alfred, FL, 33850

Mobile: 863-***-**** or 863-***-****

**************@*******.***

OBJECTIVE A challenging position with an organization which values hard work ethics, team

work, and professional workers with the ability to grasp new tasks quickly and

efficiently, diverse experience and training.

SUMMARY OF

QUALIFICATIONS

• Fluent in English and Spanish.

• Demonstrated excellent customer service skills.

• Self-motivated team player, eager to develop new skills and become a

valuable employee.

• Ready to produce accurate work attending client needs to ensure customer

satisfaction and increase sales.

• Coordinated the move of machinery of a 150,000 sq. ft. plant, when it

went to shut down.

SUPERVISION AND

MANAGEMENT

• Assistant Warehouse Supervisor.

• Supervising production, quality and supervised production employees

• Branch manager of a Staffing agency.

• Responsible for branch sales and expenses.

• Supervised and trained over 65 individuals.

• Counseled personnel concerning their performance, attitude, and their

professional development.

• Experienced working with difficult situations including client complaints.

• Attended meetings to report business performance.

• Made sure all personnel followed the Safety Guidelines.

OFFICE OPERATIONS

• Maintain employee records and paperwork in accordance to company

policies and applicable laws.

• Updated and maintain branch payroll.

• Answered phone.

• Knowledgeable with specialized computer systems in an office

environment such as Word and Excel.

• Prescreened and interviewed potential employees.

ARMANDO LOPEZ

CUSTOMER SERVICE

• Hired and placed employees based on clients need.

• Provided Staffing services to current clients.

• Conducted sales of company services.

• Develop customer relationship with potential clients.

• Followed up with clients to ensure customer satisfaction at all times.

MAINTENANCE AND

ASSEMBLY

• Performed maintenance in machinery and buildings.

• Performed a wide variety of electrical, plumbing, troubleshooting,

pneumatics and hydraulics maintenance.

• Operated forklift, Drexel, Steinbeck (side loader), electric power lift

(crown) – certified and re-evaluated as of April 2006.

• Operated automatic and no automatic tools such as riveter, screw gun and

nutrunner.

• Set-up and performed routine maintenance on intricate and complex

machines in production area.

• Assembled parts of gauges, as part of a production line.

• Calibrated gauges and compared them to masters to determine the

adjustment needed.

• Trained in Lockout/Tag out

EMPLOYMENT

HISTORY

• Assistant Warehouse Supervisor, Dole Berry Company, Winter Haven Fl

• October 22, 2012-Present.

• Branch Manager, PHR Staffing Solutions, Lake Wales, FL, September

2008 – October 19, 2012

• Ametek, U.S. Gauge, Bartow, FL, January 1994 – April 2008.

o Facilities Maintenance Supervisor (May 2007-April 2008)

Assumed this role after Facilities Performance Leader was laid

off)

o Machine Set-Up and Preventative Maintenance - March

1998 – April 2008

o Calibrator –September 1994 – March 1998 (promoted to

advanced in 1999)

o Production Assembler – January 1994 – September 1994

• Quality Control Manager, Bartow Food Company, Bartow, FL, 1992 - 1994

EDUCATION

• High School Diploma, Auburndale High School, Auburndale, FL, 1992

• Electricity I, II, and IV; Travis Technical Center, Lakeland, FL, 2003

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