Customer Service Manager
Resume:
David E. McInnis
th ST Jacksonville, FL 32208
**********@***.***
Objective
Sales Associate, Assistant Management or Management position allowing me to use and demonstrated my
organization, customer service, communication, and management skills proven by 15 years of successful,
self employment.
Profile
Motivated, personable business professional with multiple college degrees and a successful 15 year track
record of small business ownership. Talent for quickly mastering technology as well as quickly mastering
new technology. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed
to handling sensitive, confidential records. Professional background demonstrating history of producing
accurate, timely reports and meeting stringent company policies and company guidelines. Works well with
helping solve customers’ issues and closing the sale.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent,
demonstrates ability to easily transcend cultural differences. Thrive in deadline driven environments.
Excellent team building skills. Excellent training skill.
Skills Summary
Retail Computer Store Opening / Closing
Management Savvy Front Office Operations
Interviewing Customer Professional Presentations
Recruiting Service Sale Training
Sales Scheduling Job Coaching
Real Estate Sales Marketing Recruiting
Property Business
Management Planning
Supervisor
Professional Experience
Management: Training/Store Operations
Recruit, hire and train new employees.
Authorized to adjusted sells for employees under company guidelines
Design and conduct training classes for new employees and continued sales training.
Set employees goal and objections
Supervise employees according to company policies and guidelines
Rapidly learn and master varied computer programs to train employees efficiently.
Organize and manage business meetings as well as establish and maintain control
Customer Service/Marketing/Problem Solving
Oversee front office operations and provide impeccable customer service:
Built a clientele supported by 60% referral business.
Develop and implement strategic marketing plan for my business:
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Launched two successful small businesses, one first year with minimal overhead.
Create special promotions, write/design print and outdoor advertising, and coordinate all media
buying.
Business ownership EXPERIENCE
Manage all aspects of day to day operations as multi site owner.
Employee scheduling for busy for DJ business and company. Supervision of a total of eight
employees.
Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Compliance with all required state laws.
Write and maintain business plan, Create monthly sales goals and profit statement
Strong leadership skills with significant managerial experience
Comprehensive knowledge of practices and principals of risk management
Real Estate license and Property Management
Employment History
Owner/Operator, 1980 to Present
The Ink spot – Bremerton, WA
Owner/Operator, 2003 to 2007
NiteLife Military Entertainment – Huston, TX
Area Manager/Trainer, 2001 to 2003
the good guys – Silverdale, WA
Assistant Manager/Trainer, 1997 to 2001
anchor property managemnet – Silverdale, WA
Property Manager, 1998 to 1999
Centurty 21 Real Estate – Bremerton, WA
Real Estate Agent (Realtor), 1991 to 1998
Education
GRAND CANYON UNIVERSITY– Phoenix, AZ
Masters Degree in Special Education
(Working on obtaining my special education certification)
THE AMERICAN BOARD FOR THE CERTIFICATION OF TEACHER EXCELLENCE –
Washington, DC
Special Education Certification Program
UNIVERSITY OF PHOENIX – Online
Bachelors of Art in Business
WESTERN INTERNATIONAL UNIVERSITY – Online
Associate of Arts in Business
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