Customer Service Sales

DEBORAH ARISTOR

CURRENT ADDRESS: **** ********* **, *********, ** 34746

**************@*****.***, 407-***-****

EDUCATION

Clark Atlanta University, Atlanta, GA Graduation: May 2010

B.A. in Business Administration

Concentration: Supply Chain Management Minor: French

Study Abroad: American Business School, Paris, France Fall 2008

W

ORK EXPERIENCE

SunTrust, Customer Service Representative-Orlando, FL 2013-Present

• Handle a large number of inbound calls from clients in a performance driven environment while looking for

sales referral opportunities for personal banking products and services

• Resolve problems and complaints clients may have about banking products and services

Convergent, Customer Service Representative-Atlanta, GA 2012-2013

• Handle a large number of inbound calls in an energetic environment

• Receive, process, and post payments on customer accounts

• Provide effective and timely resolution of a range of customer inquiries

• Strive for one-call resolution of customer issues

• Demonstrate best judgment in the disbursement of adjustments and credits

Premium Express Processing, Debt Collector-Atlanta, GA 2012

• Responsible for contacting delinquent customers regarding their unpaid bills

• Received payments and posted amounts paid to customer’s accounts

• Arranged for debt repayment and established repayment schedules, based on customer’s financial situation

• Handled 1st and 3rd party accounts

QikStar Freight Services, Receptionist- Atlanta, GA 2009-2012

• Provided administrative/secretarial support such as answering, screening and routing phone calls to

appropriate party

• Responded to client inquiries and answered questions from walk-in customers

• Maintained and organized office supplies and equipment

• Received, sorted and distributed mail, and courier deliveries freight shipments

TJ Maxx, Sales Associate- Atlanta, GA 2010

• Managed cashier activities in the areas of purchasing, returns, and exchanges, and enforced store policies.

• Handled customers and carried out cash drawer reconciliation tasks.

US Department of State, Advertising Intern- Atlanta, GA 2009

• Collaborated with team members to create project logo, slogan, and the design for the flyer to enhance agency

awareness throughout the Atlanta University Center

• Created a facebook and myspace page to promote up and coming events

Sea World, Sales Associate- Orlando, FL 2008

• Balanced $3,000 in cash receipts against sales receipts daily.

• Assist in floor moves, merchandising, display maintenance, and housekeeping

Clark Atlanta University, Office Assistant- Atlanta, GA 2007

• Assisted in operating one of the residential facilities during non visitation periods

• Provide administrative/secretarial support for the department such as answering telephones, direct calls, take

messages, compile, copy, sort, and file records of office activities, business transactions, and other activities.

SKILLS

MS Office- Excel, Word, Access, Publisher, Powerpoint, Outlook, Adobe-Photoshop, Pro Typing Speed: 60 WPM

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