Project Manager Management

SHASHANK SHEKHAR KARAN

Mobile: +91-990*******; E mail: *********@****.**

CAREER OBJECTIVE

Seeking a challenging Techno Functional position in Telecom/IT domain as Manager/Sr. Manager/Delivery manager role

while integrating Leadership and Management skills, enhancing Organizational objectives & performance, along with

professional growth to a Senior Management level.

PROFESSIONAL SUMMARY

Having extensive exp. of 10+ years in Telecom & IT domain for delivering projects.

Experience in OSS Service Fulfillment, Service Assurance, BSS Billing, Mediation, rating, Roaming and "Strong Telecom

project delivery background.

Experience in Solution architecting, impact assessment, requirements analysis, gap analysis and identifying areas of

optimization/improvements.

Experience of having managed business process definition and optimization in several projects independently.

Responsible for managing projects involving both in house and 3rd party implementations, with E2E project life cycle

implementation (i.e. feasibility/project definition, Analysis of Business Requirements, clients Facing, Process Modeling,

Design, Initiation to Closure of project). Managing completion of project under the pressure of fast paced, time sensitive

environments.

Experience in design/development/implementation of telecom B/OSS applications and processes including modules like

Billing, Rating, Configuration, Payment, Provisioning, Operation, MIS, and CRM.

Knowledge of industry standards such as TM Forum NGOSS–eTOM, SID & ITIL Process.

In depth Project Management/Delivery Management experience in cluding feasibility study, Planning, Design, Resource

Utilization, Stabilization,costing etc

Additional Excellence in Client Interaction, CXO relationship, SDLC, Issue Resolution, Delivery related to Process &

Procedures, Project Metrics, Time Management, Interpersonal and Coordination Skills.

Experience in Agile, Iterative & Waterfall Models in terms of concept and implementation.

CORE COMPETENCIES

Project Management People Management Sol. Designing & Architecture

COTS OSS/BSS E2E designing of OSS/BSS applications Strong Analytical skills

Team Handling Resource Utilization Requirement Capturing and

analysis

Strategy Planning IT Skill Development & Training HLD & LLD Documentation

Customer Interactions Vendor Management & Budgeting Risk Assessment/Analysis

TECHNICAL SKILLS

- COTS BSS : BSCS 6.1, Unicorn 6.0, CABS 2000

- COTS OSS : Cisco Prime Fulfillment OSS Suite (Certified)

- Project / Delivery Management : MS Project 2007, MS Office tools, XPlanner

- Operating Systems : Windows 98/2000/XP, Linux, Sun Solaris 9,

- Languages : PL/SQL, UNIX Shell Scripting, HTML, VB Script

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- Databases : Oracle 10g,MS SQL Server, MS Access

- Tools : MS Visio, FP Estimation, Requisite Pro, DRTT,TOAD,ETL

PROFESSIONAL EXPERIENCE

Company Name Designation Duration

WIPRO Ltd., Bangalore (India) Technical Lead Feb’2008 – Till Date

IBM India Pvt. Ltd., Bangalore (India) System Engineer Mar’2007 – Jan’2008

BPL Telecom Pvt. Ltd., Bangalore (India) System Analyst Aug’2005 – Mar’2007

IDEA Cellular Ltd. Delhi (India) Sr. Executive – IT Mar’ 2004 – Jul’2005

BSES Ltd. Delhi (India) Programmer Oct’2003 – Mar’2004

Escorts Group., Faridabad (India) Team member Mar’2003 – Sep’2003

PROJECTS UNDERTAKING

Organization: WIPRO Ltd.

Project Name: (1) WEBEX11 High Touch Provision Oct’12 to Till date

Role: Technical Lead/Project Manager

Location: Bangalore, India

Responsibilities:

Handling the integration part with Cisco Prime Fulfillment suite and do the developments activities for activation and

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Provisioning for various services.

Managing team of 7 guys in respect of development, implementation, designing of WEBEX high touch é provisioning.

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Understanding customers requirement and prepare Business function Mapping, Completely capture customers’

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requirements and add constructive feedback and advice during requirements gathering.

Organize and lead Workshop & requirements facilitation sessions.

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Perform proactive risk management.

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Manage and Facilitate communication related to the project with customer.

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Manage expectations of project team members and customer.

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Monitor and report on project progress to management using WSR (Weekly Status Reports) reports and PMR

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meetings.

Involved at initiation of project like reviewing SOW (Scope of Work) to achieve sign offs from the client in time.

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Conducting the status meetings documenting the issues, dependencies, root cause analysis and resolving them.

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Managing the deliveries of the projects to the client with optimum Cost and Time.

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To ensure all issues are Resolved and escalated as per escalation plan.

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Ensure acceptance of deliverables from the customer.

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Responsible for Day to day project management activities including managing the IPMS

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(Integrated Project Management.

Environment:

Cisco Prime Fulfillment OSS suite, SOAP, Java/J2EE, Oracle PL/SQL, Oracle 11g, Microsoft Project 2007,

Gantt Chart, Dashboard

Project Name: (2) Intelsat iONE (UK) Jan’12 to Oct’12

Role: Technical Lead/Project Manager

Location: Reading, United Kingdom

Responsibilities:

Handling a complete E2E planning & transformation of the existing legacy ATM network into an IP/MPLS based NGN

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Network.

Managing a team of 8 guys in terms of development, testing, implementation, designing etc.

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Responsible for dealing with clients for defining the scope of the project, clarify the system specification and come up

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with AS IS & TO BE Scenarios.

Understand client's expectations and communicate client expectations to delivery teams;

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communicate proactively with client on challenges in delivery, Review adherence to client's

expectations IN ORDER TO exceed client's expectations on project deliverables, offer real

time resolutions

Organize and lead Workshop & requirements facilitation sessions.

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Manage project scope and negotiate resource requirement wherever necessary, manage

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various project activities and assign/ allocate responsibilities, Identify and drive

productivity improvement initiatives.

Ensure that the resources are managed effectively and efficiently.

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To ensure all issues are Resolved and escalated as per escalation plan.

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Ensure acceptance of deliverables from the customer.

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Understand customers requirement and prepare Business function Mapping, Completely capture customers’

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requirements and add constructive feedback and advice during requirements gathering.

Responsible for Day to day project management activities including managing the IPMS

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(Integrated Project Management System).

Environment:

Cisco Prime Fulfillment OSS suite, SOAP, Java/J2EE, Oracle PL/SQL, Oracle 11g, Microsoft Project 2007,

Gantt chart, Dashboard

Project Name: (3) BSD Telecom Business Operations Sep’10 to Dec’11

Role: Project Manager

Location: Bangalore, INDIA

Responsibilities:

Handling the Telecom Specific Trainings & skill development activities for all Telecom Projects.

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Drive & Organize the E2E planning for the various niche skill Trainings within the specified budget.

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Taking care of Staffing & project allocation for the fresh hires.

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Planning the smooth on boarding process till the project allocation for all fresh graduate hiring’s.

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Project, Resource and Logistics Planning

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Quality Management

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People Management (PM and team members)

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Stakeholder Communication and Reporting

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Costs and Billability Tracking / Management

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Risk Management.

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Manage Issues and prevent Escalation.

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Environment:

Telecom OSS/BSS, Microsoft Project 2007, MS Excel, cPRO, XPlanner

Project Name: (4) Aircel Phase 2B Transition Sep’09 to Aug’10

Role: Technical Lead/Project Manager

Client: Aircel Telecom (Subsidiary of Maxis Telecom, Malaysia)

Location: Gurgaon, INDIA

Responsibilities:

Single Point of Contact responsible for all technical issues pertaining to implementation/ system integration of B/OSS

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system for Telecom Operator (Telco) and will become the owner of Solution proposed.

Responsible for working with clients and to define the scope of the project, clarify the system specification.

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Understand customers requirement and prepare Business function Mapping, Completely capture customers’

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requirements and add constructive feedback and advice during requirements gathering.

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Organize and lead Workshop & requirements facilitation sessions

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Represent IT & Operation teams and work with business and other stake holders to define E 2 E solutions, ensuring

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minimum impact on the product framework keeping in view of the rollout strategies and road map for organizations–

short term and long term.

Identify the gaps in solution, analyze them and if needed design, develop interface modules and integrate / test them,

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Guide and assist account teams in building solutions to address specific customer needs

Successfully handled the Change Request against new Installations which demands the accurate Impact analysis of

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each CR’s in terms of Cost/Benefit analysis.

Proper planning of each project in terms of Infrastructure deliverables, vendor engagement, project execution and

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getting the final customer signoffs. This is to be managed keeping in close look that SLA should not be breached.

Planned E2E Implementation of the entire DMS & VAS Solutions by capturing the customer requirements finalizes the

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BOM and performing the technical negotiations with the different Stake holders.

Consulting skills and ability to manage a diverse team of business and technical architects, Strong communication,

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presentation and documentation skills.

Maintain credibility with business customers and senior leaders by establishing strong relationships with Business,

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Operations, Engineering and other IT groups within organization.

Environment:

Kenan FX, Microsoft Project 2007, MS Visio, TOAD,PL/SQL, Oracle 9i, Unix

Project Name: (3) Aircel New Circle Rollout Project Feb’08 to Sep’09

Role: Project Manager

Client: Aircel Telecom (Subsidiary of Maxis Telecom, Malaysia)

Location: Gurgaon (Har.), INDIA

Responsibilities:

Creating the implementation plans and the technical infrastructure document as well the migration procedure, go live

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plans, rollback and disaster recovery procedures

Looking after all the New Circle Roll out, COCO/COFO, Network Expansion & Migration projects of Aircel.

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Project plan preparation and updating on daily basis; review of the plan with all the stake holders and get their buy in.

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SPOC for the customer on the Server upgrade, interface with the customer for their Operational dependencies.

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Co ordination with Wipro Internal teams Products, SI, WPC, IAS and the applications teams.

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Interface with 3rd party vendors i.e. Cisco, HP, and IBM for the procurements of Switches/Routers & Servers and

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finalizing the BOM.

Update senior management in Wipro & Aircel on the progress of the project and escalate if necessary.

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Administer requests for change (change requests), appraise for accuracy and completeness, and provide feedback to

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change owners for improvements.

Coordinate the progression of all change requests submitted to the team.

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Priorities IT Changes in line with business priorities.

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Issue best practice recommendations for the implementation of IT changes.Review the forward schedule of change

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and identify actual and potential scheduling conflicts for IT, Project & Business changes.

Ensure change requests are closed in an accurate and timely manner

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Environment: Microsoft Project, MS Visio, FP Estimation, cPRO

Organization: IBM Global Business Services INDIA.

Project Name: (1) EFMS Telecom Order Work Flow Jul’07 to Jan’08

Role: Project Lead, Global Business Solution

Client: AT&T, USA.

Location: Bangalore (Kar.), INDIA

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Responsibilities:

Leading 6 member team of System Analysts.

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Project management activities which included project estimation, project schedule, project tracking, resource planning,

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work allocation, claim control and quality of the deliverable.

Team building and mentoring.

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Customer Interaction to understand business requirement (FR/NFR) with respect to the impact on the application and

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preparation of HLD

Define EFMS system integration with upstream and downstream applications to ensure that business requirements in

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terms of performance, connectivity and messaging are achieved.

Communicate with all stakeholders of this project throughout the project lifecycle to identify and clarify all Business

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and Project requirements that will be the basis for an overall solution architecture and design.

Knowledge transfer to the Development /System Testing Team to develop/enhance and Test the system respectively.

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Review and approve the Design (both application and Oracle DB) and Test case documents prepared by Development

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and System Testing team respectively

Leading Productivity Focus Group to improve the productivity of projects thru FP techniques.

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Part of Oracle DB Special Interest Group to address DB related pain areas in the Account

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Process improvement.

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Identifying grey areas in the team and facilitate trainings for them to enable them to deliver better.

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Environment: Web based Java Application, Oracle 9i, HP and Solaris UNIX OS

Tools: Rational Requisite Pro, FP Estimation. Oracle DB, EFMS Application. SCME, RMT

Project Name: (2) Next Generation Billing (NGB) Phase II Mar’07 to July’07

Role: System Engineer, Global Business Solution

Client: COLT Telecommunication, UK

Location: Gurgaon (Har.), INDIA

Responsibilities:

Perform the Team Lead Role in an Implementation Project of Oracle 11i ERP Financial Interface System.

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Manage the entire ERP Financial Integration Stream and its Team Member.

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Preparation of overall work stream plan, work assignment to team members and work stream progress tracking.

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Developed an interface for the ERP System.

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Provide progress report on work stream status to the reporting and analytics team at the PMO.

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Ensure risk/ issue/ action log will be updated on regular basis.

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Environment: Progressor Billing System, Kenan FX Billing System, Oracle 11i, PL/SQL, Shell Script, HP Unix, ETL Tools

Organization: BPL Telecom Pvt. Ltd.

Project Name: MTNL 2G GSM Implementation Project Aug’05 to Mar’07

Role: System Analyst

Client: MTNL Delhi & Mumbai

Location: New Delhi (DEL), INDIA

Responsibilities:

Finalizing requirements and specifications in consultation with Operators collaborators / promoters.

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Participating in project review meetings for evaluating projects progress.

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Establishment of project implementation methods and procedures

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Coordinating with the respective teams for resolution of Escalated Customer queries/ requests/ Complaints.

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Deft handling of project execution for minimizing error level and enhancing productivity and implementing service

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strategies according to the set targets & actively involved in controlling service deliverable as per given SLAs

Produce key deliverables throughout the lifecycle of the project for business owners, such as solution proposals,

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functional specifications, level of effort, and user acceptance test plans.

Developing, mentoring & training teams, thereby ensuring prompt delivery of customer services.

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Spearheading the team from the front and building of a robust and most capable team in multiple domain and

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knowledge areas.

Planning and carrying out Go Live plans and post Go Live operations & support

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Status reporting and dash board publication to management and client on the regular basis.

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Setup and configuration of environment (T& D, System Integration Environment, UAT environment & Production or

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Go Live environment.

Environment: Unicorn6.0 BSS, PL/SQL, Oracle 9i Application Server, Toad, Sun Solaris, UNIX.

Organization: IDEA Cellular Ltd.

Project Name: IDEA GSM Transformation Project Mar’04 to Aug’05

Role: Senior Executive IT Operations

Location: New Delhi (DEL), INDIA

Responsibilities:

Fully responsible for Postpaid Billing of Haryana and UP (West) Circles.

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Responsible for all adhoc and monthly reports (MIS) generated by IT developed mainly using Crystal Reports and .xls

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Macros.

Taking Backups, monitoring System Performance, Planning and designing new methods and modules for beneficiary

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of Internal Customers.

Act as a liaison between Customer Care QRT (Query Resolution Team) and IT.

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Configuration of Price Plans in the Billing System.

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Generation of Invoices and making sure that they are printed.

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Uploading Payments and Adjustments into the billing System before every Bill Run.

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Ensuring Co ordination between different departments for billing S/W flow.

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Conceptualization, testing and implementation of new pricing Plan/ new services.

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Technical support to Revenue assurance team for audit of billing system and various Functional reports.

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BSCS Vs Switch Reconciliation: This was developed to least the discrepancy in the subscribers data held in BSCS

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and that in mobile switch network.

Ensure the smooth functioning of Call rating and solve call rejections

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Ensure the smooth functioning of Service Provisioning through Generic Mediation Device (GMD)

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Developed scripts for processing TAPIN and TAPOUT files, uploading of rejected CDRS into database, etc using shell

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scripting in UNIX

Bill generation which includes Data Acquisition, Bill generation, and various post billing activities

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Environment: BSCS 6.0, CABS 2000 Billing System, Ingress 6.4, COBOL, Oracle, PL/SQL, UNIX, TOAD

Organization: Bombay Suburban Electricity (BSES) Ltd.

Project Name: Electronic Meter Management Scheduling Oct’03 to Mar’04

Role: Programmer

Location: New Delhi (DEL), INDIA

Responsibilities:

Involved in design and implementation of the entire project from requirement stage to completion.

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Developed package in client/server (Win 98/NT) environment using SQL Server2000 and Visual Basic 6.0.

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Computerized all aspects regarding the same. Did system study, requirement and specifications (SRS), system

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design and documentation (SDD).

Created databases as per requirement.

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Development of Graphic User Interface's and preformatted reports using Crystal Reports.

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Tested various modules.

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Created various stored functions, procedures, packages and database level triggers.

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Environment: VB6.0, SQL Server 2000, Active X Data Objects, Crystal Reports, Active X, Windows NT

Organization: Escorts Agri Machinery Group.

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Project Name: Online History Card Generation Mar’03 to Sep’03

Role: Team Member

Location: Faridabad (Har), INDIA

Responsibilities:

Converted data from MS Access to MS SQL Server.

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Assisted in designing and converting database.

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Designed front end using VB 6.0, It was designed in a customizable way basically keeping in view needs of industry.

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Designed, developed custom forms using VB and ASP, PL/SQL.

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Participated in analysis and design phase of database.

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Designed several forms for retrieval and inputting of data.

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Environment: VB6.0, MS Access, SQL Server, ADO, ODBC, OLE DB, COM, ActiveX Controls, Windows NT4.0

EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS

Cisco Certified Prime Order Fulfillment (Formerly AXiOSS ) 2012

Master of Computer Application (MCA) Uttar Pradesh Technical Univ. (UPTU), Lucknow 2003.

From Institute of Management Education, Ghaziabad (U.P) in the year 2003 with 70%.

Bachelor of Science (Computer Science) from M.L.S.U University, Udaipur – 2000.

From VBRI, Udaipur(Raj.) in the year 2000 with 52%.

HSC (Std XIIth) CBSE Board – 1996.

From Kendriya Vidyalaya, Zawar Mines, Udaipur (Raj.) affiliated to CBSE Board in the year 1996 with 56%.

SSC (Std Xth) CBSE Board– 1994.

From Kendriya Vidyalaya, Zawar Mines, Udaipur (Raj.) affiliated to CBSE Board in the year 1994 with 58%.

Higher Diploma In Software Engineering APTECH Education Ltd. – 2000.

From Aptech Computer Educations, Udaipur (Raj.) in the year 2000 with 60%.

ACHIEVEMENTS

Received Critical Assignment Bonus for significant contribution towards Aircel Project in Sep 2009.

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Appreciated as best performer for Network Implementation /Roll out activities in Nov 2008.

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PERSONAL DETAILS

• Father’s Name : Sh. S. K. Verma

• Permanent Address : Dinesh Bhawan, Bhawar Pokhar Patna (Bihar) 800004

• Date of Birth : 21 Oct 1978

st

• Marital Status : Married

• Nationality : Indian

• Passport : G 5204854 (Validity 12 2017)

• VISA : US B1 Visa (Validity Till March 2022)

UK Tier 2 ICT Visa (Validity Till June 2013)

• Pan Card No. : ANTPK2534M

• References : Available on Request

• Hobbies : Net Surfing, Traveling, Playing Cricket, Listening Music.

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DECLARATION:

This is to certify that all the information given above are true and to the best of my knowledge.

Place: Bangalore, INDIA (Shashank Shekhar Karan)

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