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Customer Service Quality Assurance

Location:
Pipersville, PA, 18947
Salary:
70,0000
Posted:
June 18, 2013

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Resume:

CHARLES P. HIEBER

**** ******* ****, ***********, ** 18947 • Home: 267-***-**** • *******@*******.***

Professional Summary

Twenty plus years of small business ownership and management knowledge, Managed a staff of long term skilled

machinists, consultant and creative insight for job completion, implemented hiring/firing, when necessary

disciplinary actions, human resource concerns, enforced policies & procedures, assigned production to personnel,

maximized every potential lead source, cold calls, estimator and quotation specialist, purchasing & handling of

materials, outsourcing, budgetary demands, maintenance of facility, time management skills, forklift operational skills, blue

print translation, vendor base, creative solutions for problems, continuously sought to develop, maintain and expand

domestic and international customer relationships.

Skills

OSHA regulatory knowledge Effective leader

Quality assurance Staff training/development

Excellent hand eye coordination Consistently meet goals

Deadline driven Project management

Strong leader Product development

Process improvements Conflict resolution

Deadline oriented Customer service oriented

Efficient multi tasker Organized

Consistently meet goals Human resources management

Mechanical drawing interpretation

Work History

Sales Representative, 09/2011 to 06/2013

Spencer Pettus Machinery

Generate sales for Spencer Pettus; new and existing former clientele base from Karl T.

Hieber Machine Shop; consult to Spencer Pettus, for various projects ; liason between clients and Spencer

Pettus; engineering liason,, service and product knowledge ; timeframe of delivery;.

Vendor and customer liason.

President, 09/1998 to 09/2011

Karl T. Hieber Machine Shop

Managed administrative and machinist staff, offered various introspect and advice on purchase orders ; projected job

budget costs & timeline for completion; estimator and quotation specialist; handled all material and outsourcing needs;

complied with various metal and welding certifications; job router & assisted with final inspections, strived to maintain, and

broaden customer base relationships in various industries; Gates, Goodyear Rubber Company, Conti tech, ETC to name

few; internationally and domestically.

Purchaser, Quotation specialist, 06/1996 to 09/1998

Cer Mac

Incoming job router, handled ordering of all materials, outsourcing when necessary, interpreted blue prints, effective

time management

Vice President, 06/1983 to 09/1996

Karl T. Hieber Machine Shop

Assisted with running of machinery; material handling & purchasing; shipping and inspections; incoming job router;

quotation and estimation of completion ; budgetary concerns; payroll; a/p & a/r; adhered to strict regulations for

machinery & safety; solicited sales to broaden & enhance customer base; cold calling; international & domestic

relationships; grounds maintenance; gathered day to day knowledge to assume ownership of business in the near

future.

Education

Bachelor of Arts: Business Management, 1987

Delaware Valley College



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