Customer Service Manager
Resume:
Tariq Mahmood Khan
MBA-HRM
Sagar Road, Lahore Cantt, 54810,Pakistan
Cell: +92-333-*******,Home:+92-423-*******
E mail: *******@*****.***
To contribute towards growth of a dynamic organization through utilization of skills in
Career
Objectives
the field of Humen Resources Managment, Project Managment,Customer Service
Managment, Opration Managment, marketing & sales, consultancy . To grow
professionally in an environment which provides excellent growth opportunities?
Professional Diploma of Associate Engineer (Electrical) February
Qualification 1980
Punjab Board of Technical Education, Lahore
Academic
Qualification
Bachelors in Commerce May 1984
Punjab University – Lahore
MBA-(HRM) October 1998
NK FACT Institute of Computer Science, Lahore
Certificate: Fundamental Of Humen Resources Managment Certified By
Alison.com (UK) With 95% Quiz Score Equivalent to FETAC: Level 5 Equivalent to QCF
(UK): Level 3
Diploma In : Project Managment Certified By Alison.com (UK) With 97% Quiz
Score Equivalent to FETAC: Level 5 Equivalent to QCF (UK): Level 3
Diploma In : Customer Service Managment Certified By Alison.com (UK) With
89.33% Quiz Score Equivalent to FETAC: Level 5 Equivalent to QCF (UK): Level 3
Diploma In : Opration Managment Certified By Alison.com (UK) With 92.3%
Quiz Score Equivalent to FETAC: Level 5 Equivalent to QCF (UK): Level 3
Professional Director Financial Consultant: November 1 st 2008 to Continue
Experience
Cadia Holding, USA
Marketing & Sales
Being Director Consultant following functions have been performed by me:
1 Formulation and development of an organization culture, including the official
protocols, working conditions, reward systems, code of conduct etc;
•2 Formulation, effective implementation and monitoring of a sound planning and
control system at all levels within the organization, encompassing the planning,
budgeting and management information & control system;
•3 Developed organogram of the organization through detailed system study and
identification and effective deployment of the resource required.
•4 Prepared and determined the job descriptions and terms and conditions of
employment, i.e. powers, duties, and functions of the top, middle and lower
management of the indentified personnel requirements;
Marketing Manager November 12th 1998 to September 12th 2008
Mirza Shah Muhammad & Co, Lahore
Marketing & Sales
Being Head of Marketing Department following functions have been performed by
me:
•5 Formulation and development of an organization culture, including the official
protocols, working conditions, reward systems, code of conduct etc;
•6 Formulation, effective implementation and monitoring of a sound planning and
control system at all levels within the organization, encompassing the planning,
budgeting and management information & control system;
•7 Developed organogram of the organization through detailed system study and
identification and effective deployment of the resource required.
•8 Prepared and determined the job descriptions and terms and conditions of
employment, i.e. powers, duties, and functions of the top, middle and lower
management of the indentified personnel requirements;
Tourist Operator Manager May 1987 to September 18 th 1996
The Tourism Development Corporation of Punjab Ltd, Lahore
Being Tourist Operator Manager following functions have been performed by me:
•1 Recording the entries in General Ledger.
•2 Help out in strengthen and development of organization’s culture including the
official language, protocols, working environment, reward system and code of
conduct.
Help out in developing HR Manuals including HR policies and procedures and
•3
capacity building programmes;
Professional
NES PAK
Training
Senior Inspector 1 st June 1981 to 30st June 1982
Get Trained at NES Pak as an Senior Inspector at 500 KV Guddu Jamshoro Transmission
Line.
Well equipped with internet communication tools M.S. Office (word, excel, power point)
Computer
Skills and Operating systems like Windows XP.
Team Work
Excellent at developing friendly working relationships with fellow team members and
&
colleagues, providing assistance and expertise wherever possible. Excellent presentation
Presentation
& report writing skills.
Skills
Other Values
&
1. Ability to create powerful vision, thinks strategically, and translates strategy into realities
Competencies
through team action;
2. Superior analytical skills coupled with a knack for finding creative solutions and strong
interpersonal communication skills;
3. Personally committed to building excellence oriented team culture that thrives on integrity,
openness, learning, and creativity, and strive to deliver the highest possible value to the
clients;
4. Business development skills including :
i. Business Hunting which includes preparation of Advertisements, Request for
Proposals, Expression of Interest, Pre Qualification Notices and Tender Notices and
Technical and Financial Proposals;
ii. Preparation of Business Agreements under Public Private Partnership;
iii. Negotiation and Finalization of Business Deals; and
iv. Follow up and Client Handling Techniques.
5. Practical experience of Coordination for the international conferences, Events Management
and Anchoring;
6. Representing Pakistan in national and International Press Conference and gave interviews to
International Media;
7. Achieved an award for maintain high standards of professional attitude throughout my
career;
Language Speaking Reading Writing Understanding
Languages
Understanding
English Fluently Fluently Fluently Fluently
German Fluently Fluently Fluently Fluently
Urdu Fluently Fluently Fluently Fluently
Traveling Travelled through out Europe, Africa, south and north Asea
Working with world peace orgnisation
Extra
Circular Holding Drivinng Lisence
Activities
Personal Father Name
Muhammad Tufail Khan
Details
Date of Birth
June 17, 1960.
Marital Status
Divorced
Nationality
Pakistani
Reference will be furnished on request
Reference
Contact this candidate