Sales Customer Service
Resume:
Alin Ionescu
Str. Soroca, No. *, Bl. **, Ft. *, Ap. 10
Timisoara
****.*.*******@*****.***
Summary: Work well in a high pressure environment.
Well-organized and efficient.
Strong training skills.
Skilled with computer systems and software.
Self-motivated and assertive.
Quickly learn procedures and methods.
Organized and efficient.
Honest, friendly, outstanding communication skills.
Efficient and courteous.
Dependable - can work without supervision.
Experience
Emporio Com S.R.L. Timisoara, Romania
Sales Representative 15.12.2012 - Present
Developed and implemented program activities.
Utilized computer techniques for analysis, simulation, information
systems and documentation.
Successfully managed a six person team selling, cashing out and
supply store
Directed and coordinated program activities designed to provide
subcontractors, management and customers with logistics
technology.
Provided customer service in self-service store.
Answered questions from and provided information to customers
about merchandise for sale.
Obtained merchandise from stockroom when merchandise was
not on floor.
Arranged stock on shelves and racks in sales area.
Directed and escorted customers to fitting and dressing rooms
and to cashier.
Kept merchandise in order.
Marked and ticketed merchandise.
Inventoried stock.
Aided customers in locating merchandise.
Managed retail store and supervised employees.
Planned and prepared work schedules, assigning employees to
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specific tasks.
Coordinated sales promotion activities.
Answered customer complaints and inquiries.
Locked and secured store.
Received cash, checks and completed credit-card transactions
from customers and employees.
Counted money to verify amounts and issued receipts for funds
received.
Compared totals on cash register with amount of currency in
register to verify balances.
Posted data and balanced accounts.
LIDL Discount S.R.L. Timisoara, Romania
Cashier - Trade Worker 01.11.2012 - 15.12.2012
Developed and implemented program activities.
Utilized computer techniques for analysis, simulation, information
systems and documentation.
Successfully managed a six person team selling, cashing out and
supply store
Directed and coordinated program activities designed to provide
subcontractors, management and customers with logistics
technology.
Provided customer service in self-service store.
Answered questions from and provided information to customers
about merchandise for sale.
Obtained merchandise from stockroom when merchandise was
not on floor.
Arranged stock on shelves and racks in sales area.
Directed and escorted customers to fitting and dressing rooms
and to cashier.
Kept merchandise in order.
Marked and ticketed merchandise.
Inventoried stock.
Aided customers in locating merchandise.
Managed retail store and supervised employees.
Planned and prepared work schedules, assigning employees to
specific tasks.
Coordinated sales promotion activities.
Answered customer complaints and inquiries.
Locked and secured store.
Received cash, checks and completed credit-card transactions
from customers and employees.
Counted money to verify amounts and issued receipts for funds
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received.
Compared totals on cash register with amount of currency in
register to verify balances.
Posted data and balanced accounts.
Sprider Store Romania S.R.L. Timisoara, Romania
Sales Representative 15.12.2010 - 11.08.2012
Developed and implemented program activities.
Utilized computer techniques for analysis, simulation, information
systems and documentation.
Successfully managed a six person team selling, cashing out and
supply store
Directed and coordinated program activities designed to provide
subcontractors, management and customers with logistics
technology.
Provided customer service in self-service store.
Answered questions from and provided information to customers
about merchandise for sale.
Obtained merchandise from stockroom when merchandise was
not on floor.
Arranged stock on shelves and racks in sales area.
Directed and escorted customers to fitting and dressing rooms
and to cashier.
Kept merchandise in order.
Marked and ticketed merchandise.
Inventoried stock.
Aided customers in locating merchandise.
Managed retail store and supervised employees.
Planned and prepared work schedules, assigning employees to
specific tasks.
Coordinated sales promotion activities.
Answered customer complaints and inquiries.
Locked and secured store.
Received cash, checks and completed credit-card transactions
from customers and employees.
Counted money to verify amounts and issued receipts for funds
received.
Compared totals on cash register with amount of currency in
register to verify balances.
Posted data and balanced accounts.
Prosper M etal S.R.L. Timisoara, Romania
Sales Manager 01.04.2008 - 01.09.2010
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Collected money from customers and made change.
Drove truck or automobile over established route to deliver and
sell products and render services.
Wrote customers orders and instructions.
Called on prospective customers to solicit new business.
Prepared order forms and sales contracts.
Informed regular customers of new products and services.
Listened to and resolved service complaints.
Cleaned inside of trucks.
Placed stock on shelves and racks.
Performed routine maintenance on trucks.
Loaded and unloads trucks at beginning and end of trip.
Carried merchandise from truck to customer's home or store.
Collected C.O.D. payments and obtained receipts.
Managed and coordinated daily sales activities.
Directed staffing, training and performance evaluations in order to
develop and control sales program.
Coordinated sales distribution by establishing sales territories,
quotas and goals.
Advised dealers, distributors and clients concerning sales and
advertising techniques.
Assigned sales territory to sales personnel.
Analyzed sales statistics in order to formulate policy and to assist
dealers in promoting sales.
Reviewed market analyses in order to determine customer
needs, volume potential, price schedules and discount rates.
Developed sales campaigns in order to accommodate goals of
company.
Directed product simplification and standardization to eliminate
unprofitable items from sales line.
Represented company at trade association meetings to promote
product.
Coordinated liaison between sales department and other salesrelated
units.
Analyzed and controlled expenditures of division in order to
conform to budgetary requirements.
Prepared periodic sales report showing sales volume and
potential sales.
Directed and coordinated activities of wholesaler's distribution
warehouse.
Reviewed bills of lading for incoming merchandise and customer
orders in order to plan work activities.
Assigned workers to specific duties, such as verifying amounts,
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storing incoming merchandise and assembling customer orders
for delivery.
Established operational procedures for verification of incoming
and outgoing shipments, handling and disposition of merchandise
and keeping of warehouse inventory.
Coordinated activities of distribution warehouse with activities of
sales, record control and purchasing departments to ensure
availability of merchandise.
Ultabol S.R.L. Timisoara, Romania
Sales Representative 15.03.2007 - 01.04.2008
Collected money from customers and made change.
Drove truck or automobile over established route to deliver and
sell products and render services.
Wrote customers orders and instructions.
Called on prospective customers to solicit new business.
Prepared order forms and sales contracts.
Informed regular customers of new products and services.
Listened to and resolved service complaints.
Cleaned inside of trucks.
Placed stock on shelves and racks.
Performed routine maintenance on trucks.
Loaded and unloads trucks at beginning and end of trip.
Carried merchandise from truck to customer's home or store.
Collected C.O.D. payments and obtained receipts.
Managed and coordinated daily sales activities.
Directed staffing, training and performance evaluations in order to
develop and control sales program.
Coordinated sales distribution by establishing sales territories,
quotas and goals.
Advised dealers, distributors and clients concerning sales and
advertising techniques.
Assigned sales territory to sales personnel.
Analyzed sales statistics in order to formulate policy and to assist
dealers in promoting sales.
Reviewed market analyses in order to determine customer
needs, volume potential, price schedules and discount rates.
Developed sales campaigns in order to accommodate goals of
company.
Directed product simplification and standardization to eliminate
unprofitable items from sales line.
Represented company at trade association meetings to promote
product.
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Coordinated liaison between sales department and other salesrelated
units.
Analyzed and controlled expenditures of division in order to
conform to budgetary requirements.
Prepared periodic sales report showing sales volume and
potential sales.
Directed and coordinated activities of wholesaler's distribution
warehouse.
Reviewed bills of lading for incoming merchandise and customer
orders in order to plan work activities.
Assigned workers to specific duties, such as verifying amounts,
storing incoming merchandise and assembling customer orders
for delivery.
Established operational procedures for verification of incoming
and outgoing shipments, handling and disposition of merchandise
and keeping of warehouse inventory.
Coordinated activities of distribution warehouse with activities of
sales, record control and purchasing departments to ensure
availability of merchandise.
Girros Comservice S.R.L. Timisoara, Romania
Sales Representative 01.02.2006 - 15.03.2007
Collected money from customers and made change.
Drove truck or automobile over established route to deliver and
sell products and render services.
Wrote customers orders and instructions.
Called on prospective customers to solicit new business.
Prepared order forms and sales contracts.
Informed regular customers of new products and services.
Listened to and resolved service complaints.
Cleaned inside of trucks.
Placed stock on shelves and racks.
Performed routine maintenance on trucks.
Loaded and unloads trucks at beginning and end of trip.
Carried merchandise from truck to customer's home or store.
Collected C.O.D. payments and obtained receipts.
Managed and coordinated daily sales activities.
Directed staffing, training and performance evaluations in order to
develop and control sales program.
Coordinated sales distribution by establishing sales territories,
quotas and goals.
Advised dealers, distributors and clients concerning sales and
advertising techniques.
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Assigned sales territory to sales personnel.
Analyzed sales statistics in order to formulate policy and to assist
dealers in promoting sales.
Reviewed market analyses in order to determine customer
needs, volume potential, price schedules and discount rates.
Developed sales campaigns in order to accommodate goals of
company.
Directed product simplification and standardization to eliminate
unprofitable items from sales line.
Represented company at trade association meetings to promote
product.
Coordinated liaison between sales department and other salesrelated
units.
Analyzed and controlled expenditures of division in order to
conform to budgetary requirements.
Prepared periodic sales report showing sales volume and
potential sales.
Directed and coordinated activities of wholesaler's distribution
warehouse.
Reviewed bills of lading for incoming merchandise and customer
orders in order to plan work activities.
Assigned workers to specific duties, such as verifying amounts,
storing incoming merchandise and assembling customer orders
for delivery.
Established operational procedures for verification of incoming
and outgoing shipments, handling and disposition of merchandise
and keeping of warehouse inventory.
Coordinated activities of distribution warehouse with activities of
sales, record control and purchasing departments to ensure
availability of merchandise.
A-Net S.R.L. Timisoara, Romania
Network Administrator 01.12.2005 - 01.02.2006
Refurbished laptops, desk stations, test stations, and various
computer components.
Responsibilities included problem detection and solving, fixing
and reinstalling software and hardware, and maintaining the
company network.
Did troubleshooting, diagnosed, installed, upgraded, configured,
and repaired computer systems and network system
components.
Repaired and upgraded hardware and software for PC systems.
Installed and interfaced computer hardware including multimedia,
memory and video components and systems.
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Administered all Desktop related functions including hardware
and software set-up and configuration.
Did troubleshooting on network connectivity, desktop
configuration, printers connectivity, and network access issues
regarding permissions.
Provided technical support for problems with sound cards, video
cards, network cards, modems, hard drives, hard disk controllers,
and PCI bridges.
Changed mother board jumper settings.
Added hardware to computer systems such as: hard drives, video
cards, sound cards, SCSI devices, printers and scanners.
Provided technical support to end-users in hardware/software
proficiency.
Set up network using Ethernet topology, spliced cables, laid
cables and installed computers.
Responsibilities included problem detection and solving, fixing
and reinstalling software and hardware, and maintaining the
company network..
Andreik S.R.L. Timisoara, Romania
Bartender-Waiter 01.02.2005 - 01.10.2005
Mixed and served alcoholic and nonalcoholic drinks to patrons of
bar, following standard recipes.
Mixed ingredients, such as liquor, soda, water, sugar and bitters,
to prepare cocktails and other drinks.
Served wine and draught and bottled beer.
Collected money for drinks served.
Ordered and requisitioned liquors and supplies.
Arranged bottles and glasses to make attractive display.
Sliced and pitted fruit for garnishing drinks.
Prepared appetizers, such as pickles, cheese and cold meats.
Cleaned and maintained work area.
Arranged settings on tables.
Maintained assigned station, including table pieces, side stands
and chairs.
Computed bill and accepted payments.
Took orders for and served light meals and hors d'oeuvres.
Supervised five employees, scheduled work hours, resolved
conflicts, determined salaries.
Education
I ndustrial High School Group Of Telecomunications Timisoara, Romania
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Telecomunications Electronics Grade II 2002
Skills
Organization of the time (rigor, professionalism, teamwork),
drafting and project management (creativity, originality, punctuality), managing a
crisis situation in an organization (leadership, responsibility).
Good command of Microsoft Office tools: Word, Excel, PowerPoint,
Access;
Advanced knowledge of Adobe Photoshop, Dreamweaver,
Illustrator;
Advanced knowledge of Microsoft Windows operating systems: XP,
Vista, 7 and 8;
Advanced knowledge of IT hardware systems: personal computers
and peripherals.
Languages:
Romanian Native
English Fluent
German Begginer
Hobbies
Electronics, Car / Cars, Computers / Internet, Tourism / Excursions, Music,
Entertainment, Dating / Community, Logistic. Delivery, Driving
License
Driver License Cat. B
Well experienced driver
Contact this candidate