Registered Nurse Manager
Resume:
Lisa Hoffman, RN, BBA, MBA
Phone: 702-***-****
Elk Grove CA 95624
Email: ****-*******@***.***
Director
Committed to patients and their care by facilitating the provision of a
patient centered quality focused service, forging links with all providers
to develop a responsive service.
Areas of Expertise
Quality Strategies Leadership AORN, ASPAN, SIGNA
Operational Management Maximizing Efficiency Surgical Services
Project Management Policy Formulation ORSOS, HSM, Cerner
Mentoring Excel, Power Point Bariatric Program
Professional Experience
Mercy Methodist Hospital, Sacramento, CA
2011-2012
Director of Surgical Services
Oversee 9 Departments: Surgery, Short Stay/ACU (pre-op), PACU, Endoscopy,
ACS-Outpatient (free standing) OR, Pre/Post OP, CSPD, Linen, Couriers and
Morgue.
. Mentoring leadership team. Manager for all Surgical Services Educator
for all Surgical Services Supervisor for SPD and MM Team Lead/Core for
OR and PACU Team Lead/Core for ACU and ENDO Team Lead/Core for ASC
ongoing process to help staff to work as one unit to provide the
highest level of care for patients and physicians.
. Education to Sterile Processing Technicians, ensuring the staff was
properly trained.
. Realigning existing staff into the two services, with Union approval.
. Physical separation of the two departments and remodeling the existing
areas according to AORN and SIGNA standards.
. Applied for Mercy Foundations funding to upgrade the Surgical/ICU
waiting areas. Added volunteers in waiting areas with coffee and
nutrition cart. Volunteers aided not only with families, but also as
the central point for physicians and staff, to follow up with
families. Increased patient, physician and staff satisfaction.
. Developed the concept for Preadmission center to incorporate "one stop
shopping" for patients. Patients would be seen, testing results
reviewed, instructions for day of procedure and questions answered.
This would help decrease the number of cases cancelled the day of
procedure.
. Worked with architects as well as responsible for interior design,
patient flow, IT, all equipment, and instruments and staffing.
. Improved process of cleaning and terminal cleaning of all
Perioperative Departments.
. Decreased inventory costs and set PAR levels.
. Increased case volume 12.58% combined Outpatient and Inpatient.
. Increased Bariatric cases from 10%.
. Named as "101 Hospitals with Great Orthopedic Programs" - Becker's
Hospital Review.
Committee Participation:
. Anesthesia Department, Surgical Council with all Dignity Health,
Surgery Committee, Orthopedic Committee, Perioperative Counsel, Supply
Committee, Code Blue Committee, VTE Committee, PIMS Committee, Safety
Committee, Infection Control Committee, Nursing Leadership
Norcal Specialty Surgery Center, Santa Rosa, CA 2011
Director of Nursing (Interim position to get center up and functioning)
. Assisted physician owner, Dr. Eric Schmidt, with opening and JACHO
certification of a 2 room orthopedic ambulatory surgery center.
Consultant to write policies, staffing, education, chart forms and
patient flow.
LISA HOFFMAN, PAGE 2
Advanced Surgery Institute, Santa Rosa, CA
2010
Administrator/Director of Nursing (Interim position to get center up and
functioning)
. Monitor case types-determine any self-pay fees, OON cases, unusual and
special requests, staffing levels, and inventory and supply costs.
. Facility finances-deposits, collections, cash flow, A/P, A/R,
Insurance denials and negotiation for payment, monthly reports,
employee payroll, cash position, clinical hours and potential
distributions to shareholders. Budget development, contracts and
leases, coding, credentialing, patient satisfaction (CTQ), safety,
licenses, insurance contracts, recruitment.
. Received IMQ Certification and Deemed Status with JCAHO, during the
first year of operations.
. Decreased monthly payroll expense by $50,000, with staff retention.
. Negotiate insurance contracts as well as service contracts.
Parkway Surgery Center, Henderson, NV 2006 -
2009
Clinical Director
. Manages 50 FTEs with the assistance of 2 charge nurses for 6 OR's, Pre-
OP, PACU, Central Sterile, Scheduling and Materials Management.
. Directed and supervised nursing and ancillary personnel in planning,
implementing, monitoring, and evaluating patient care in the Clinical
area according to accepted standards.
. Reviewed and submit budget requirements to Administrator.
. Function as Employee Health, Educator, Quality Review Improvement,
Risk Management, Infection Control, Chart Reviews, Lab, Specimen
collection and reporting.
. Established a new service line-Gastroenterology; 2 physicians
committed to 60 cases per month (720 annually). After 3 months volume
was increased to 120 cases initially equipment payoff accomplished in
6 months.
. Number of performed cases: 2006 - 5,609 2007-
7,119 2008- 7,263
. Average Turnover Time: 2006 - 10.1
2007- 8.6 2009- 8.1
. Average Start Time: 2006 - 16.2
2007 - 13.9 2009 - 13.4
. Patient Satisfaction Consistently in mid to high 90%'s (94%-
98%).
. Interim Clinical Director for new 2nd Center 1/2009 thru 4/2009 until
Clinical Director hired.
St. Rose Dominican Hospital, Henderson, NV
1996-2006
Manager of Surgical
. Functioned as a department head, responsible for budget development
and management, all human resource issues, staffing, program
development, strategic planning and assists with physician
recruitment.
. Began as circulator and advanced to relief charge, charge nurse to
manager position.
. Additionally assisted with the development of surgical services for
the 2 additional CHW hospital campuses in the area.
Education & Training
UNIVERSITY OF PHOENIX, NEVADA
Doctorate of Management in Organizational Leadership (currently attending)
Masters in Business Administration
Bachelors in Business
COMMUNITY COLLEGE OF SOUTHERN NEVADA
Associates Degree in Nursing
License Practical Nurse Certificate
Licenses & Certifications
Registered Nurse in California
Healthcare Provider, American Heart Association
ACLS Certified, American Heart Association
PALS Certified, American Heart Association
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