Sales Process

JASMINE CHAWLA

Mobile: 971-***-****

Email ID: ************@*****.***

Objective: To build a career in people centric activities and to consistently learn and grow so that I can be

an asset to my organization. With that I just want reach at the top most hierarchy through hard work,

dedication, positive ethics & interpersonal skills which I believe are essentials for growth & true success.

PROFILE SUMMARY

• Excellent adaptable, innovative & analytical skills

• Can handle perplexed situation easily

• Possess excellent oral, written & interpersonal skills.

• Fast and continuous learner

• Self motivated.

EXPERIENCE

Live Wire (Times Job process)

Company

Role Quality Analyst ( Sales )

10th September,2012 – 18th November, 2012

Experience

Job Profile 1. Monitoring calls and transactions and

scoring it against the parameters defined

in the call audit sheet

2. Providing feedback and coaching to

agents

3. Process transactions to understand the

process better

4. Call synopsis

5. Timely and accurate reporting of data

6. Calibration exercises once in a week.

Honour Voice ( Vodafone – L1 process)

Company

Role Quality Analyst ( Collection)

14th December, 2011 - 26th July, 2012

Experience

Job Profile 1. Monitoring calls and transactions and

scoring it against the parameters defined

in the call audit sheet

2. Providing feedback and coaching to

agents

3. Process transactions to understand the

process better

4. Conduct team meetings and provide

process updates

5. Timely and accurate reporting of data

6. Identify pertinent issues and suggest

specific module based trainings to the

training team

7. Calibration exercises on a regular basis to

ensure consistency in measurement.

Company Mac Enterprises

Role Project Coordinator

1st October, 2009 – 30th November, 2011

Experience

•

Job Profile Taking care of Events

• Online promotional activities.

• Worked with reputed clients like

Jindals, Strategic Solution, Exevo

etc

• Training to Telecallers.

Company MORPHEUS LANGUAGES (P) LTD.

Role Team Leader

4th August, 05 – 30th September, 09

Experience

•

Job Profile Taking care of Translation &

Interpretation Projects of all Indian &

Foreign Languages.

• Online promotional activities.

• Worked with reputed clients like EVS,

Exevo, Smart Cube & Jindal Steels.

• Training to Telecallers.

• Placement of linguists according to

client’s requirement.

Company IDEA CELLULAR – DSA

Role Team Leader

4th Feb, 05 – 21st July, 05

Experience

Job Profile • Handling a team of 25 members

including marketing executives.

• Product related training to team

members as well as new employees.

• Dealing with Govt. Employees &

Corporate Sector.

• Submission of report to seniors

regarding sales by the end of month

Role Telecaller

19th September, 03 – 2nd Feb, 05

Experience

Job Profile • Was handling govt. department /

banks

• Sales of around 130 postpaid

connections per month.

• Online promotion

Educational Qualification:

Graduation Delhi University

Stream B.Com (P)

Year Of passing 2002

Marks Obtained 45 %

XII th Modern Era Convent

Stream Commerce

Year Of passing 1997

Mars Obtained 52 %

Computer Proficiency:

ET & T

Institute

Course CCCA

Duration 6 months

Personal Details

Father’s Name Mr. R.K.Chawla, retired GM from Travel Trade

Hobbies Listening Music, Singing, Interacting with people,

Writing diaries

Personal Strength Commitment, Team work, Dynamic & Adaptive

Nationality Indian

Languages Known English & Hindi

Marital Status Never Married

Place New Delhi

Date:

Jasmine Chawla

Contact this candidate